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Winedirect Jobs (NOW HIRING)

WineDirect

Production Planner PM Shift

American Canyon, CA · On-site

$22 - $25/hr

At WineDirect we offer a full range of Direct-to-Consumer services to wineries', including ecommerce, point-of-sale and order fulfillment. We have one clear goal, and that determines our focus each ...

WineDirect

Receiving Associate

Solon, OH · On-site

$20/hr

Clean, climate-controlled warehouse (45-55 degrees year-round) WineDirect Fulfillment is the leader in direct-to-consumer (DTC) wine logistics, exceeding the industry standard for seamless, efficient ...

WineDirect Fulfillment

Receiving Associate

Solon, OH · On-site

$20/hr

Clean, climate-controlled warehouse (45-55 degrees year-round) WineDirect Fulfillment is the leader in direct-to-consumer (DTC) wine logistics, exceeding the industry standard for seamless, efficient ...

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Winedirect information

What is WineDirect?

WineDirect is a leading provider of direct-to-consumer (DTC) technology and fulfillment solutions for wineries. They offer ecommerce platforms, wine club management, point-of-sale systems, and logistics services to help wineries sell and ship wine directly to customers. WineDirect supports wineries in managing online sales, compliance, shipping, and customer relationships, making it easier for them to grow their DTC business. Their solutions are widely used in the wine industry, especially by small and mid-sized wineries looking to expand their online presence.

What is the difference between Winedirect vs Winedirect Customer Support Specialist?

AspectWinedirectWinedirect Customer Support Specialist
Primary RoleDeveloping and managing e-commerce wine sales platformsProviding customer service and technical support for Winedirect users
Required SkillsWeb development, e-commerce platform management, marketingCustomer service, troubleshooting, communication skills
Work EnvironmentOffice-based, collaborative teams, technical environmentRemote or office, customer interaction focus
CertificationsWeb development, e-commerce certifications often preferredCustomer service certifications beneficial but not mandatory

Winedirect focuses on platform development and management, while Winedirect Customer Support Specialists handle user support and troubleshooting. Both roles are essential in the wine e-commerce industry but differ in responsibilities and skill sets.

What are the key skills and qualifications needed to thrive as a WineDirect eCommerce Specialist, and why are they important?

To thrive as a WineDirect eCommerce Specialist, you need a solid understanding of eCommerce operations, digital marketing, and customer relationship management, often supported by experience in the wine industry or related fields. Familiarity with the WineDirect platform, order management systems, and tools like Salesforce or Shopify is typically required. Strong problem-solving abilities, communication, and attention to detail help you manage client needs and ensure seamless online sales processes. These skills are vital for optimizing online sales, enhancing customer satisfaction, and driving business growth in a competitive market.

What are the typical responsibilities of a WineDirect Customer Support Specialist, and how does the role interact with winery clients?

As a WineDirect Customer Support Specialist, your primary responsibilities include responding to inquiries from winery clients, troubleshooting issues related to e-commerce platforms, and assisting with order management or technical support. You'll work closely with account managers, technical teams, and sometimes directly with winery staff to resolve problems efficiently. Success in this role requires strong communication skills, patience, and adaptability, as you'll often need to explain complex technical solutions in an accessible way. This position offers valuable exposure to both the wine and technology industries, providing opportunities for advancement into roles such as account management or product support.
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Winedirect jobs near you
Infographic showing various Winedirect job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.
Route Driver & Material Handler

Route Driver & Material Handler

WineDirect

American Canyon, CA • On-site

$24 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 10 days ago

Job description

WineDirect is the leading provider of Direct-to-Consumer solutions for wineries. As the wine industry has increased focus on DTC sales over the past few years, we've been leading the charge with our all-in-one solution. With e-commerce, wine club management, point-of-sale, and order fulfillment - we have everything our clients' need to develop and grow successful DTC programs. We facilitate more than 15 million orders representing over $2 billion in sales for our 2,000+ winery clients annually. We are a dynamic and growing company that is driving towards even higher growth with one clear goal, that determines our focus each and every day - to be The Winery's Champion. We do that through a strong culture of innovation and an unwavering focus on delivering the best to our clients.
We are seeking an energetic and highly motivated individual to fill a key position on our Operations team as a Route Driver/Material handler, at our American Canyon, CA location.
This role is responsible for supporting both transportation and warehouse operations. The successful candidate will split their time between driving deliveries and pickups and performing warehouse duties, including inventory handling, loading and unloading trucks, and supporting daily operations white maintaining our high standards for safety, productivity, and customer service.
What you'll be doing:
  • Perform scheduled pickups and deliveries.
  • Load and unload trucks safely and efficiently.
  • Pick, prepare, and replenish inventory.
  • Assist with inventory transfers and physical inventories.
  • Complete daily equipment inspections and maintenance checklists.
  • Follow all safety procedures and company policies.
  • Provide excellent customer service during deliveries.
  • Perform other duties as assigned.

Who you are:
Candidates must possess highly developed sense of empathy, with a focus on ensuring the best experience for our partners, clients, and the end-consumer.
  • At least one year of forklift experience in a manufacturing or distribution environment.
  • Experience with RF scanners.
  • Ability to work in a fast-paced environment.
  • High school diploma or equivalent.
  • Strong attention to detail.
  • Ability to lift up to 40 pounds.
  • Flexible schedule, including weekends and overtime as needed.
  • Reliable transportation.
  • Wine industry experience is a plus.

Why WineDirect:
You will have the ability to transform the wine industry by facilitating winery's ability to sell their products globally.
You'll get to work with and support a stellar group of people who work together to care for our clients and their customers.
You'll be empowered to make decisions, both to get the job done and to further your career
We have a competitive compensation package including medical, dental and vision coverage, Long Term Disability and AD&D at no cost to the employee. Also, you will be eligible to participate in our Safe Harbour retirement plan (401K) which WineDirect will match up to 4% of your contributions.
WineDirect is an Equal Opportunity Employer.

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