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Windows Server Support Engineer Jobs (NOW HIRING)

The successful candidate will provide oversight and management support for 30+ Windows engineers ... The Windows Server Team is responsible for Windows servers, Active Directory, remote desktop ...

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... support including server monitoring, patching, and other duties. Required Experience: You MUST have 5+ years of hands-on Windows Server Administration/Engineering experience at a high level across ...

Windows Support Engineer

Brooklyn, NY · On-site

$100K - $125K/yr

... Server support for both physical and virtual servers. -Configure, administer, and support Windows Server 2016, 2019, 2022, and 2025 environments. -Provide technical support, troubleshooting ...

As a Cloud Operations and Customer Support Engineer, you'll be the cornerstone of this mission ... Upgrade outdated servers to 2016, 2019, and 2022 versions to ensure compliance with industry ...

As a Cloud Operations and Customer Support Engineer, you'll be the cornerstone of this mission ... Upgrade outdated servers to 2016, 2019, and 2022 versions to ensure compliance with industry ...

As a Cloud Operations and Customer Support Engineer, you'll be the cornerstone of this mission ... Upgrade outdated servers to 2016, 2019, and 2022 versions to ensure compliance with industry ...

Windows Admin (Support Role) New Castle, Delaware Locals Only 12 Mon Description Windows 10 Desktop Support, Windows 2016 Server Support: Including Internet Information Services (IIS) Configuring ...

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Windows Server Support Engineer information

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$28

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$69

How much do windows server support engineer jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for windows server support engineer in the United States is $51.04, according to ZipRecruiter salary data. Most workers in this role earn between $44.47 and $57.69 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Windows Server Support Engineer, and why are they important?

To thrive as a Windows Server Support Engineer, you need a solid understanding of Windows Server operating systems, networking fundamentals, and troubleshooting, usually supported by a degree in IT or related certifications like Microsoft Certified: Windows Server Fundamentals or MCSA. Familiarity with tools such as Active Directory, PowerShell, Hyper-V, and remote monitoring solutions is typically required. Strong problem-solving abilities, communication skills, and the capacity to work under pressure are essential soft skills. These competencies ensure efficient server management, minimize downtime, and support seamless IT operations crucial for organizational productivity.

What are Windows Server Support Engineers?

Windows Server Support Engineers are IT professionals who specialize in managing, troubleshooting, and maintaining Microsoft Windows Server environments. They handle tasks such as installing and configuring servers, monitoring system performance, applying security patches, and resolving technical issues to ensure reliable network operations. These engineers also assist with upgrades, backups, and disaster recovery, often working closely with other IT staff to support business-critical systems. Their expertise helps organizations maintain the stability, security, and efficiency of their Windows-based infrastructure.

What are some common challenges faced by Windows Server Support Engineers in a fast-paced IT environment?

Windows Server Support Engineers often encounter challenges such as managing multiple critical incidents simultaneously, staying updated with frequent security patches, and troubleshooting complex issues under tight deadlines. They must also balance routine maintenance tasks with urgent requests from end users or other IT teams. Strong communication skills are essential, as the role frequently involves collaborating with network administrators, cybersecurity specialists, and application support teams to resolve cross-functional issues efficiently.

What is the difference between Windows Server Support Engineer vs Network Administrator?

AspectWindows Server Support EngineerNetwork Administrator
CertificationsMicrosoft Certified: Windows Server, CompTIA Network+CompTIA Network+, Cisco CCNA
Work EnvironmentData centers, IT departments, server roomsNetwork operations centers, office networks
Primary FocusServer management, troubleshooting, OS supportNetwork infrastructure, routing, switching
Common TasksInstalling Windows Server, managing Active DirectoryConfiguring routers, switches, network security

The Windows Server Support Engineer primarily focuses on managing and troubleshooting Windows Server environments, ensuring server stability and security. In contrast, the Network Administrator handles overall network infrastructure, including routers and switches. Both roles require networking knowledge and certifications but differ in their core responsibilities and work settings.

More about Windows Server Support Engineer jobs
What job categories do people searching Windows Server Support Engineer jobs look for? The top searched job categories for Windows Server Support Engineer jobs are:
Infographic showing various Windows Server Support Engineer job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $106,160 per year, or $51 per hour.
Windows Server Lead

Other

Posted 7 days ago


SAIC rating

7.9

Company rating: 7.9 out of 10

Based on 79 frontline employees who took The Breakroom Quiz

66th of 207 rated it services


Job description

SAIC is seeking a Windows Server Lead to support our government contract. 

The successful candidate will provide oversight and management support for 30+ Windows engineers responsible for providing operations and maintenance (O&M) and engineering support for the Common Operating Environment of the Department of Transportation (DOT) Common Operating Environment (COE). The Server Tower Lead is responsible for providing leadership to the Windows Server Tower staff and for providing Windows engineering thought leadership to the Government. The Windows Server Team is responsible for Windows servers, Active Directory, remote desktop services, OS vulnerability remediation, Windows Server and workstation patching, hypervisor (VMware, HyperV) management, provisioning servers (on-prem, AWS GovCloud, AWS, Azure, Oracle, and Google), design and deploying HA/DR capabilities, and supporting DOT's field site reduction plans / migration to Cloud. This team also supports and manages Keyfactor/CA, MS Entra, KiteWorks, BeyondTrust, Quest Password Manager, Delinea Privilege Manager, Varonis, and multiple technologies. 
The successful candidate will provide expertise from responding to OCIO Initiatives and requirements to prevent service degradations and outages and supporting service restoration activities during outages.  This position will provide maintenance, implementation, and design services for Windows-based systems across the enterprise.  In addition, the position will be responsible for resolving and completing assigned tasks and Change Requests and will act as an escalation for support issues. The candidate will also be responsible for applying new solutions through research and collaboration with team members and will be advising on course of actions for new application initiatives.
 

Job Description and Duties

  • Full-time Onsite at DOT HQ, Washington DC. Ideal candidate will cover later shift providing support ending sometime between 5pm and 7pm daily. 
  • Serve as escalation point for application support and troubleshooting, provides guidance and direction in resolution of escalated issues and/or complex production, application, or system problems. 
  • Create and maintain system documentation for domain technologies, including installation, configuration, and appropriate troubleshooting steps. 
  • Improve existing processes through solutions to recurring problems and enhancements to existing solutions or documentation.
  • Manage ServiceNow ticket queues and ticket resolution for all Windows Server Tower incident, catalog request, and change request tickets.  Monitor assignment group queues for unassigned and aging tickets.  Establish standards of practice for ticket documentation and QA tickets for compliance and train Windows Server Tower staff on standards.  
  • Oversea provisioning, patching, and day-to-day management of the installed server environment including vulnerability remediation.
  • Oversea documentation of Windows systems, processes, procedures, etc.
  • Facilitate and lead daily change management meetings with team and government staff to review and approve Change Requests using the ServiceNow Dashboard. 
  • Provide Windows Server Tower inputs presentations and deliverables to the DOT and SAIC managers.
  • Collaborate with team members to provide inputs to multiple ad hoc and recurring data calls including the monthly Program Management Review (PMR), bi-weekly progress review (BPR), and Application Hosting weekly calls. 
  • Perform Root Cause Analysis and Problem Management for the Windows systems and tools. 
  • Improve existing processes through solutions to recurring problems and enhancements to existing solutions or documentation.
  • Provide support for new enterprise systems and in support of engineering solutions to address existing issues.
  • Create and maintain system documentation for domain technologies, including installation, configuration, and appropriate troubleshooting steps.
SAIC is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

Required Education and Experience: 

  • TYPICAL EDUCATION AND EXPERIENCE: Bachelors and ten (10) years or more of related experience; Masters and eight (8) years or more experience ; PhD or JD and five (5) years or more experience.
  • Must have a minimum of 8 years of related experience providing business solutions engineering support, to include architectural design, engineering design, proof of concept development, pilots, analysis, results, and documentation. 
  • Demonstrated experience managing multi-discipline server and system operation teams. 
  • Expert-level experience managing service delivery and solutioning
  • Experience managing teams of 30+ personnel performing complex engineering, operations, and maintenance support. 
  • Project Manager, Project Lead, and/or Program Manager experience leading teams of similar size and scope strongly preferred, ideally supporting government clients.
  •  Must be able to collaborate across other Infrastructure and vendor teams to develop solutions with multi-faceted requirements spanning across technologies, and sometimes multiple task orders. 
  • Experience leading troubleshooting calls spanning across multiple teams and using multi-discipline approach.
  • Must have extensive knowledge of multi-vendor server operating systems. 
  • Demonstrated experience in a fast tempo ITSM support environment.
  • Experience with performing root cause analysis, risk identification, and risk mitigation
  • Strong interpersonal skills including the ability to collaborate effectively.
  • Demonstrated experience in a fast tempo ITSM support environment.
    Preferred skills and qualifications:
  • Demonstrated experience in all aspects of enterprise Windows environment operations and maintenance (O&M) and engineering.
  • Enterprise Architect experience, particularly in medium to large size government environments
  • ServiceNow ITSM platform and experience managing tickets, building dashboards, running queries, and building out workflows 
  • Experience leading on-premises to cloud migrations to Azure, AWS, OCI, and/or GCP 
  • Project Management Professional (PMP) Certification
  • Certified Scrum Master (CSM), Scaled Agile Framework (SAFe), PMIACP (Agile Certified Practitioner), PSM I (Professional Scrum Master I) or other agile certifications 
  • ITIL certification(s) and ITSM 
  • AWS, Azure Cloud, Google solution architect/ enterprise architect certification(s) 
     

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