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Whsmith Jobs (NOW HIRING)

Marshall Retail Group

Sales Lead

Newark, NJ · On-site

$20.75/hr

WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company's international store estate, with a collection of attractive, successful specialty ...

Marshall Retail Group

Starbucks Barista Lead

Dulles, VA · On-site

$21 - $22/hr

WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company's international store estate, with a collection of attractive, successful specialty ...

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$8

$26

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How much do whsmith jobs pay per hour?

As of May 30, 2026, the average hourly pay for whsmith in the United States is $26.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $30.77 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a WHSmith Retail Assistant, and why are they important?

To thrive as a WHSmith Retail Assistant, you generally need strong customer service skills, basic numeracy, and experience or willingness to learn about retail operations. Familiarity with point-of-sale (POS) systems and inventory management tools is typically required, though on-the-job training is often provided. Excellent communication, teamwork, and a proactive attitude are standout soft skills in this position. These skills and qualities are crucial for delivering efficient service, supporting sales, and ensuring a positive customer experience in a busy retail environment.

What are some common challenges faced by team members working at WHSmith stores, and how can they be overcome?

Team members at WHSmith often face challenges such as managing high customer volumes during peak hours, maintaining stock levels on shelves, and adapting to a fast-paced retail environment. Effective communication and teamwork are essential to ensure efficient workflow and customer satisfaction. Being proactive in restocking, staying organized, and supporting colleagues can help create a positive work atmosphere and make daily operations smoother.

What are WHSmith employees responsible for?

WHSmith employees are responsible for assisting customers, replenishing stock, operating tills, and maintaining a clean and organized store environment. They provide excellent customer service by helping shoppers find products, answering queries, and processing transactions. Additionally, WHSmith staff may take on tasks such as restocking shelves, handling deliveries, and ensuring the store complies with health and safety regulations. The role can also include promoting special offers and keeping displays attractive to encourage sales.

What is the difference between Whsmith vs Cashier?

AspectWhsmithCashier
Required CredentialsHigh school diploma or equivalent; retail experience beneficialHigh school diploma or equivalent; customer service skills
Work EnvironmentRetail store, often in shopping centers or high streetsRetail or grocery store, checkout area
Employer & Industry UsageRetail chains, convenience stores, bookstoresSupermarkets, retail stores, convenience stores
Common Search & ComparisonWhsmith vs Cashier

While Whsmith employees may perform cashier duties, they often have additional responsibilities such as stock management and customer service. Cashiers primarily focus on processing transactions. Both roles require good communication skills and retail experience, but Whsmith roles may involve more diverse tasks within the store environment.

What cities are hiring for Whsmith jobs? Cities with the most Whsmith job openings:
What states have the most Whsmith jobs? States with the most job openings for Whsmith jobs include:
What job categories do people searching Whsmith jobs look for? The top searched job categories for Whsmith jobs are:
Whsmith jobs near you
Infographic showing various Whsmith job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $54,791 per year, or $26.3 per hour.
Customer Service Associate, New York, New York

Customer Service Associate, New York, New York

Marshall Retail Group

Las Vegas, NV • On-site

$15/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Marshall Retail Group rating

6.9

Company rating: 6.9 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

154th of 712 rated retailers

Job description

Job Title
Customer Service Associate, New York, New York
Location
Las Vegas - Las Vegas, NV 89118 US (Primary)
Job Type
Full-time
Category
Customer Service
Education
Job Description
Join our Field Team and help shape the future of retail-where innovation, customer connections, and career growth come together in an exciting environment!
We are now looking to fill a Customer Service Associate position for our awesome location inside New York-New York Hotel & Casino. The Customer Service Associate will provide excellent service to customers in a timely, courteous, and friendly fashion.
Location: Las Vegas, Nevada 89118
Schedule: Weekend availability required
Pay: $15.00
About Us
WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company's international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.
Benefits
  • Medical, Dental, and Vision Insurance
  • Employer-Paid Life Insurance
  • Disability Insurance
  • Paid Time Off
  • Paid Parental Leave
  • 401(k) with company match
  • Employee Discount

Job Responsibilities
  • Handles each customer in a courteous and gracious manner
  • Maximize sales by achieving add-on sales and recommendations
  • Knowledge of the store's stock; stock varies by store location
  • Assists in the upkeep of the store by maintaining store displays and merchandising.
  • Assists with inventory and receiving of merchandise
  • Replenish backstock to maintain appropriate levels of merchandise on the floor
  • Markdown merchandise as needed.
  • CSA's may be designated as a Keyholder- Keyholders are assigned the responsibility of having keys to store. They will be trained to close the store - they may not open the store
  • Other duties may be assigned

Job Requirements
  • 1 year + retail sales and/or cash handling experience
  • Excellent communication and people skills
  • Ability to multitask and problem solve
  • TAM Card may be required depending upon location
  • Additional Security clearance may be required depending upon location
  • Satisfactory Criminal Background Check and Drug Testing May be required depending upon location

Additional Requirements
  • Limited sitting
  • Frequent standing, walking, climbing, crouching, bending, pushing, or pulling
  • Normal or corrected vision and hearing
  • Can distinguish varying or specific colors, patterns, or materials to assist customers
  • Fluency in English is required for training, customer interactions, and ensuring compliance with company policies and procedures
  • Typically, indoors
  • Typically, in a consistent temperature
  • Use of fine motor hand functions
  • Lift 0-60 lbs with or without reasonable accommodation

About Us
WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company's international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.
EEO/ADA/DFWP
WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law. Reasonable accommodation will be provided for qualified individuals with disabilities.

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