ZipRecruiter

Log In

1

Wfm Manager Jobs in Florida (NOW HIRING)

MHI

UKG WFM Senior Analyst

Lake Mary, FL · On-site

$76K - $101K/yr

The Sr. Analyst also manages, maintains, and supports the UKG Workforce Management system (WFM) for MPWA. This role leverages exceptional customer service and technical time expertise to ensure the ...

Deloitte

UKG PRO WFM Time Keeping Senior Consultant

Miami, FL · On-site

$100K - $122K/yr

UKG PRO WFM Time Keeping Senior Consultant Deloitte's Human Capital practice helps organizations ... Supporting full lifecycle workforce management implementations, including business analysis ...

Imh

Workforce Management Supervisor Senior

Lake Park, FL · On-site

$31.01 - $48.84/hr

The Operations Workforce Management (WFM) Supervisor - Enterprise Contact Center is responsible for leading the design, delivery, and continuous improvement of programs that enable high-quality ...

ShyftOff

Operations Manager

Tampa, FL · On-site

As an Operations Manager you'll own delivery for assigned campaigns, translating client ... WFM partnership : work closely with the Director of WFM to ensure shifts are picked up and intraday ...

ShyftOff

Operations Manager

Tampa, FL · On-site

As an Operations Manager you'll own delivery for assigned campaigns, translating client ... WFM partnership : work closely with the Director of WFM to ensure shifts are picked up and intraday ...

ShyftOff

Operations Manager

Tampa, FL · On-site

As an Operations Manager you'll own delivery for assigned campaigns, translating client ... WFM partnership : work closely with the Director of WFM to ensure shifts are picked up and intraday ...

Chewy

Solutions Manager

Plantation, FL · On-site

$100K - $160K/yr

Chewy is looking for a UKG Solution Manager to join our Labor Solutions team. In this role, you ... Develop and maintain awareness of HR and WFM industries to ensure compliance with policies and ...

Chewy

Solutions Manager

Plantation, FL

$100K - $160K/yr

Chewy is looking for a UKG Solution Manager to join our Labor Solutions team. In this role, you ... Develop and maintain awareness of HR and WFM industries to ensure compliance with policies and ...

next page

Showing results 1-20

All JobsWfm JobsWfm Manager JobsWfm Manager Jobs in Florida

Wfm Manager information

See Florida salary details

$17.2K

$45.8K

$76.6K

How much do wfm manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for wfm manager in Florida is $45,847.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,900.00 and $51,600.00 per year, depending on experience, location, and employer.

What is a WFM manager?

Workforce Management (WFM) Managers are professionals responsible for overseeing staff scheduling, forecasting workload, and optimizing resource allocation within an organization. They use data analysis and specialized software to ensure that the right number of employees are available to meet business needs, particularly in customer service environments like call centers. WFM Managers play a key role in improving efficiency, reducing costs, and maintaining high service levels by balancing staffing with demand. Their responsibilities often include real-time monitoring, capacity planning, and reporting on workforce metrics.

What skills and qualifications are needed to thrive as a WFM manager?

To thrive as a WFM Manager, you need strong analytical skills, expertise in forecasting, scheduling, and capacity planning, typically supported by a degree in business, statistics, or a related field. Proficiency with WFM software like NICE, Verint, or Genesys, and certifications in workforce management tools or methodologies, are highly valued. Exceptional communication, leadership, and problem-solving abilities help you effectively lead teams and collaborate across departments. These skills and qualities are crucial to ensure optimal staffing, efficient operations, and high customer satisfaction in dynamic environments.

What are common challenges faced by a WFM manager and how can they be addressed?

One of the most common challenges for a WFM (Workforce Management) Manager is accurately forecasting staffing needs to balance operational efficiency with service quality. Fluctuating call volumes, unexpected absences, and changing business priorities can complicate scheduling. Successful WFM Managers proactively use historical data, real-time analytics, and close collaboration with operations teams to adjust plans quickly. Regular communication with both agents and leadership helps identify pain points early and implement effective solutions.

What is the difference between Wfm Manager vs Workforce Analyst?

AspectWfm ManagerWorkforce Analyst
CredentialsTypically requires a bachelor’s degree in business, operations, or related field; certifications like Certified Workforce Planning Professional (CWPP) are commonUsually holds a bachelor’s degree in analytics, business, or related field; may also pursue certifications in data analysis or workforce planning
Work EnvironmentLeads teams, manages scheduling, forecasting, and resource allocation in call centers or service operationsAnalyzes data, develops reports, and provides insights to optimize workforce performance
Employer & Industry UsageFound in call centers, retail, healthcare, and other industries with large workforce management needsCommon in similar industries, focusing on data analysis to support workforce decisions

The Wfm Manager oversees the entire workforce management process, including team leadership and strategic planning, while the Workforce Analyst focuses on data analysis and reporting to inform staffing decisions. Both roles are essential in optimizing workforce efficiency but differ in scope and responsibilities.

Is a Wfm Manager a good career?

A WFM (Workforce Management) Manager is a valuable role responsible for optimizing staffing, scheduling, and resource allocation within organizations. It often requires skills in data analysis, forecasting, and use of workforce management tools, and can offer opportunities for advancement in operations and leadership. The career can be stable and rewarding for those interested in operational efficiency and team management.

Is a Wfm Manager a stressful job?

A Wfm (Workforce Management) Manager often faces stress due to managing staffing levels, meeting performance targets, and handling operational challenges. The role requires strong organizational skills and the ability to adapt to changing business needs, which can contribute to a high-pressure environment.

What are the most commonly searched types of Wfm jobs in Florida?

The most popular types of Wfm jobs in Florida are:

What are popular job titles related to Wfm Manager jobs in Florida?

For Wfm Manager jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Wfm Manager jobs in Florida look for?

The top searched job categories for Wfm Manager jobs in Florida are:

What cities in Florida are hiring for Wfm Manager jobs?

Cities in Florida with the most Wfm Manager job openings:

Wfm Manager jobs near you
Infographic showing various Wfm Manager job openings in Florida as of August 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 95% In-person, and 5% Hybrid job distribution, with an average salary of $45,847 per year, or $22 per hour.

Dayforce WFM System Consultant - Contractor Bench

Align HCM

Saint Petersburg, FL • On-site, Remote

$56 - $76.50/hr

Part-time

Posted 8 days ago

Job description

Remote | Open to candidates in the US, Canada, and Philippines
Contract Opportunities | Future & Upcoming Client Engagements
Align HCM is looking for experienced Dayforce WFM System Consultants to join our contractor bench and support current and upcoming client engagements.
As a Dayforce partner, Align HCM works with organizations to deliver high-quality HCM and Workforce Management solutions. This is an opportunity to connect with our growing Dayforce practice and be considered for contract projects that align with your expertise, availability, and experience.
Please note: This is a contractor bench opportunity and does not guarantee an immediate project assignment. Candidates who meet our requirements may be added to our contractor bench and contacted when a suitable client engagement becomes available.
What You'll Do
  • Support clients through end-to-end Dayforce WFM implementations, including requirements gathering, gap analysis, solution design, configuration, testing, deployment, and post-go-live support.
  • Configure and validate Dayforce WFM rules, including timekeeping policies, accrual plans, scheduling rules, pay codes, and workforce data configurations.
  • Create data mappings from source systems to Dayforce WFM and develop functional specifications for required configurations or customizations.
  • Support testing activities, troubleshoot configuration issues, and coordinate client acceptance of delivered solutions.
  • Create and maintain requirements documentation, design specifications, configuration documentation, and project plans throughout the engagement lifecycle.
  • Build strong client relationships by communicating clearly, handling questions and feedback professionally, and delivering high-quality work.
  • Escalate project, technical, or configuration issues appropriately to project managers, practice leads, or other team members.
  • Manage multiple client engagements and project deliverables while accurately tracking time, forecasting hours, and meeting project expectations.
  • Facilitate client meetings, workshops, working sessions, and demonstrations.
  • Provide best-practice recommendations and functional guidance based on Dayforce WFM capabilities and client requirements.
  • Collaborate with internal project teams and contribute to a team-oriented consulting environment.

What You'll Bring
  • 3+ years of hands-on experience implementing Dayforce WFM, including configuration of timekeeping, scheduling, accruals, and pay rules.
  • Strong understanding of Workforce Management concepts and Dayforce WFM functionality.
  • Experience supporting the full implementation lifecycle, from requirements gathering through configuration, testing, deployment, and post-go-live support.
  • Strong ownership mindset with the ability to take accountability for deliverables, maintain high-quality work, and proactively manage project responsibilities.
  • Strong client-facing skills with the ability to build trust, communicate effectively, and handle client feedback professionally.
  • Strong written and verbal English communication skills, including the ability to present materials and facilitate client working sessions.
  • Ability to manage multiple client engagements and competing priorities in a consulting environment.
  • Ability to accurately track time, meet project deadlines, and work within established utilization and project expectations.
  • Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field; or equivalent professional experience.
  • Dayforce WFM certification is strongly preferred, or willingness to obtain certification as required.
  • Ability to work independently in a remote consulting environment while collaborating effectively with distributed project teams.
  • Contractor readiness: Willingness and ability to engage on a contract basis when a suitable client opportunity becomes available.
  • Availability: Clearly defined current or upcoming availability, including expected notice period and potential start date for contract engagements.
  • Ability to commit to agreed project schedules and deliverables once assigned to a client engagement.
  • For US and Canada candidates: Ability to travel for client engagements as needed, up to 10%.
  • For Philippines candidates: Remote position; travel is not required.
  • Candidates must have valid authorization to work in their respective country. Visa sponsorship is not available.

Nice to Have
  • Experience with additional Dayforce modules, such as Payroll, HR, Recruiting, Onboarding, or Benefits.
  • Familiarity with Dayforce integration tools, data exchange methodologies, or the Dayforce Extensibility Framework.
  • Background in HR operations, payroll processing, or workforce planning.
  • Experience working in a consulting or professional services environment.
  • Experience working with North American clients.
  • Experience mentoring or supporting junior consultants.

Why Align HCM?
  • Impact: Help organizations optimize their workforce management processes and improve the employee experience.
  • Growth: Gain exposure to diverse client environments and deepen your Dayforce expertise.
  • Flexibility: Work remotely with the tools and support you need to succeed.
  • Collaboration: Partner with experienced HCM consultants who enjoy solving complex problems together.
  • Variety: Every client and implementation is different, giving you the opportunity to work on meaningful and challenging projects.
  • Contract Opportunities: Stay connected with Align HCM and be considered for future client engagements that align with your skills, experience, and availability.

Job Type: Contract (remote)
Location:
Remote (US, Canada, PH)
Align HCM is an Equal Opportunity Employer.
We celebrate the diverse backgrounds and perspectives of our Aligners and are committed to fostering a culture of diversity, equity, inclusion, and belonging. Employment decisions at Align HCM are made without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical or mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, or any other characteristic that makes our people unique.
We believe diversity fuels innovation and helps create a workplace where everyone feels valued, respected, and empowered to bring their authentic selves to work. If you're excited about this role but don't meet every qualification, we still encourage you to apply.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

Apply