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Westjet Customer Service Agent Jobs in Springfield, IL

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Westjet Customer Service Agent information

See Springfield, IL salary details

$9

$18

$27

How much do westjet customer service agent jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for westjet customer service agent in Springfield, IL is $18.01, according to ZipRecruiter salary data. Most workers in this role earn between $14.76 and $19.76 per hour, depending on experience, location, and employer.

What is the difference between Westjet Customer Service Agent vs Air Canada Customer Service Agent?

AspectWestjet Customer Service AgentAir Canada Customer Service Agent
Required CredentialsHigh school diploma, customer service experience, sometimes bilingual skillsHigh school diploma, customer service experience, bilingual skills often preferred
Work EnvironmentAirport counters, call centers, onboard assistanceAirport counters, call centers, onboard assistance
Employer & Industry UsageWestjet Airlines, Canadian airline industryAir Canada, Canadian airline industry
Common Search & ComparisonYesYes

The Westjet Customer Service Agent and Air Canada Customer Service Agent roles are similar in credentials, work environment, and industry. Both involve assisting passengers at airports, handling inquiries, and providing customer support for major Canadian airlines. The main differences lie in the airline brand and specific company policies, but overall, they serve comparable functions within the airline industry.

How do I become a Westjet customer service agent?

To become a Westjet customer service agent, candidates typically need a high school diploma or equivalent, strong communication skills, and previous customer service experience. Applying through the company's careers website and demonstrating proficiency in airline policies and computer systems can improve chances of hiring.

What does a WestJet customer service agent do?

A WestJet customer service agent assists passengers with booking, check-in, and boarding processes, provides information about flights and policies, and handles customer inquiries and issues. They work in airport or call center environments, often using reservation systems and communication skills to ensure a positive travel experience.

What are popular job titles related to Westjet Customer Service Agent jobs in Springfield, IL?

For Westjet Customer Service Agent jobs in Springfield, IL, the most frequently searched job titles are:

What job categories do people searching Westjet Customer Service Agent jobs in Springfield, IL look for?

The top searched job categories for Westjet Customer Service Agent jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Westjet Customer Service Agent jobs?

Cities near Springfield, IL with the most Westjet Customer Service Agent job openings:

Westjet Customer Service Agent jobs near you

Customer Service Manager - State Farm Agent Team Member

Springfield, IL • On-site

Trae Covington - State Farm Agent
See more jobs at Trae Covington - State Farm Agentexternal

Full-time

PTO

Re-posted 18 days ago

Job description

Benefits:
  • Bonus based on performance
  • Opportunity for advancement
  • Paid time off
  • Training & development

ROLE DESCRIPTION:
As a Customer Service Manager - State Farm Agent Team Member with Trae Covington - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 
RESPONSIBILITIES:
  • Oversee the customer service team and daily operations.
  • Develop and implement customer service policies and procedures.
  • Handle escalated customer complaints and issues.
  • Train and mentor customer service representatives.
QUALIFICATIONS:
  • 5+ years of experience in customer service, with 2+ years in a managerial role.
  • Strong leadership and organizational skills.
  • Excellent communication and problem-solving abilities.