Wescom Jobs (NOW HIRING)

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We value and rely on the unique talents and contributions of our employees to absolutely excel in member engagement by Delivering Signature Experience.
Salary Grade:
160N
Salary Pay Range for This Position:
$48.50 - $72.77
POSITION SUMMARY:
The Server Administrator II will be able to provide high-level planning and coordination for the development and implementation of all aspects of member-facing systems and be responsible for operational procedures and communication with other departments utilizing techniques, access, security, and maintenance of the computing systems.
Provide technical support, design, install, configure, maintain, and perform system integration to our organization. Execute key projects to advance technological capabilities to all member-facing delivery channels.
Additional responsibility includes aligning to Wesom IT technology initiative that includes the Genesys audio servers and applications support for the Contact Center.
Help configure servers within the F5 load balance system in supporting Digital Channels and IT Development redesign of Wescom Mobile application, improve recovery strategy for Online Banking, Wescom.org and other delivery channels infrastructures.
The Server Administrator II position will be responsible for server preparation and executing the recovery procedures between Wescom Primary and disaster recovery datacenter.
Support and engage with technologies primarily in the Microsoft Servers environment. Understands the following IT technologies such as Active Directory and Exchange. Knowledgeable of MS Office 365, VMware and Hyper-V virtualization technologies, SQL, web, email filtering systems, enterprise-level endpoint protection systems, F5 Load balancer, etc.
This position will help extend Wescom's innovative technologies and modernize IT infrastructures within our data centers using Amazon, Azure, and other cloud hosting solutions.
Reports directly to the Director of Production Systems, from whom the overall direction is received.
ESSENTIAL POSITION FUNCTIONS:
Design, install, configure, and deploy internal and members facing servers within the Development, Staging, Production and Disaster Recovery infrastructures.
Proactively manage and maintain server and F5 Load balancer Systems.
Administer and support Microsoft Server OS, MS VMware, ESXi, resource pools, Storage architecture technologies.
Domain Name registry/purchase and SSL certificate purchase/maintenance.
Develop and implement project plans, risk assessments and contingency plans.
Design and implement monitoring, configuration management and reporting functions that will make a hands-off environment.
Define and document best practices and support procedures.
Provide after-hours support for Infrastructure related emergencies on a rotational basis.
Maintain inventory and asset configuration documentation.
Assist with hardware, firewall, telecom, IT Devops and software vendor evaluation, recommendation and negotiations.
Mentor / cross train team members on existing and innovative technologies.
Conduct special tasks at Management's direction.
Interact with users and vendors at the technical level, as required.
Providing routine data back-up and recovery support.
Participating in system hardware migration and upgrades projects.
Supporting servers across multiple data centers.
Plan changes to servers to eliminate potential problems or resolve current problems.
Function as an Escalation point for Server Software and Hardware Break/Fix. Engage with Hardware and Software vendors, WRG and application support teams to resolve issues.
Other duties as assigned.
OTHER POSITION RESPONSIBILITIES AND DUTIES:
Provides support to existing clients in issue identification and resolution in medium highly complex production issues.
Effectively communicates project expectations and status to all team members and stakeholders including business representatives, partners, clients, and implementation team members.
Participates in and occasionally leads regularly scheduled team meetings to identify installation issues and lead team members with problem resolutions.
EDUCATION, EXPERIENCE, SKILLS AND ABILITIES:
High School Education and three plus years firsthand server administration experience required.
Knowledge of fundamentals of network security.
Familiar with TCP/IP networking and general network troubleshooting skills.
Good written and verbal communication skills including technical writing skills.
Must be able to demonstrate a mature and experienced attitude toward administering the server environment; this includes a balance of departmental goals with customer service priorities.
Must be able to plan and schedule tasks and projects efficiently.
COMPUTER SKILLS:
Proficient in Microsoft applications (Word, Excel, Outlook).
MATHEMATICAL SKILLS:
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rates, ratios and percent and to draw and interpret bar graphs.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle or feel; reach with hands and arms, climb or balance, stoop kneel, crouch, crawl; talk or hear and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing functions of this job.
The noise level in the work environment is moderately quiet. It is a non-smoking environment.
The above job requirements are representative of minimum levels of knowledge, skills, and abilities. The marginal functions have not been included. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description in no way implies that these are the only duties to be performed. An employee will be required to follow any other job-related instructions and duties as requested by the supervisor and/or management.
If you are applying for a Hybrid/Remote position, please note applicants are required to reside within our Wescom service areas which are defined as the following counties: Los Angeles, Orange, San Bernardino, Riverside, Ventura, Santa Barbara, San Diego, Imperial ,Fresno, Kern, Kings, Madera, Merced, Mariposa, Monterey, San Benito, San Joaquin, San Luis Obispo, Santa Cruz, Stanislaus and Tulare counties.