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Senior Resident Service Coordinator, Beacon House Square - Baltimore, MD

LCSW-C Required

Position Description: The Senior Resident Service Coordinator (Sr. RSC) develops and coordinates support services for residents. The Sr. RSC will ensure resident and community success through close work with property management, clinical leadership and care coordination, building and sustaining relationships with local and regional partners, planning programs and other on-site opportunities for residents, and working one-on-one with residents to assist them in achieving their goals and maintaining housing stability.
This position requires a licensed clinician (LCSW-C) and includes lead responsibility for coordinating referrals and services with Project PLASE, the on-site Permanent Supportive Housing (PSH) partner.

A Sr. RSC is defined in one of the following three ways:

• Supervising other RSCs at the same property or at proximal properties
• Responsible for supporting proximal properties without an RSC
• Complexity/size of property requires someone with more experience

Senior Resident Service Coordinator Role:

• Provide strategic leadership for the property in creating and implementing programs, partnerships and services that meet the needs of residents and fulfill any obligations based on property financing.
• Serve as the lead wellness and service coordination point of contact with Project PLASE, the on-site Permanent Supportive Housing (PSH) partner, ensuring clear referral pathways, shared care plans, and coordinated interventions for residents with complex behavioral health, medical, or housing stability needs.
• Provide guidance to the property management staff related to high-risk residents, crisis situations, and complex service needs.
• May include supervising RSCs both within the property and across the region and supporting properties without an RSC.
• Participate in Sr. RSC leadership calls with other Sr. RSCs across the company and lead projects and tasks to further the goals of the department.
• Attend meetings to plan for acquisition of new properties in the region.
• Ensure effective working relationships with Area Resident Service Manager (ARSM), RSC colleagues, corporate staff and Property Management team.

RSC Role:

• Assess and coordinate resident referrals and resources by recommending solutions to resolve resident issues impacting their life and refer them to suitable community services, resources and entitlement programs, as appropriate.
• Build relationships with residents to better understand their aspirations and goals and connect them with local resources and opportunities.
• Create partnerships with local organizations to successfully implement community engagement initiatives including implementation of required contracts.
• Assist elders or those at-risk, and non-elderly residents with disabilities to maintain living independently through collaboration and coordination of programs with wellness nurse/health care agency to addresses common health concerns such as, fall prevention, nutrition, grief and loss, medication management, dealing with incontinence, healthy weight loss, brain health/improving cognitive functions and general social-emotional wellbeing.
• Lead coordination of resident support and resources on housing stabilization issues such as late rent payments, housekeeping, and other lease violations.
• Collaborate with property management team to develop program budgets that reflect needs of the resident population and that comply with program finance obligations.
• Create consistent outreach and communication with residents including completing new resident assessments, newsletters, flyers, monthly calendars, telephone calls and door knocking.
• Use Beacon’s data collection and analysis systems to document services provided to residents and outcomes achieved.
• Track and monitor the property’s Community Engagement budget.
• Processes Reasonable Accommodation requests for residents with disabilities.
• Collaborate with the property management team and attend weekly meetings as required.
• Respond to resident crises, including behavioral health emergencies, in coordination with clinical providers, emergency services, and property management.

Knowledge, Skills, and Abilities:

• Experience working with older adults, and issues relating to isolation, health and wellness and other social determinants of health.
• Experience working with individuals experiencing homelessness, serious mental illness, substance use, and/or chronic health conditions, including Permanent Supportive Housing models.
• Experience working with chronically homeless veterans, including familiarity with VA systems, veteran benefits, trauma-informed care, and housing stabilization strategies for veteran populations.
• Experience working with youth and families and issues relating to workforce development, youth enrichment, education, and asset building.
• Ability to understand and respect values, attitudes, and beliefs that differ across cultures and to respond appropriately to these differences with residents in planning, implementing, and evaluating programs and services.
• Demonstrated leadership ability to manage and support a team to implement programs and services in a changing landscape.
• Capable of building and maintaining positive relationships with a wide variety of stakeholders, including but not limited to, residents, senior staff, volunteers, interns, and community partners.
• Ability to collect, track and understand data to assess programs and partnerships and inform strategies.
• Proficiency with technology and an interest in learning how to integrate new technology-based tools and resources into programming.
• Operate in a timely manner, with consistency and a high level of integrity and professionalism; provide excellent customer service to residents and partners.
• Demonstrated leadership ability and interest in motivating and energizing staff.
• Excellent communication, organization, problem-solving and writing skills. Proficiency with MS Excel, PowerPoint, Word, Outlook and other computer programs.
• Knowledge of Yardi, Property Management databases, Resident Connect is a plus.
• Knowledge of federal, state, and local policies affecting housing is a plus.
• Ability to work some weekends and evenings is required.

Education & Experience:

• Required: Master of Social Work (MSW) and active Licensed Clinical Social Worker (LCSW-C) license
• Experience in supporting housing-based services, Permanent Supportive Housing, clinical social work, or a related field, including supervisory and/or clinical leadership experience.
• Experience providing clinical supervision and/or supervising interns or staff is strongly preferred.
• Minimum of four years of experience as a Resident Service Coordinator in housing or equivalent work experience.