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Title: Facilities Team Member (Facility Monitor, Guest Services Attendant, Weight Room Attendant)
Duke Recreation and Physical Education is seeking individuals from the surrounding communities to become a part of our Wilson Recreation Center and Brodie Recreation Center Guest Services Attendant, Facility Monitor, and Weight Room Attendant team! We are seeking employees who can commit to between 10-19.9 hours per week.
Visit us at recreation.duke.edu to find out more about our Duke Recreation and Physical Education department facilities, programs, and team.
BE BOLD.
Qualified candidates should meet the following requirements:
• High School Diploma or GED equivalency
• Must be able to use a computer
• At least 1 full year customer service experience or working with the public
• Certification in First-Aid, CPR/AED or willingness to obtain within 60 days
• Must be able to attend and participate in off hour training sessions
• Ability to interact with diverse groups through a variety of situations
• Ability to use independent judgment when needed
• Strong problem-solving skills
• Must be able to accommodate a variable work schedule that may include early mornings, late evenings, weekends, and holidays.
o Must be able to work a minimum of 2 shifts per week.
Job Responsibilities
Facilities Job Descriptions
Department: Duke Recreation & Physical Education Location: Wilson and Brodie Recreation Centers, Duke University
Job Title: Guest Services Attendant (Brodie or Wilson)
Job Summary: The Guest Services Attendant is the frontline representative responsible for verifying facility access and membership status, ensuring a welcoming environment, and upholding policies for safe and efficient operation of Duke Rec & P.E. facilities.
Key Responsibilities
• Verify member ID and membership status using DukeCard, Mobile DukeCard, or MyRec Mobile ID.
• Deny or approve access based on membership validation displayed in Fusion.
• Assist guests and visitors with entry procedures and enforce guest policies.
• Provide outstanding customer service through warm greetings, helpful responses, and phone etiquette.
• Log and manage lost and found items appropriately.
• Maintain accurate records for guest/visitor logs and incident/accident reports.
• Assist with key management, facility reservations, and coordination with other staff (e.g., facility monitors, lifeguards).
Qualifications
• Excellent customer service and communication skills.
• Attention to detail and ability to follow protocols.
• Comfortable using computer systems and mobile apps.
• Ability to remain professional and calm in emergencies.
Work Environment:
The Guest Services Attendant works in a fast-paced, customer-focused environment at the front desk of Duke's recreation centers, interacting with members and guests to verify access, provide information, and enforce facility policies. The role requires strong communication skills, attention to detail, and the ability to remain professional during emergencies, all while maintaining a friendly and welcoming atmosphere.
Job Title: Facility Monitor (Brodie or Wilson)
Job Summary
The Facility Monitor is responsible for ensuring the safety, cleanliness, and smooth operation of all recreation facilities, including Brodie OR Wilson, Card Gym, and the IM Building Squash Courts. This role involves conducting regular walkthroughs, enforcing facility policies, responding to emergencies, inspecting equipment, and providing excellent support to members and staff.
Key Responsibilities
• Perform regular walkthroughs of all recreation buildings to ensure safety and policy compliance.
• Serve as the first responder during emergencies; coordinate communication with Duke Police and facility staff.
• Enforce access control and ensure all doors and emergency exits are properly secured.
• Monitor cleanliness in locker rooms, restrooms, and general facility areas; report and escalate maintenance issues as needed.
• Inspect, clean, and report issues with cardio and fitness equipment; label broken equipment appropriately.
• Enforce user conduct policies and appropriate athletic attire standards.
• Support front desk and weight room staff during peak hours; provide breaks when necessary.
• Manage lost and found items according to facility procedures.
Qualifications
• Excellent customer service and communication skills.
• Attention to detail and ability to follow protocols.
• Comfortable using computer systems and mobile apps.
• Ability to remain professional and calm in emergencies.
• Must be able to lift a minimum of 45 lbs. (moving equipment, items, etc.).
Work Environment
The recreation facility environment is active, multi-functional, and highly structured, encompassing multiple buildings such as Brodie or Wilson, Card Gym, and the IM Building Squash Courts. It serves a diverse community of members and requires consistent monitoring to ensure safety, cleanliness, and adherence to facility policies. The environment is fast-paced, with regular walkthroughs, equipment inspections, and potential emergency responses. Facility staff must be alert, responsive, and ready to assist members while maintaining high standards of operation, cleanliness, and security across all spaces.
Job Title: Weight Room Attendant (Wilson Only)
Job Summary: The Weight Room Attendant is responsible for maintaining a safe, clean, and welcoming environment within the weight room. This role involves enforcing facility policies, assisting members with equipment use, monitoring safety, maintaining cleanliness, and responding to emergencies. The attendant serves as a key point of contact for members using the facility and works collaboratively with other recreation staff to ensure a high-quality fitness experience.
Key Responsibilities
• Monitor member activity to ensure proper and safe use of weight equipment.
• Enforce all posted rules and policies, including dress code, re-racking weights, and age restrictions.
• Proactively assist members with spotting, equipment setup, and general inquiries.
• Respond to injuries or emergencies and complete incident reports when necessary.
• Check out equipment (e.g., weight belts, jump ropes) and log rentals using the Fusion system.
• Report damaged equipment and post "Out of Order" signs when needed.
• Clean and inspect fitness machines and weights according to established protocols.
• Notify management if music volume, content, or system issues arise.
• Collaborate with facility monitors and guest services for break coverage and safety concerns.
Qualifications
• Excellent customer service and communication skills.
• Attention to detail and ability to follow protocols.
• Comfortable using computer systems and mobile apps.
• Ability to remain professional and calm in emergencies.
• Must be able to lift a minimum of 45 lbs. (moving equipment, items, etc.).
• Basic familiarity with fitness equipment.
Work Environment
The weight room is a high-traffic, energetic environment equipped with free weights, machines, and fitness accessories, serving a diverse range of members aged 16 and up. Music plays throughout the space, and safety, cleanliness, and policy enforcement are top priorities. Attendants must remain alert and proactive, assisting members, maintaining equipment, and ensuring rules are followed. Proper athletic attire is required, and the space must be monitored
CHOOSE DUKE.
Minimum Qualifications
Education
Work requires the ability to provide recreational assistance generally equivalent to a partial high school education.
Experience
None required. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE
Degrees, Licensures, Certifications
None required. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE
Anticipated Pay Range
Duke University provides an annual base salary range for this position as USD $18.00. Duke University considers factors such as (but not limited to) scope and responsibilities of the position; candidate's work experience, education/training, and key skills; internal peer equity; as well as market and organizational considerations when extending an offer.
Your total compensation goes beyond the dollars on your paycheck. Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family- friendly and cultural programs to eligible team members. Learn more at: https://hr.duke.edu/benefits/
Job Code: 00000209 RECREATION AIDE
Job Level: 06
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve of this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.