E-mail & Chat Support - perform as scheduled. Answer and complete all assigned messages or contacts ... Shift differential pay applied to evening and weekend shifts * Comprehensive training on hardware ...
E-mail & Chat Support - perform as scheduled. Answer and complete all assigned messages or contacts ... Shift differential pay applied to evening and weekend shifts * Comprehensive training on hardware ...
Product Support Engineer
Fairfax, VA · On-site
Participate in on-call weekend rotation for critical global support. * Develop deep product ... Experience with ticketing systems, live chat support channels, and basic workflow tools. * Hands-on ...
Product Support Engineer
Fairfax, VA · On-site
Participate in on-call weekend rotation for critical global support. * Develop deep product ... Experience with ticketing systems, live chat support channels, and basic workflow tools. * Hands-on ...
Product Support Engineer
Fairfax, VA · On-site
Participate in on-call weekend rotation for critical global support. * Develop deep product ... Experience with ticketing systems, live chat support channels, and basic workflow tools. * Hands-on ...
Quick apply
Product Support Engineer
Fairfax, VA · On-site
Participate in on-call weekend rotation for critical global support. * Develop deep product ... Experience with ticketing systems, live chat support channels, and basic workflow tools. * Hands-on ...
Participate in on-call weekend rotation for critical global support. * Develop deep product ... Experience with ticketing systems, live chat support channels, and basic workflow tools. * Hands-on ...
Participate in on-call weekend rotation for critical global support. * Develop deep product ... Experience with ticketing systems, live chat support channels, and basic workflow tools. * Hands-on ...
Live Chat Specialist
Pasadena, CA · On-site
$19 - $22/hr
Pasadena, CA 91107 | Weekend availability required This position IS NOT Remote. You must be able to ... You'll support families with scheduling, account updates, program information, and customer ...
Live Chat Specialist
Pasadena, CA · On-site
$19 - $22/hr
Pasadena, CA 91107 | Weekend availability required This position IS NOT Remote. You must be able to ... You'll support families with scheduling, account updates, program information, and customer ...
Online Chat Representative
Portland, ME · Remote
$24 - $27/hr
Collaborate with cross-functional teams (e.g., technical support, billing, product) to resolve ... Ability to work flexible hours, including evenings, weekends, and holidays as needed.
Quick apply
Online Chat Representative
Portland, ME · Remote
$24 - $27/hr
Collaborate with cross-functional teams (e.g., technical support, billing, product) to resolve ... Ability to work flexible hours, including evenings, weekends, and holidays as needed.
Chat/Phone Support Specialist - Remote
Orlando, FL · On-site +1
Customer Support Specialists should stay informed about product specifications and the ability to ... Must be flexible and be ready to work in a dynamic shift environment- weekends and evening shifts ...
Chat/Phone Support Specialist - Remote
Orlando, FL · On-site +1
Customer Support Specialists should stay informed about product specifications and the ability to ... Must be flexible and be ready to work in a dynamic shift environment- weekends and evening shifts ...
RN Hospice Liaison
$3.0K/wk
Supervisor/Manager (phone + chat support) * Liaison Team * Hospice Medical Directors Technology ... No weekends / No call / No holidays Additional Details * Dress Code: Business casual or ...
Quick apply
RN Hospice Liaison
$3.0K/wk
Supervisor/Manager (phone + chat support) * Liaison Team * Hospice Medical Directors Technology ... No weekends / No call / No holidays Additional Details * Dress Code: Business casual or ...
Live Chat Specialist
Pasadena, CA · On-site
$19 - $22/hr
Pasadena, CA 91107 | Weekend availability required This position IS NOT Remote. You must be able to ... You'll support families with scheduling, account updates, program information, and customer ...
Live Chat Specialist
Pasadena, CA · On-site
$19 - $22/hr
Pasadena, CA 91107 | Weekend availability required This position IS NOT Remote. You must be able to ... You'll support families with scheduling, account updates, program information, and customer ...
RN-Hospital at Home TEAM LEAD $15/BONUS
Manhattan, NY · On-site
$60 - $65/hr
Schedule; 7a-5p (4) days during the week with weekend rotation every 4th weekend. UBER provided ... Mental health support with up to five free counseling sessions through the Employee Assistance ...
RN-Hospital at Home TEAM LEAD $15/BONUS
Manhattan, NY · On-site
$60 - $65/hr
Schedule; 7a-5p (4) days during the week with weekend rotation every 4th weekend. UBER provided ... Mental health support with up to five free counseling sessions through the Employee Assistance ...
Customer Service Representative
San Juan, PR · On-site
$15.75 - $21.25/hr
... Video Chat support to customers shopping in retail store locations. This is a customer-facing ... S. retail business hours (including evenings/weekends as needed). Equal Opportunity Employer:
Customer Service Representative
San Juan, PR · On-site
$15.75 - $21.25/hr
... Video Chat support to customers shopping in retail store locations. This is a customer-facing ... S. retail business hours (including evenings/weekends as needed). Equal Opportunity Employer:
Flexibility to work various shifts, including evenings and weekends * Able to pass a background ... Accurate documentation and attention to detail to support order accuracy * Customer-focused ...
Quick apply
Flexibility to work various shifts, including evenings and weekends * Able to pass a background ... Accurate documentation and attention to detail to support order accuracy * Customer-focused ...
Flexibility to work various shifts, including evenings and weekends * Able to pass a background ... Accurate documentation and attention to detail to support order accuracy * Customer-focused ...
Flexibility to work various shifts, including evenings and weekends * Able to pass a background ... Accurate documentation and attention to detail to support order accuracy * Customer-focused ...
Chat support experience is a plus * Ability to remain calm and solution-focused in high-pressure ... Flexible schedule, including evenings, weekends and some holidays
Quick apply
Chat support experience is a plus * Ability to remain calm and solution-focused in high-pressure ... Flexible schedule, including evenings, weekends and some holidays
Flexibility to work various shifts, including evenings and weekends * Able to pass a background ... Accurate documentation and attention to detail to support order accuracy * Customer-focused ...
Flexibility to work various shifts, including evenings and weekends * Able to pass a background ... Accurate documentation and attention to detail to support order accuracy * Customer-focused ...
Customer Service Representative (Concierge)
Rochester, NY · On-site
$20 - $25/hr
... chat Support customers with billing questions, service inquiries, and inbound sales needs ... weekend shifts to support our customers Compensation: Our job titles may span more than one career ...
Customer Service Representative (Concierge)
Rochester, NY · On-site
$20 - $25/hr
... chat Support customers with billing questions, service inquiries, and inbound sales needs ... weekend shifts to support our customers Compensation: Our job titles may span more than one career ...
Resource Specialist
Portland, ME · On-site
Provide real time chat support to contractors while they service * Host one on one sessions with ... Weekend and holiday hours may be required to meet client's needs. Travel to the NexRep client ...
Resource Specialist
Portland, ME · On-site
Provide real time chat support to contractors while they service * Host one on one sessions with ... Weekend and holiday hours may be required to meet client's needs. Travel to the NexRep client ...
... support, leveraging AI tools to effortlessly engage with customers via chat and email. If you love ... Able to work a variety of shifts influenced by current business needs (including evenings, weekends ...
... support, leveraging AI tools to effortlessly engage with customers via chat and email. If you love ... Able to work a variety of shifts influenced by current business needs (including evenings, weekends ...
Provide real time chat support to contractors while they service * Host one on one sessions with ... Weekend and holiday hours may be required to meet client's needs. Travel to the NexRep client ...
Provide real time chat support to contractors while they service * Host one on one sessions with ... Weekend and holiday hours may be required to meet client's needs. Travel to the NexRep client ...
Resource Specialist
Portland, ME · On-site
Provide real time chat support to contractors while they service * Host one on one sessions with ... Weekend and holiday hours may be required to meet client's needs. Travel to the NexRep client ...
Quick apply
Resource Specialist
Portland, ME · On-site
Provide real time chat support to contractors while they service * Host one on one sessions with ... Weekend and holiday hours may be required to meet client's needs. Travel to the NexRep client ...
Weekend Uber Chat Support information
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Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 15 days ago
Aureon rating
4.5
Based on 6 frontline employees who took The Breakroom Quiz
206th of 210 rated it services
Job description
Job Responsibilities:
What can Aureon offer you?
Required Education:
Required Skills:
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:
Remote, Technical Support Representative, Contact Center, TSR, Technical Customer Support Representative, Inbound, Help Desk
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
- Inbound Telephone Support - perform telephone support as scheduled. Ensure that customer questions are answered completely in a professional, caring and responsive manner, commitments to perform research and follow-up are completed, open issues are resolved and each contact -- including information and resolution achieved -- is logged in the appropriate ticketing system.
- E-mail & Chat Support - perform as scheduled. Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply. Properly enter customer information and resolution in the appropriate ticketing system.
- Skill improvement - continually strive to improve the cognitive and customer service skills necessary to perform the job. This includes proficiency with supported products, demonstrated problem solving ability and excellent verbal and written communication skills. Ability to read, review and understand support resources provided by the contact center and its clients. Attend all training classes and complete any exercises assigned.
- Assist and educate customers with inquiries related to both software and hardware, account management, installation, and best practices
- Focus on quality and customer satisfaction
- Clear and thorough documentation of customer interactions required
- Support inquiries include questions related to - Hardware, Software, Wireless communications, OTAP (Over-the-Air-Programming), Account management (billing), Upgrades, Online orders and Industry events
- Willing to fiercely advocate on behalf of and represent the Voice of the Customer
- Research and prepare detailed escalations to second level support
- Review, manage and follow up on open issues as needed
- Project work that includes long and short-term initiatives
What can Aureon offer you?
- Opportunities for professional growth, development, and advancement within the organization
- 100% remote working employment model
- Shift differential pay applied to evening and weekend shifts
- Comprehensive training on hardware and software applications for qualified applicants
- Knowledge and experience relating to basic computer applications
- Competitive compensation and full benefits package for full-time employees
- Health, Dental, Vision, and Life Insurance Plans, 401K, and PTO
Required Education:
- High school or equivalent
Required Skills:
- Excellent interpersonal skills to establish and maintain effective relationships with customers, employees, superiors and business contacts in a professional and courteous manner
- Excellent written and oral communication skills, including strong listening skills
- Intermediate to advanced computer skills with emphasis on Internet knowledge
- 1-2 years experience troubleshooting hardware and/or software, either remotely or onsite
- Experience working in a customer Support Center
- Experience working with Mobile Communications
- Experience working with Transportation
- Accounting or accounts receivable experience is a huge plus
- Must exhibit dependability, adaptability and flexibility
- Ability to diagnose and troubleshoot issues
- Basic math skills
- Creative thinking and reasoning ability
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:
- Primarily indoor work primarily in office environment
- Frequent utilization of manual dexterity and visualizing of computer screen
- No unusual physical requirements
Remote, Technical Support Representative, Contact Center, TSR, Technical Customer Support Representative, Inbound, Help Desk
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
About Aureon
Sourced by ZipRecruiter
Industry
Telecommunications
Company size
501 - 1,000 Employees
Headquarters location
West Des Moines, IA, US
Year founded
1988