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Weekend Telephone Jobs in Quebec (NOW HIRING)

Villa St-Georges

Receptionist

Victoriaville, QC

Here's a great opportunity for you! Part-time receptionist position on weekends and occasional weekday holiday cover. Customer Service Manager Receiving and routing telephone calls Welcoming ...

Place St-Moritz

Receptionist

Montreal, QC · On-site

CA$16.10/hr

... by telephone and/or intercom Does data entry Writes letters and memos in French and English ... Supplementary Health Insurance Hourly : 8 hours Weekends as needed On call Experience

Jardins de Renoir

Temporary Receptionist

Laval, QC

Temporary position In the evening Every other weekend Position 1: 7/15 Position 2: 5/15 GENERAL ... telephone calls EXPERIENCE AND QUALIFICATIONS: Good knowledge of French and English, both spoken ...

Instacart Shoppers

... weekend, weekday, after-school, or temporary opportunities. As an Instacart Full-Service Shopper ... Utiliser l'appli Acheteur Instacart sur votre téléphone intelligent pour accepter les commandes ...

Instacart Shoppers

QC

... weekend, weekday, after-school, or temporary opportunities. As an Instacart Full-Service Shopper ... Utiliser l'appli Acheteur Instacart sur votre téléphone intelligent pour accepter les commandes ...

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All JobsTelephone JobsWeekend Telephone JobsWeekend Telephone Jobs in Quebec

Weekend Telephone information

What is a weekend telephone?

A Weekend Telephone operator is a professional who manages incoming and outgoing phone calls for an organization specifically during weekends. Their responsibilities often include answering customer inquiries, directing calls to appropriate departments, taking messages, and sometimes providing basic information about the company or services. This role is crucial for businesses that operate or provide customer support outside typical weekday hours. Weekend Telephone operators must possess strong communication skills, patience, and the ability to handle multiple calls efficiently. Depending on the company, this position may also involve some administrative tasks.

What are the typical responsibilities and expectations for a weekend telephone operator?

As a Weekend Telephone Operator, you are primarily responsible for answering incoming calls, routing them to the appropriate departments or individuals, and providing accurate information to callers. You may also be tasked with taking messages, handling after-hours inquiries, and performing basic administrative duties such as logging calls or updating contact records. The weekend schedule often requires working independently or with minimal supervision, so strong communication skills and reliability are essential. This role may also involve collaborating with on-call staff or emergency response teams, depending on the organization's needs.

What are the key skills and qualifications needed to thrive as a weekend telephone operator, and why are they important?

To thrive as a Weekend Telephone Operator, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call management software, and basic computer applications is typically required. Excellent customer service, active listening, and the ability to remain calm under pressure are standout soft skills for this role. These abilities ensure efficient handling of calls, accurate message delivery, and a positive experience for callers during weekend shifts.

What is the difference between Weekend Telephone vs Weekend Customer Service Representative?

AspectWeekend TelephoneWeekend Customer Service Representative
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; customer service experience often preferred
Work EnvironmentCall centers, remote or on-site, primarily inbound callsCall centers, retail, or remote; handling customer inquiries
Employer & Industry UsageTelecommunications, tech support, customer service firmsRetail, service industries, e-commerce
Common Search & ComparisonOften compared for part-time weekend roles involving inbound callsCompared for customer support roles during weekends

Weekend Telephone roles focus on handling inbound calls, often in technical or customer support settings, requiring basic communication skills. Weekend Customer Service Representatives also handle customer inquiries but may work across various industries like retail or e-commerce. Both roles are part-time, weekend-focused, and involve customer interaction, but differ slightly in industry and specific responsibilities.

Weekend Telephone jobs near you
Infographic showing various Weekend Telephone job openings in Quebec as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, 3% Contract, and 1% Nights. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution.

Telephone Banking Servicing Agent, Remote - Bilingual

Montreal, QC • On-site, Remote

CIBC
Banking and Credit Intermediation • 10K+ employees
Learn more about CIBCexternal

Full-time

Retirement

Posted 16 days ago

Job description

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You'll Be Doing


As a Customer Service Contact Centre Representative, you'll be the first point of contact for clients calling in with questions or requests related to their banking needs. You'll work in fast-paced environment and deepen relationships, quickly resolve issues and identify opportunities to match clients with the right products and solutions that will enable their financial success.

At CIBC we enable the work environment most optimal for you to thrive in your role.You can effectively perform all work activities remotely, and will only be required to be on-site on an occasional basis.

Please note that the start date is October 19th, 2026 and it is a full time permanent position. Our Contact Centre is open Monday to Sunday from 7:00 am to Midnight. You're flexible to work between these hours which include evenings and weekends.

CIBC has embarked on an Agent@Home remote work program and all employees may be given the opportunity to work from home, if you can meet the Agent@Home program requirements.


Agent@Home Program Requirements

  • You reside within a 2 hour radius of the CIBC Tower in Downtown Montreal (1155, Boulevard Rene-Levesque Ouest).
  • Ability to work independently as an Agent @ Home with a secure workspace, in a room or office with a door that closes it off from noises and distractions.
  • Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rate (Internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps).
  • Satellite internet providers are prohibited and cannot be used due to the impact on call quality and the stability of service.

How you'll succeed

  • Client engagement - Focus on each client experience and connect on a personal level to offer an exceptional client experience. Engage in client-focused interactions that are meaningful and deliver trusted advice. Provide support for clients by helping them to manage their accounts and products. Connect and refer clients to the right CIBC contacts to enable their financial success.
  • Problem solving - Listen, ask questions, and put yourself in the client's shoes. Act like an owner by understanding the client`s needs and recommending solutions based on their needs. Remain solution-focused in order to identify opportunities to help our clients.
  • Efficiency - Understand that the client's time is valuable and effectively complete their request. Strong knowledge of the CIBC systems and products to allow quick resolution of problems.
  • Product knowledge - Deeply understand CIBC's suite of products and work with others to ensure clients are connected to the right people and opportunities. Proactively suggest banking options that will help clients achieve their financial goals. Understand and leverage other internal departments within CIBC to assist clients on additional needs.


Who You Are

  • You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
  • You're passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
  • You love to learn. You're passionate about growing your knowledge, and you know that there is no limit to what you can achieve.
  • You're driven to succeed. You are motivated by accomplishing your goals and delivering your best to make an impact.
  • You engage with your heart and mind. You care about people and you understand different perspectives. You listen and learn from the experience of others.
  • Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.
  • You're fluent in French and English to support business operations outside of Quebec, Canada.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

  • We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

  • Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

  • We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

  • CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

  • CIBC is committed to clarity in our hiring process. All roles posted are opportunities we're actively recruiting for, unless stated otherwise.

  • You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

  • We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

  • We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Mont-1155 Rene-Levesque O. Centre Bancaire Principal

Employment Type

Regular

Weekly Hours

37.5

Skills

Accountability, Customer Engagement, Customer Experience (CX), Problem Solving

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