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Weekend Technical Support Engineer Jobs in New York

ScaleOps

Technical Support Engineer- USA

New York, NY · On-site +1

About The Role As a Technical Support Engineer at ScaleOps, you will be the first line of defense for resolving complex technical issues that go beyond platform usage. You'll be responsible for ...

Scaleops

Technical Support Engineer- USA

New York, NY · Remote

About The Role As a Technical Support Engineer at ScaleOps, you will be the first line of defense for resolving complex technical issues that go beyond platform usage. You'll be responsible for ...

Glean

Designated Technical Support Engineer

New York, NY · On-site

$120K - $190K/yr

Glean is looking for a talented Designated Technical Support Engineer to join our rapidly expanding, venture-backed startup. We are building a modern knowledge assistant personalized to every ...

Alloy

Senior Technical Support Engineer

New York, NY · On-site +1

$105K - $125K/yr

What you'll be doing The Senior Technical Support Engineer is a highly experienced support professional who thrives in a fast-paced, collaborative environment and operates with significant autonomy.

Alloy

Senior Technical Support Engineer

New York, NY · On-site

$105K - $125K/yr

What you'll be doing The Senior Technical Support Engineer is a highly experienced support professional who thrives in a fast-paced, collaborative environment and operates with significant autonomy.

Neverware

Sr. Technical Support Engineer

Manhattan, NY · On-site

... Support team providing technical support to all our US and European Education and Enterprise ... Work effectively with cross-functional teams to include Sales, Product, Engineering, Operations ...

Neverware

Sr. Technical Support Engineer

Manhattan, NY · On-site

... Support team providing technical support to all our US and European Education and Enterprise ... Work effectively with cross-functional teams to include Sales, Product, Engineering, Operations ...

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All JobsTechnical Support Engineer JobsWeekend Technical Support Engineer JobsWeekend Technical Support Engineer Jobs in New York

Weekend Technical Support Engineer information

What are some common challenges faced by weekend technical support engineers, and how can they be managed effectively?

Weekend Technical Support Engineers often encounter unique challenges such as handling high-priority incidents with limited on-site resources and collaborating with colleagues who may not be immediately available. Effective time management and strong communication skills are essential to resolve issues efficiently and keep stakeholders informed. Engineers in this role typically need to be proactive in documenting solutions and escalating complex problems to weekday teams, ensuring seamless handovers and minimizing downtime for clients. Building a robust knowledge base and developing remote troubleshooting skills can greatly enhance success in this weekend-focused position.

What is the difference between Weekend Technical Support Engineer vs Help Desk Technician?

AspectWeekend Technical Support EngineerHelp Desk Technician
Required CredentialsTypically an associate degree or relevant certifications (e.g., CompTIA A+)Often an associate degree or certifications like CompTIA A+
Work EnvironmentOn-site or remote support during weekends, troubleshooting technical issuesHelp desk or call center environment, providing user support
Employer & Industry UsageIT support companies, tech departments, service providersCorporate IT departments, MSPs, retail, and service industries

The Weekend Technical Support Engineer and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and user support. The main difference lies in the work schedule and scope: the Weekend Technical Support Engineer specifically works during weekends, often handling more complex technical issues, while Help Desk Technicians typically work regular hours providing basic user support.

What is a weekend technical support engineer?

Weekend Technical Support Engineers are IT professionals who provide technical assistance to customers or employees during weekends. They troubleshoot hardware, software, and network issues, ensuring that users receive timely support outside regular business hours. These engineers often work remotely or on-site, depending on the company's needs, and may handle escalations or critical incidents that occur during weekends. Their role is crucial in maintaining service availability and customer satisfaction around the clock.

What are the key skills and qualifications needed to thrive as a weekend technical support engineer?

To excel as a Weekend Technical Support Engineer, you need strong troubleshooting abilities, in-depth technical knowledge of relevant systems, and typically a degree in computer science or a related field. Familiarity with ticketing systems like Zendesk or Jira, remote support tools, and certifications such as CompTIA A+ or Microsoft Certified are highly valued. Outstanding communication, patience, and the ability to work independently under pressure are critical soft skills. These competencies ensure timely and effective resolution of technical issues, maintaining high customer satisfaction during off-peak support hours.
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Weekend Technical Support Engineer jobs near you

Technical Support Engineer - Level 2

Onit, Inc

New York, NY • On-site

$60K - $70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

Technical Support Engineer – Level 2


Pro4ia is a global technology services company, providing solutions and expertise as a trusted technology partner. We apply our enterprise-level project management skills to core IT services so clients can achieve predictable and reliable results.


The Technical Support Engineer demonstrates strong customer service and troubleshooting skills to resolve all technical issues for our clients. The Technical Support Engineer will be responsible for supporting all end users relating to hardware and software, computer applications, and LAN related issues.


RESPONSIBILITIES


· Provides off-site technical support to customers on installations, usage, or maintenance of company products to ensure that the system is functioning according to specifications

· Provide level 2 and 3 support through our help desk ticketing system in time to meet our client obligations.

· Respond to and resolve advanced level desktop, server, and network issues that have been escalated from level 1 or 2.

· Support for Microsoft Windows Server, MAC OS, Citrix and VMWare technologies.

· Support for the Microsoft Windows stack, DNS, DHCP, Active Directory, Exchange in-house and hosted e-mail systems.

· The ability to participate effectively in multiple support efforts and provide technical expertise.

· Create and maintain client-related documentation.

· Actively participate as a strategic member of the technology team, including participating in team meetings and providing technical support for our managed service clients.


REQUIRED EXPERIENCE


· 7+ years of experience in Microsoft Windows desktop and server operating systems; MAC OS technologies.

· Bachelor’s degree in computer science or equivalent experience.

· MCSA Preferred.

· Advanced level experience with Server, Desktop, and Network support are required.

· Expert in installing, optimizing, maintaining and securing of Microsoft Windows Servers, Active Directory Microsoft Exchange (in- house and hosted) environments.

· Expertise with building and supporting Citrix XenApp and XenServer, VMWare vSphere, and Microsoft Hyper-V technologies.

· Excellent verbal and written communication skills.

· Exceptional customer service and phone etiquette skills.

· Team player, ability to work on multiple, concurrent tasks and adapt to shifting priorities.

· Detail oriented and strong problem-solving capabilities.

· Ability to work proactively and collaboratively with entire staff

· Ability to adjust work schedule to meet deadlines and work independently

· Accountability, adaptability, assertiveness, dependability, initiative, and responsiveness are essential.

· Desire and demonstrated ability to continuously learn (new technologies, client business issues, other job functions, etc.)

· Discretion and good sense in dealing with clients and willingness to see a problem through to its resolution.

Company Description

Sister company of Pro4ia Inc. (http://www.pro4ia.com/)