SUMMARY
Provide excellent and accurate customer service to customers at all times under the direction of the Front End Manager. Responsible for accurately scanning and processing sales through the Point-of-Sale system for all customers and Co-op members. Ensure the highest level of service possible for all Oshkosh Food Co-op owners, customers, and the general public.
RESPONSIBILITIES
Customer Service
- Provide prompt, friendly and courteous customer service at all times.Answer and route phone calls, take and route messages as needed.
- Inform customers of pertinent store information and answer customer questions, requests, and feedback. Take steps to ensure the needs of customers are met in a timely fashion.
- Offer samples, suggestions, and product information to customers.
- Maintain familiarity with all areas of the store to best assist customers, as well as monthly specials and promotions.
- Become familiar with Co-op values, policies and procedures in order to answer customer questions.
Cashiering
- Accurately enter prices and product categories at the register. Inform appropriate departments of pricing and PLU errors as soon as possible.
- Process cash and debit/credit card transactions, special orders, in-store charges, membership sign-ups and renewals, etc.Bag purchases as necessary.Stay attentive to lines forming at the register and page help as necessary.
- Open and close out registers/shifts following established procedures.Maintain accurate paperwork throughout the shift, and reconcile drawer as necessary.
- Ensure that department areas (registers, counters, eating areas) are in clean, orderly condition.
- Maintain department equipment in working order and follow established procedures for reporting issues.
- Use any time not spent in customer transactions productively for the store - stocking, fronting, or cleaning, etc.
Other
- Assist customers in all departments, in prompt friendly courteous manner, referring them to other staff when necessary.
- Take initiative to increase your own product knowledge in all departments.
- Orient and be helpful to new employees; set a positive example for co-workers.
- Participate in periodic department meetings and inventory counts; support special co-op events.
- May be required to cross train and assist other areas in the store when needed.
- Accept other duties as assigned by supervisor.
The Oshkosh Food Cooperative is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, creed, religion, orientation, gender, marital status, disability, or any other characteristics protected by law.
Requirements
- Experience working in a retail store environment serving the public; interest in whole, natural, and/or organic foods is a plus.
- Ability to operate cash registers, adding machines, and credit/debit machines; proficient knowledge of office equipment, computers, and software.
- Demonstrated ability to handle multiple demands and work under pressure in a fast-paced environment; organized and able to consistently follow through on commitments.
- Communication skills--clear directions, good listener, able to project friendly, outgoing personality.
- Manual dexterity with hazardous equipment.
- Ability to stand for long periods; able to lift 50+ pounds with assistance.
- Regular, predictable attendance.
- Must work a minimum of 10 hours/week, preferably more.
- Open availability including nights and weekends.
- Willingness and ability to learn and grow to meet the changing requirements of the job.
Benefits
We offer a competitive compensation and benefits package.