Support Engineer
Reston, VA · On-site
Support Engineer Content Guru is a leading global provider of enterprise cloud Customer Experience ... Support software upgrades and release packages * Contribute to internal tooling and automation ...
Support Engineer
Reston, VA · On-site
Support Engineer Content Guru is a leading global provider of enterprise cloud Customer Experience ... Support software upgrades and release packages * Contribute to internal tooling and automation ...
Support Engineer
Reston, VA · On-site
Support Engineer Content Guru is a leading global provider of enterprise cloud Customer Experience ... Support software upgrades and release packages * Contribute to internal tooling and automation ...
Quick apply
Support Engineer
Reston, VA · On-site
Support Engineer Content Guru is a leading global provider of enterprise cloud Customer Experience ... Support software upgrades and release packages * Contribute to internal tooling and automation ...
Support Engineer
Reston, VA · On-site
Support Engineer Content Guru is a leading global provider of enterprise cloud Customer Experience ... Support software upgrades and release packages * Contribute to internal tooling and automation ...
Support Engineer
Reston, VA · On-site
Support Engineer Content Guru is a leading global provider of enterprise cloud Customer Experience ... Support software upgrades and release packages * Contribute to internal tooling and automation ...
Deskside Support Engineer
Washington, DC · On-site
Skills should include hardware and software diagnostics, mobile device deployment, recovery and ... Deskside support Engineer with a minimum of 7 years of experience providing desk side support ...
Deskside Support Engineer
Washington, DC · On-site
Skills should include hardware and software diagnostics, mobile device deployment, recovery and ... Deskside support Engineer with a minimum of 7 years of experience providing desk side support ...
Support Engineer
Reston, VA · On-site
They are seeking a technically capable and customer-focused Support Engineer to join their support ... • Support software upgrades and release packages • Contribute to internal tooling and ...
Support Engineer
Reston, VA · On-site
They are seeking a technically capable and customer-focused Support Engineer to join their support ... • Support software upgrades and release packages • Contribute to internal tooling and ...
... software licenses. * Participate in on-call weekend rotation for critical global support. * Develop deep product knowledge to serve as a subject matter expert for customer inquiries. * Provide ...
... software licenses. * Participate in on-call weekend rotation for critical global support. * Develop deep product knowledge to serve as a subject matter expert for customer inquiries. * Provide ...
Product Support Engineer
Fairfax, VA · On-site
... software licenses. * Participate in on-call weekend rotation for critical global support. * Develop deep product knowledge to serve as a subject matter expert for customer inquiries. * Provide ...
Product Support Engineer
Fairfax, VA · On-site
... software licenses. * Participate in on-call weekend rotation for critical global support. * Develop deep product knowledge to serve as a subject matter expert for customer inquiries. * Provide ...
Product Support Engineer
Fairfax, VA · On-site
... software licenses. * Participate in on-call weekend rotation for critical global support. * Develop deep product knowledge to serve as a subject matter expert for customer inquiries. * Provide ...
Quick apply
Product Support Engineer
Fairfax, VA · On-site
... software licenses. * Participate in on-call weekend rotation for critical global support. * Develop deep product knowledge to serve as a subject matter expert for customer inquiries. * Provide ...
Solution Support Engineer
Fairfax, VA · On-site
Medical
Dental
Vision
Life
Retirement
PTO
Solution Support Engineers are responsible for demo environment readiness, data setup, technical problem solving, and structured software defect documentation and reporting. This role requires strong ...
Solution Support Engineer
Fairfax, VA · On-site
Medical
Dental
Vision
Life
Retirement
PTO
Solution Support Engineers are responsible for demo environment readiness, data setup, technical problem solving, and structured software defect documentation and reporting. This role requires strong ...
ITS Support Engineer I
Herndon, VA · On-site
Medical
Dental
Vision
Retirement
PTO
Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers ... software issues implementing successful solutions. Our Engineers guide and empower technical and ...
ITS Support Engineer I
Herndon, VA · On-site
Medical
Dental
Vision
Retirement
PTO
Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers ... software issues implementing successful solutions. Our Engineers guide and empower technical and ...
ITS Support Engineer I
Medical
Dental
Vision
Retirement
PTO
Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers ... software issues implementing successful solutions. Our Engineers guide and empower technical and ...
ITS Support Engineer I
Medical
Dental
Vision
Retirement
PTO
Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers ... software issues implementing successful solutions. Our Engineers guide and empower technical and ...
ITS Support Engineer I
Herndon, VA · On-site
Medical
Dental
Vision
Life
Retirement
PTO
Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers ... software issues implementing successful solutions. Our Engineers guide and empower technical and ...
ITS Support Engineer I
Herndon, VA · On-site
Medical
Dental
Vision
Life
Retirement
PTO
Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers ... software issues implementing successful solutions. Our Engineers guide and empower technical and ...
ITS Support Engineer I
Medical
Dental
Vision
Retirement
PTO
Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers ... software issues implementing successful solutions. Our Engineers guide and empower technical and ...
ITS Support Engineer I
Medical
Dental
Vision
Retirement
PTO
Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers ... software issues implementing successful solutions. Our Engineers guide and empower technical and ...
ITS Support Engineer I
Herndon, VA · On-site
Medical
Dental
Vision
Retirement
PTO
Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers ... software issues implementing successful solutions. Our Engineers guide and empower technical and ...
ITS Support Engineer I
Herndon, VA · On-site
Medical
Dental
Vision
Retirement
PTO
Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers ... software issues implementing successful solutions. Our Engineers guide and empower technical and ...
ITS Support Engineer I
Herndon, VA · On-site
Medical
Dental
Vision
Life
Retirement
PTO
Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers ... software issues implementing successful solutions. Our Engineers guide and empower technical and ...
ITS Support Engineer I
Herndon, VA · On-site
Medical
Dental
Vision
Life
Retirement
PTO
Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers ... software issues implementing successful solutions. Our Engineers guide and empower technical and ...
Support Engineer I
Springfield, VA · On-site
$75K - $82K/yr
PTO
As a Support Engineer, you will play a critical role in delivering top-notch technical support ... Experience troubleshooting basic hardware & software issues * Experience utilizing ticketing ...
Quick apply
Support Engineer I
Springfield, VA · On-site
$75K - $82K/yr
PTO
As a Support Engineer, you will play a critical role in delivering top-notch technical support ... Experience troubleshooting basic hardware & software issues * Experience utilizing ticketing ...
Support Engineer I
Springfield, VA · On-site
$75K - $82K/yr
PTO
As a Support Engineer, you will play a critical role in delivering top-notch technical support ... Experience troubleshooting basic hardware & software issues * Experience utilizing ticketing ...
Support Engineer I
Springfield, VA · On-site
$75K - $82K/yr
PTO
As a Support Engineer, you will play a critical role in delivering top-notch technical support ... Experience troubleshooting basic hardware & software issues * Experience utilizing ticketing ...
SAP NS2 SAC Support Engineer
Herndon, VA · On-site
NS2 COMPANY DESCRIPTION SAP is the global market leader for business software and related services ... Participate in weekend support and 24x7 support activities as required. * Develop deep product ...
SAP NS2 SAC Support Engineer
Herndon, VA · On-site
NS2 COMPANY DESCRIPTION SAP is the global market leader for business software and related services ... Participate in weekend support and 24x7 support activities as required. * Develop deep product ...
SAP NS2 SAC Support Engineer
Herndon, VA · On-site
NS2 COMPANY DESCRIPTION SAP is the global market leader for business software and related services ... Participate in weekend support and 24x7 support activities as required. * Develop deep product ...
SAP NS2 SAC Support Engineer
Herndon, VA · On-site
NS2 COMPANY DESCRIPTION SAP is the global market leader for business software and related services ... Participate in weekend support and 24x7 support activities as required. * Develop deep product ...
Be Seen First
Application Support Engineer
Reston, VA · On-site
$65K - $85K/yr
Medical
Dental
Vision
Life
Retirement
PTO
The Application Support Engineer is responsible for delivering high-quality software application support to customers and partners, ensuring adherence to established service standards for quality ...
Quick apply
Be Seen First
Application Support Engineer
Reston, VA · On-site
$65K - $85K/yr
Medical
Dental
Vision
Life
Retirement
PTO
The Application Support Engineer is responsible for delivering high-quality software application support to customers and partners, ensuring adherence to established service standards for quality ...
Weekend Software Support Engineer information
See Ashburn, VA salary details
$40.4K - $52.2K
17% of jobs
$55.7K is the 25th percentile. Wages below this are outliers.
$52.2K - $64K
28% of jobs
The median wage is $72.4K / yr.
$64K - $75.8K
7% of jobs
$75.8K - $87.6K
7% of jobs
$87.6K - $99.4K
4% of jobs
$99.4K - $111.2K
7% of jobs
$119.1K is the 75th percentile. Wages above this are outliers.
$111.2K - $123K
6% of jobs
$123K - $134.8K
6% of jobs
$134.8K - $146.7K
5% of jobs
$146.7K - $158.5K
6% of jobs
$158.5K - $170.3K
5% of jobs
$40.4K
$92.7K
$170.3K
How much do weekend software support engineer jobs pay per year?
As of Aug 19, 2026, the average yearly pay for weekend software support engineer in Ashburn, VA is $92,712.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,300.00 and $127,800.00 per year, depending on experience, location, and employer.
What does a weekend software support engineer do?
A Weekend Software Support Engineer provides technical assistance to customers or internal teams during weekends, often outside regular business hours. Their main responsibilities include troubleshooting software issues, resolving customer queries, and ensuring software systems run smoothly. They may use remote tools to diagnose problems, escalate complex issues to development teams, and document solutions. This role is essential for companies that offer round-the-clock or weekend support, ensuring customers receive timely help at all times.
What are the key skills and qualifications needed to thrive as a weekend software support engineer?
To thrive as a Weekend Software Support Engineer, you need a solid understanding of software troubleshooting, technical problem-solving, and relevant computer science fundamentals, often supported by a degree or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and databases, as well as knowledge of relevant programming or scripting languages, is typically required. Excellent communication, patience, and the ability to manage stress make someone stand out in this position. These skills and qualities are crucial for resolving client issues efficiently and ensuring reliable support coverage during off-hours.
What are some common challenges faced by weekend software support engineers, and how can they be effectively managed?
Weekend Software Support Engineers often encounter challenges such as handling urgent technical issues with limited access to weekday resources or specialized team members. To manage these situations effectively, strong problem-solving skills and resourcefulness are essential, along with thorough documentation and clear communication with both customers and on-call colleagues. Proactively familiarizing yourself with common support scenarios and escalation procedures can also help ensure smooth operations during off-peak hours. Collaboration tools and well-maintained knowledge bases are invaluable for resolving issues efficiently when immediate assistance may not be available.
What are the most commonly searched types of Software Support Engineer jobs in Ashburn, VA?
The most popular types of Software Support Engineer jobs in Ashburn, VA are:
What are popular job titles related to Weekend Software Support Engineer jobs in Ashburn, VA?
For Weekend Software Support Engineer jobs in Ashburn, VA, the most frequently searched job titles are:
What job categories do people searching Weekend Software Support Engineer jobs in Ashburn, VA look for?
The top searched job categories for Weekend Software Support Engineer jobs in Ashburn, VA are:
Full-time
Re-posted 17 days ago
Job description
Support Engineer
Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and we are at the forefront of the Generative AI evolution.
We're looking for a technically capable and customer-focused Support Engineer to join our growing support team. If you enjoy solving complex problems, working directly with customers, and delivering reliable, high-quality service, we'd love to hear from you.
What we are looking for...
We're seeking a proactive and motivated Support Engineer with strong technical and communication skills. You'll take ownership of customer incidents and service requests from initial report through to resolution, ensuring high service standards and excellent customer satisfaction.
You'll work as part of an international support team, providing technical assistance via phone, email, and web portals, and contributing to the ongoing improvement of our platform and services. The role operates on a shift rota basis to support our customers' needs.
Location...
This role is based in our Reston, Virginia head office. Some occasional travel to customer sites may be required.
Key responsibilities of the role...
Technical Support & Incident Management
Customer Service & Communication
Continuous Improvement & Documentation
Customer Consultancy & Service Reviews
About you...
Desirable:
About the Company...
Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. With modern, vibrant offices in the UK, Germany, Japan, the Netherlands, Portugal, and the US, our award-winning cloud technology powers mission-critical services for some of the world's biggest organisations.
Our goal is to enhance the way the world communicates, enabling seamless interactions across voice, video, chat, email, and more.
We are an equal opportunities employer and consider all qualified applicants regardless of race, gender, religion, orientation, disability, or any other protected characteristic. We are committed to creating an inclusive workplace where individuals can thrive and grow.
Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and we are at the forefront of the Generative AI evolution.
We're looking for a technically capable and customer-focused Support Engineer to join our growing support team. If you enjoy solving complex problems, working directly with customers, and delivering reliable, high-quality service, we'd love to hear from you.
What we are looking for...
We're seeking a proactive and motivated Support Engineer with strong technical and communication skills. You'll take ownership of customer incidents and service requests from initial report through to resolution, ensuring high service standards and excellent customer satisfaction.
You'll work as part of an international support team, providing technical assistance via phone, email, and web portals, and contributing to the ongoing improvement of our platform and services. The role operates on a shift rota basis to support our customers' needs.
Location...
This role is based in our Reston, Virginia head office. Some occasional travel to customer sites may be required.
Key responsibilities of the role...
Technical Support & Incident Management
- Diagnose, troubleshoot, and resolve technical issues across our platform
- Follow established troubleshooting, testing, and quality assurance processes
- Take full ownership of incidents from report to resolution
- Log, manage, and update support tickets in line with SLAs
- Liaise with internal teams and external suppliers to resolve faults
- Escalate complex issues where appropriate, while retaining ownership
- Identify trends and recurring technical issues and report them to management
Customer Service & Communication
- Act as the first point of contact for customer enquiries
- Respond promptly and professionally via phone, email, and portals
- Provide clear, concise, and jargon-free communication
- Keep customers informed of progress and expected resolution times
- Build strong, trusted relationships with customers
- Maintain a calm and professional approach at all times
Continuous Improvement & Documentation
- Maintain accurate, clear, and accessible system records
- Ensure documentation is up to date and easy to understand
- Proactively suggest and support process improvements
- Continuously develop knowledge of our platform and customer solutions
- Support software upgrades and release packages
- Contribute to internal tooling and automation where appropriate
Customer Consultancy & Service Reviews
- Support customer service reviews when required
- Provide technical consultancy for key services
- Act as an escalation point for customers, partners, and suppliers when needed
About you...
- Bachelor's degree in a STEM or Computer Science-related subject, or equivalent experience
- Strong technical problem-solving skills
- Excellent written and verbal communication skills
- Ability to remain professional under pressure
- Strong attention to detail
- Ability to manage multiple tasks without compromising service levels
- Proactive and self-motivated approach
- Commitment to delivering high standards of customer satisfaction
- Willingness and flexibility to work on a shift rota, including occasional out-of-hours support
Desirable:
- Experience in a customer-facing technical role
- Second- or third-line support experience
- Network troubleshooting experience
- Knowledge of Linux, Microsoft, or networking technologies
- Experience with software development languages
- Additional language skills (e.g. French, German, Spanish, Japanese)
About the Company...
Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. With modern, vibrant offices in the UK, Germany, Japan, the Netherlands, Portugal, and the US, our award-winning cloud technology powers mission-critical services for some of the world's biggest organisations.
Our goal is to enhance the way the world communicates, enabling seamless interactions across voice, video, chat, email, and more.
We are an equal opportunities employer and consider all qualified applicants regardless of race, gender, religion, orientation, disability, or any other protected characteristic. We are committed to creating an inclusive workplace where individuals can thrive and grow.