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Weekend Shopify Chat Support Jobs in Chicago, IL

TOGA Technology

Be Seen First

Senior Contact Center Analyst

Naperville, IL · On-site

$20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... weekends, or holidays. The Senior Contact Center Analyst provides advanced technical support to enterprise clients through phone, ticket, and chat channels. This position troubleshoots technical ...

TOGA Technology

Be Seen First

Senior Contact Center Analyst

Naperville, IL · On-site

$20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... weekends, or holidays. The Senior Contact Center Analyst provides advanced technical support to enterprise clients through phone, ticket, and chat channels. This position troubleshoots technical ...

Ashley Global Retail, LLC

Customer Care Agent

Romeoville, IL · On-site

$16.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels ... weekend shift * $1.00 for bilingual associates. Benefits: When you join our family, you are ...

Leap

General Manager: LEAP (Menswear)

Chicago, IL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Proficiency with Shopify, CRM (Endear), Slack, and Google Workspace. * Flexible availability ... weekends, holidays, and occasional travel. * Ability to actively lead on the sales floor, including ...

Leap

General Manager: LEAP (Menswear)

Chicago, IL · On-site

$70K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Proficiency with Shopify, CRM (Endear), Slack, and Google Workspace. * Flexible availability ... weekends, holidays, and occasional travel. * Ability to actively lead on the sales floor, including ...

Doen

Sales Supervisor - Chicago

Wilmette, IL · On-site

$28/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Our mission is to create lasting, beautiful collections while supporting individuals in all aspects ... Luxury retail preferred • Technological competency; experience with NetSuite, Shopify and Gladly ...

Diamond Foundry

Showroom Manager - Chicago

Chicago, IL · On-site

$75K - $95K/yr

Shopify POS, CRM, GSuite, appointment scheduling, video conferencing * Self-motivated, organized ... Weekend availability required VRAI provides eligible employees with an opportunity to enroll in a ...

Diamond Foundry

Showroom Manager - Chicago

Chicago, IL · On-site

$75K - $95K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Shopify POS, CRM, GSuite, appointment scheduling, video conferencing * Self-motivated, organized ... Weekend availability required $75,000 - $95,000 a year VRAI provides eligible employees with an ...

Diamond Foundry

Showroom Manager - Chicago

Chicago, IL · On-site

$75K - $95K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Shopify POS, CRM, GSuite, appointment scheduling, video conferencing * Self-motivated, organized ... Weekend availability required $75,000 - $95,000 a year VRAI provides eligible employees with an ...

Brilliant Earth

Sales Associate, Jewelry

Chicago, IL

$20 - $22/hr

Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ... We aim to support our growing families. Employees can utilize our paid parental leave to bond and ...

Brilliant Earth

Sales Associate, Jewelry

Chicago, IL

$20 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... live-chat! These team members assist our customers in finding their best jewelry match from our ... The ideal candidate will be able to work a full-time schedule that includes weekend days. This role ...

Brilliant Earth

Sales Associate, Jewelry

Chicago, IL · On-site

$20 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual ... We aim to support our growing families. Employees can utilize our paid parental leave to bond and ...

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All JobsShopify Chat Support JobsWeekend Shopify Chat Support JobsWeekend Shopify Chat Support Jobs in Chicago, IL

Weekend Shopify Chat Support information

See Chicago, IL salary details

$12

$25

$43

How much do weekend shopify chat support jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for weekend shopify chat support in Chicago, IL is $25.78, according to ZipRecruiter salary data. Most workers in this role earn between $19.81 and $29.23 per hour, depending on experience, location, and employer.

What is a weekend Shopify chat support?

Weekend Shopify Chat Support roles involve assisting Shopify users, such as store owners and customers, through live chat during the weekends. Responsibilities typically include answering questions about Shopify’s platform, troubleshooting issues, providing guidance on store setup, and resolving technical problems. These roles require strong communication skills, familiarity with Shopify’s features, and the ability to work efficiently during high-traffic periods. Weekend support staff play a crucial part in ensuring continuous customer service when regular weekday teams are unavailable.

What are the key skills and qualifications needed to thrive as a weekend Shopify chat support?

To thrive as a Weekend Shopify Chat Support, you need strong customer service skills, proficiency in written communication, and familiarity with e-commerce platforms like Shopify. Experience with live chat support tools, help desk software, and basic troubleshooting of Shopify features is typically required. Patience, problem-solving ability, and a customer-centric attitude help you excel in resolving user queries efficiently. These skills ensure prompt, accurate, and friendly support, leading to higher customer satisfaction and retention for the business.

What are some common challenges faced by weekend Shopify chat support representatives, and how can they be managed?

Weekend Shopify Chat Support representatives often encounter high volumes of customer inquiries, especially during promotional periods or sales events. They must effectively manage multiple chat conversations simultaneously while maintaining a high standard of customer service. Time management, clear written communication, and familiarity with Shopify's platform tools are essential for handling these challenges. Collaborating with team members through internal chat channels and utilizing knowledge bases can also help resolve complex issues efficiently.

What is the difference between Weekend Shopify Chat Support vs Weekend Customer Service Representative?

AspectWeekend Shopify Chat SupportWeekend Customer Service Representative
CredentialsBasic customer service skills, familiarity with Shopify platformCustomer service skills, sometimes specific industry knowledge
Work EnvironmentOnline chat support, e-commerce focusCall centers, retail stores, or online
Industry UsagePrimarily in e-commerce and online retailVarious sectors including retail, telecom, and services
Search & Comparison IntentFocus on e-commerce support rolesGeneral customer service roles across industries

Weekend Shopify Chat Support specializes in assisting online shoppers via chat on Shopify stores, requiring familiarity with e-commerce platforms. In contrast, Weekend Customer Service Representatives handle a broader range of customer inquiries across various industries, often via phone or email. Both roles involve customer interaction but differ in platform, industry focus, and specific skills required.

What are the most commonly searched types of Shopify Chat Support jobs in Chicago, IL?

The most popular types of Shopify Chat Support jobs in Chicago, IL are:

Weekend Shopify Chat Support jobs near you

Customer Care Agent

The Dufresne Spencer Group, LLC

Romeoville, IL • On-site

$16.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Job description

For over 75 years, Ashley Furniture has been the largest home furnishings manufacturer, transforming homes worldwide. With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide.
Purpose at Ashley
Our Local Customer Care Agent is the operational backbone of our delivery ecosystem, supporting delivery recovery and customer communication across our Fulfillment Centers. These agents manage a demanding multi-channel workload that includes serving as the primary point of contact for all "hot" deliveries-any delivery that was not landed 100% and requires customer recovery. The team also manages our VIP process, which includes inspecting products and sending photos to customers to help manage expectations. Additionally, Customer Care Agents handle sending time frame communication, managing complex cases, communicating with customers regarding delivery complications at load out, supporting retail store teams, and maintaining proactive customer communication throughout the delivery and recovery journey.
What You'll Do
Delivery Recovery & Issue Resolution
  • Handle hot delivery recoveries by identifying and addressing immediate challenges on the delivery route.
  • Monitor active recoveries in real-time to ensure timely resolution of delivery delays or product issues.
  • Resolve delivery issues before customer escalation by proactively identifying potential problems and implementing solutions.
  • Coordinate with Regional Fulfillment Centers (RFCs) to arrange same-day and next-day recovery deliveries.
  • Track recovery requests accurately across various RFC-specific systems and databases.
  • Notify customers promptly of any delivery issues or delays discovered during the load-out or routing process.
  1. VIP & Escalation Support
  • Provide elevated, white-glove service for VIP customers and complex, high-priority orders.
  • Handle escalated delivery issues with empathy, professionalism, and a focus on immediate resolution.
  • Coordinate closely with Store Operations and RFC personnel to align on solutions for escalated cases.
  • Process recovery requests strictly within established response time windows to minimize customer wait times.
  • Navigate multiple systems simultaneously, including Package AI, Storis, and Salesforce, to track orders and document resolutions.
  • Document VIP processes accurately while maintaining strict adherence to Standard Operating Procedures (SOPs).
  1. Cross-Functional Operations & Multi-Channel Support
  • Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels.
  • Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges.
  • Execute escalation management protocols effectively when issues exceed standard resolution parameters.
  • Maintain a proactive service model focused on issue prevention rather than just reaction.
  • Apply comprehensive knowledge of company return policies, exchange processes, and warranty claims to assist customers.
  • Demonstrate a strong understanding of delivery logistics, routing, and recovery operations.
  1. Store & Customer Partnership
  • Serve as the critical link between retail stores and customers, ensuring unresolved issues are addressed with expert attention.
  • Restore customer confidence and provide world-class experiences, especially in situations where service gaps have occurred.
  • Own every customer issue from start to finish, demonstrating an unwavering commitment to exceptional service and follow-through.
  • Complete any additional tasks or special projects assigned by management to support operational goals.
  • Complete any additional tasks assigned by management.

What You Bring
  • Legally authorized to work in the US
  • At least 18 years old
  • 1-2 years' experience in fast-paced environments, bilingual preferred
  • Excellent phone etiquette, while expressing patience and professionalism with a customer-focused mindset
  • Strong problem-solving skills, attention to detail while working in a fast-paced environment
  • Experience with chat, phone and email support; including proficient in computer systems and programs such as Microsoft office and CRM systems
  • Maintain reliable attendance
  • Thrive in a team environment

What's In It for You
When you join us, you are eligible to participate in our comprehensive benefits programs, which include:
  • Extended health, dental benefits, and vision insurance
  • Employee Discount from 10% - 30%
  • Life/Disability Insurance
  • Flex Spending Account
  • 401K
  • Paid Time Off

Compensation:
  • Hourly base pay is $16.50- $16.50.

In addition to the base hourly rate, hourly shift differential pay is:
  • $0.40 for working a 10 a.m. - 7 p.m. shift
  • $1.00 for working a weekend shift
  • $1.00 for bilingual associates.

Benefits: When you join our family, you are eligible to participate in our comprehensive benefits programs which include Health, Dental, Vision, Life/Disability, Flexible Spending Accounts and 401(k) to eligible Team Members. Depending on your hire date and any specific requirements of your work location, you may be eligible for up to 80 hours of PTO during the first calendar year of your employment, which includes paid sick leave in accordance with applicable legal requirements.
Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual's skills, qualifications, merit, and business needs.
To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page: Corporate Social Responsibility

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