Fresno, CA · On-site
$15 - $19.50/hr
Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support ... Willingness to work flexible hours, including evenings, weekends, and holidays if required. * Team ...
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Fresno, CA · On-site
$15 - $19.50/hr
Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support ... Willingness to work flexible hours, including evenings, weekends, and holidays if required. * Team ...
Pasadena, CA · On-site
$19 - $22/hr
Pasadena, CA 91107 | Weekend availability required This position IS NOT Remote. You must be able to ... You'll support families with scheduling, account updates, program information, and customer ...
Pasadena, CA · On-site
$19 - $22/hr
Pasadena, CA 91107 | Weekend availability required This position IS NOT Remote. You must be able to ... You'll support families with scheduling, account updates, program information, and customer ...
Pasadena, CA · On-site
$19 - $22/hr
Pasadena, CA 91107 | Weekend availability required This position IS NOT Remote. You must be able to ... You'll support families with scheduling, account updates, program information, and customer ...
Pasadena, CA · On-site
$19 - $22/hr
Pasadena, CA 91107 | Weekend availability required This position IS NOT Remote. You must be able to ... You'll support families with scheduling, account updates, program information, and customer ...
Brea, CA · On-site
$16.50 - $22.50/hr
Customer Support: Resolve customer inquiries via live chat, email, and phone regarding product ... Proficiency with E-commerce platforms (like Bigcommerce, Shopify, Amazon & Ebay) and CRM software ...
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Brea, CA · On-site
$16.50 - $22.50/hr
Customer Support: Resolve customer inquiries via live chat, email, and phone regarding product ... Proficiency with E-commerce platforms (like Bigcommerce, Shopify, Amazon & Ebay) and CRM software ...
Be Seen First
Corona, CA · On-site
$22 - $23/hr
Accurately process incoming orders from multiple e-commerce platforms such as Amazon, Shopify ... chat and email platforms. * Thoroughly learn company products and utilize company websites and ...
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Be Seen First
Corona, CA · On-site
$22 - $23/hr
Accurately process incoming orders from multiple e-commerce platforms such as Amazon, Shopify ... chat and email platforms. * Thoroughly learn company products and utilize company websites and ...
Be Seen First
Corona, CA · On-site
$22 - $23/hr
Accurately process incoming orders from multiple e-commerce platforms such as Amazon, Shopify ... chat and email platforms. * Thoroughly learn company products and utilize company websites and ...
Quick apply
Be Seen First
Corona, CA · On-site
$22 - $23/hr
Accurately process incoming orders from multiple e-commerce platforms such as Amazon, Shopify ... chat and email platforms. * Thoroughly learn company products and utilize company websites and ...
Santa Ana, CA · On-site
$20 - $22/hr
We are seeking a customer-oriented professional with a deep understanding of e-commerce support and ... Process and track orders within Shopify , handling tracking inquiries, order modifications, holds ...
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Santa Ana, CA · On-site
$20 - $22/hr
We are seeking a customer-oriented professional with a deep understanding of e-commerce support and ... Process and track orders within Shopify , handling tracking inquiries, order modifications, holds ...
$20.25 - $27.75/hr
... chat support, or email support. ESSENTIAL DUTIES AND RESPONSIBILITIES 1.Provides first contact ... Incumbents may be required to work evening, weekend and holiday shifts. * Must be able to work in a ...
$20.25 - $27.75/hr
... chat support, or email support. ESSENTIAL DUTIES AND RESPONSIBILITIES 1.Provides first contact ... Incumbents may be required to work evening, weekend and holiday shifts. * Must be able to work in a ...
Highland, CA · On-site
$20.25 - $27.75/hr
... live chat support, or email support. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Provides first ... Incumbents may be required to work evening, weekend and holiday shifts. * Must be able to work in a ...
Highland, CA · On-site
$20.25 - $27.75/hr
... live chat support, or email support. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Provides first ... Incumbents may be required to work evening, weekend and holiday shifts. * Must be able to work in a ...
Highland, CA · On-site
$20.25 - $27.75/hr
... live chat support, or email support. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Provides first ... Incumbents may be required to work evening, weekend and holiday shifts. * Must be able to work in a ...
Highland, CA · On-site
$20.25 - $27.75/hr
... live chat support, or email support. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Provides first ... Incumbents may be required to work evening, weekend and holiday shifts. * Must be able to work in a ...
San Francisco, CA · On-site
$176K - $242K/yr
Stage 5: Founders Chat As an AI company, we're a huge believer in the value of AI tools. That being ... We offer visa support for eligible candidates, making relocating for the job smoother and more ...
San Francisco, CA · On-site
$176K - $242K/yr
Stage 5: Founders Chat As an AI company, we're a huge believer in the value of AI tools. That being ... We offer visa support for eligible candidates, making relocating for the job smoother and more ...
Anaheim, CA · On-site
$22 - $26/hr
Hands-on experience supporting customers via email, phone, or live chat * Strong understanding of ecommerce systems: Shopify Plus, Gorgias, Loop Returns, CMS workflows, and warehouse systems
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Anaheim, CA · On-site
$22 - $26/hr
Hands-on experience supporting customers via email, phone, or live chat * Strong understanding of ecommerce systems: Shopify Plus, Gorgias, Loop Returns, CMS workflows, and warehouse systems
$17 - $19.50/hr
... and chat. Responsibilities also include, but are not limited to, processing customer returns ... Documents every customer service interaction in Shopify and Zendesk as appropriate for the ...
$17 - $19.50/hr
... and chat. Responsibilities also include, but are not limited to, processing customer returns ... Documents every customer service interaction in Shopify and Zendesk as appropriate for the ...
Santa Fe Springs, CA · On-site
$17 - $19.50/hr
... and chat. Responsibilities also include, but are not limited to, processing customer returns ... Documents every customer service interaction in Shopify and Zendesk as appropriate for the ...
Santa Fe Springs, CA · On-site
$17 - $19.50/hr
... and chat. Responsibilities also include, but are not limited to, processing customer returns ... Documents every customer service interaction in Shopify and Zendesk as appropriate for the ...
Fountain Valley, CA · On-site
$27/hr
... support to web, store, and trade clients via phone, email, and live chat. * Manage customer ... Proficiency with NetSuite, Hiver, and Shopify (or similar systems). * Excellent attention to detail ...
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Fountain Valley, CA · On-site
$27/hr
... support to web, store, and trade clients via phone, email, and live chat. * Manage customer ... Proficiency with NetSuite, Hiver, and Shopify (or similar systems). * Excellent attention to detail ...
Redding, CA · Remote
$16.90 - $20/hr
Shifts are scheduled between 8:00 a.m. and 4:30 p.m., with afternoon and weekend availability ... Respond promptly to customer inquiries by email, chat, and phone * Maintain a thorough knowledge of ...
Redding, CA · Remote
$16.90 - $20/hr
Shifts are scheduled between 8:00 a.m. and 4:30 p.m., with afternoon and weekend availability ... Respond promptly to customer inquiries by email, chat, and phone * Maintain a thorough knowledge of ...
San Francisco, CA · On-site
$223K - $307K/yr
About Us Weekend is the leading developer of voice AI games for smart TVs. Our games attract ... You will identify impactful opportunities, rapidly ship new features, and your products to support ...
San Francisco, CA · On-site
$223K - $307K/yr
About Us Weekend is the leading developer of voice AI games for smart TVs. Our games attract ... You will identify impactful opportunities, rapidly ship new features, and your products to support ...
Carlsbad, CA · On-site
$19 - $23/hr
Support the onboarding and training of new team members across various tiers (1, 2, and 3). * ... Bonus points for experience with Kustomer, Shopify, FullCircle, or Warehouse Operating Systems.
Carlsbad, CA · On-site
$19 - $23/hr
Support the onboarding and training of new team members across various tiers (1, 2, and 3). * ... Bonus points for experience with Kustomer, Shopify, FullCircle, or Warehouse Operating Systems.
Carlsbad, CA · On-site
$19 - $23/hr
Support the onboarding and training of new team members across various tiers (1, 2, and 3). * ... Bonus points for experience with Kustomer, Shopify, FullCircle, or Warehouse Operating Systems.
Carlsbad, CA · On-site
$19 - $23/hr
Support the onboarding and training of new team members across various tiers (1, 2, and 3). * ... Bonus points for experience with Kustomer, Shopify, FullCircle, or Warehouse Operating Systems.
Support the onboarding and training of new team members across various tiers (1, 2, and 3). * ... Bonus points for experience with Kustomer, Shopify, FullCircle, or Warehouse Operating Systems.
Quick apply
Support the onboarding and training of new team members across various tiers (1, 2, and 3). * ... Bonus points for experience with Kustomer, Shopify, FullCircle, or Warehouse Operating Systems.
| Aspect | Weekend Shopify Chat Support | Weekend Customer Service Representative |
|---|---|---|
| Credentials | Basic customer service skills, familiarity with Shopify platform | Customer service skills, sometimes specific industry knowledge |
| Work Environment | Online chat support, e-commerce focus | Call centers, retail stores, or online |
| Industry Usage | Primarily in e-commerce and online retail | Various sectors including retail, telecom, and services |
| Search & Comparison Intent | Focus on e-commerce support roles | General customer service roles across industries |
Weekend Shopify Chat Support specializes in assisting online shoppers via chat on Shopify stores, requiring familiarity with e-commerce platforms. In contrast, Weekend Customer Service Representatives handle a broader range of customer inquiries across various industries, often via phone or email. Both roles involve customer interaction but differ in platform, industry focus, and specific skills required.
$15 - $19.50/hr
Full-time
Posted 28 days ago
Job Description
Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance.
Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.
Maintain a high level of professionalism and customer service etiquette in all interactions.
Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.
Meet or exceed performance targets, including response time, customer satisfaction scores, and chat volume goals.
Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
Collaborate with team members and other departments to ensure consistent and effective customer support.
Chat Agent Requirements and Qualifications
High school diploma or equivalent; college degree preferred.
Excellent written communication skills with a strong command of grammar and spelling.
Previous customer service or chat support experience is a plus but not required.
Strong problem-solving skills and the ability to think quickly and logically.
Proficiency in using computers and familiarity with chat and messaging platforms.
Ability to multitask effectively and handle multiple chat conversations simultaneously.
Empathy, patience, and a customer-focused attitude.
Willingness to work flexible hours, including evenings, weekends, and holidays if required.
Team player with strong interpersonal skills.
Ability to adapt to changing processes and technologies.
