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Weekend Service Desk Jobs in Addison, IL (NOW HIRING)

GCM Grosvenor

IT Service Desk Manager

Chicago, IL · On-site

SUMMARY The IT Service Desk Manager is responsible for leading a geographically distributed service desk team- spanning Chicago, New York, and offshore team members - and ensuring the firm's end ...

GCM Grosvenor

IT Service Desk Manager

Chicago, IL · On-site

SUMMARY The IT Service Desk Manager is responsible for leading a geographically distributed service desk team- spanning Chicago, New York, and offshore team members - and ensuring the firm's end ...

Sentinel

Service Desk Technician

Chicago, IL

$25 - $32/hr

Responsibilities Sentinel is seeking a Service Desk Technician to support one of our valued customers. The ideal candidate will provide exceptional customer service while completing computer imaging ...

Sentinel

Service Desk Technician

Chicago, IL · On-site

$25 - $32/hr

Responsibilities Sentinel is seeking a Service Desk Technician to support one of our valued customers. The ideal candidate will provide exceptional customer service while completing computer imaging ...

Sentinel

Service Desk Technician

Chicago, IL

$25 - $32/hr

Sentinel is seeking a Service Desk Technician to support one of our valued customers. The ideal candidate will provide exceptional customer service while completing computer imaging, deployment, and ...

Sims Limited

Global Help Desk Manager

Chicago, IL · On-site

Position Summary Sims Limited is seeking a highly motivated and service-oriented Global Help Desk Manager to lead end-user support operations across Australia, New Zealand, and North America. This ...

Daniels Health

Service Desk Analyst

Chicago, IL · On-site

$22 - $26/hr

Role Overview As the Service Desk Analyst, you will provide frontline technical support including documenting, troubleshooting, resolving, and prioritizing incoming help desk requests. You will ...

htna

Service Desk Support I

Romeoville, IL · On-site

$20.50 - $27.50/hr

Job Summary Reporting to the End User Services Manager, the IT Service Desk Support I provides first-line technical support to end users. This position helps maintain HellermannTyton's IATF16949 ...

Sims Limited

Global Help Desk Manager

Chicago, IL · On-site

Position Summary Sims Limited is seeking a highly motivated and service-oriented Global Help Desk Manager to lead end-user support operations across Australia, New Zealand, and North America. This ...

HellermannTyton

Service Desk Support I

Romeoville, IL · On-site

$20.50 - $27.50/hr

Job Summary Reporting to the End User Services Manager, the IT Service Desk Support I provides first-line technical support to end users. This position helps maintain HellermannTyton's IATF16949 ...

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Showing results 21-40

All JobsService Desk JobsWeekend Service Desk JobsWeekend Service Desk Jobs in Addison, IL

Weekend Service Desk information

See Addison, IL salary details

$8

$20

$38

How much do weekend service desk jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for weekend service desk in Addison, IL is $20.31, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $23.85 per hour, depending on experience, location, and employer.

What is a weekend service desk?

Weekend Service Desk jobs involve providing technical support and assistance to users, typically during weekends when regular support staff may be unavailable. These roles can include troubleshooting hardware and software issues, answering user queries, and escalating more complex problems to higher-level technicians. Weekend Service Desk staff are essential for maintaining IT operations and ensuring that any technical disruptions are addressed promptly, even outside standard business hours.

What are the key skills and qualifications needed to thrive as a weekend service desk professional?

To thrive as a Weekend Service Desk professional, you need strong troubleshooting abilities, a solid understanding of IT fundamentals, and typically a high school diploma or relevant IT certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is important for resolving user issues efficiently. Excellent communication, patience, and multitasking skills help build rapport with users and manage multiple requests under time pressure. These skills and qualities are critical for providing prompt, effective support and maintaining high user satisfaction during off-peak hours.

What are the most common challenges faced by a weekend service desk professional, and how can they be effectively managed?

Weekend Service Desk professionals often encounter unique challenges such as handling higher volumes of urgent issues with reduced staff or support from other departments. Additionally, they may need to resolve problems for users who require immediate assistance outside regular business hours. Effective time management, strong communication skills, and thorough documentation are key to managing these situations. Building familiarity with common issues and maintaining a calm, solution-oriented approach can help ensure a smooth support experience for users during weekends.

What is the difference between Weekend Service Desk vs Help Desk Technician?

AspectWeekend Service DeskHelp Desk Technician
CertificationsITIL, CompTIA A+ often preferredCompTIA A+, HDI Support Center Analyst
Work EnvironmentTypically in IT support centers, on-site or remote during weekendsOffice or remote support, often during weekdays but can include weekends
Employer & IndustryIT service providers, corporate IT departmentsIT support companies, corporate IT teams, tech firms

The Weekend Service Desk primarily handles IT support issues during weekends, often requiring specific certifications like CompTIA A+ and ITIL. Help Desk Technicians provide general technical support during regular hours but may also work weekends. Both roles serve similar industries but differ mainly in scheduling and specific certifications required.

What job categories do people searching Weekend Service Desk jobs in Addison, IL look for?

The top searched job categories for Weekend Service Desk jobs in Addison, IL are:

What cities near Addison, IL are hiring for Weekend Service Desk jobs?

Cities near Addison, IL with the most Weekend Service Desk job openings:

Weekend Service Desk jobs near you

Service Desk Technology Support Analyst

Elk Grove Village, IL

Sonoma Consulting Inc.
Business Management Consulting • 1 - 10 employees
Learn more about Sonoma Consulting Inc.external

Full-time

Re-posted 13 days ago

Job description

Company Description

Halo Group is a premier provider of IT talent. We place technology experts within
the teams of the world's leading companies to help them build innovative
businesses that keep them one step closer to their customers and one step
ahead of the competition. We offer a meaningful work environment for
employees, attractive and interesting engagements for consultants, and cutting-edge
digital innovation for our customers.
We delight in helping our customers execute their digital vision. Big projects or
small, Halo Group knows that by combining the highest quality talent with our
unwavering support, we will become an invaluable extension of the team. Halo
Group's experienced consultants in Detroit, Atlanta and Dallas specialize in all
areas of product/project governance, UX/UI, multi-platform applications, quality
assurance/testing, cloud computing, and data analytics.

Job Description

Job Title: Service Desk Technology Support Analyst

Location: Elk Grove Village, Illinois

Duration: Fulltime Permanent (Direct Hire)

Position Summary:

We are looking for a highly motivated Technical Support Analyst to join our Service Desk IT support team. The Service Desk provides technology delivery and support services to the entire organization. The team is the main point of contact for IT service requests and problem resolution. As a member of this team, you will be involved in managing endpoint technologies and environments and you will have an opportunity to specialize in supporting specific business systems. This position is aimed for an individual whose career goals target leadership and project management.

The candidate should have a high degree of customer service and technical aptitude. This position requires familiarity with providing desktop and ERP system support for a mid-size to large organization. You will use your discretion, experience and judgment to plan and accomplish you team's and individual objectives. The candidate must be comfortable working under minimal supervision. Periodic travel to remote plants located throughout North America (including Canada) is expected. This position is based at our corporate office in Elk Grove Village, Illinois and reports to the Technology Delivery and Support Services Manager.

Essential Duties and Responsibilities:

Provide initial Service Desk support for ERP systems and user-facing IT related hardware and software.


Administer Active Directory for end users (i.e. creating, updating, and removing user accounts).


Maintain ownership of assigned tickets to ensure Service Level Agreement standards are met.


Manage specific Endpoint environments (i.e. security patching, mobile device mgmt., asset mgmt.).


Research emerging IT technologies and recommend technology solutions.


Support and participate in projects and software implementations.


Promote existing IT policies, standards and adaptation of technology.


Maintain and develop documentation for system processes and procedures.


Escalate urgent issues to higher tier support if unable to address the issue directly.



Qualifications
Essential Skills and Qualifications:
Bachelor Degree in computer related filed and 2-4 years of relevant experience.
Proven understanding of fundamentals of ERP systems.
Solid understanding of ITIL framework.
Proven understanding of Operating Systems including Windows 7, Mac OS X.
Fundamental network troubleshooting skills (TCP/IP, DNS, DHCP).
Experience working within Active Directory and Microsoft Exchange.
Computer hardware repair and upgrade skills.
Strong ability to effectively communicate with users and write user documentation.
Ability to work within project teams throughout the business.
Desirable Skills and Qualifications:
Fundamental understanding of Cisco IP Telephony (Call Manager, Unity).
Experience with Microsoft Configuration Manager.
A track record of successfully implementing and completing IT projects.
Familiarity with administering EDI transactions is a plus.
Experience leading projects and/or teams is a plus.

Qualifications

Job Title: Servicedesk /Service desk / helpdesk / help desk / IT Support / PC technician / Desktop/ Desk Side

Skills: ERP, MAC, hardware, Support, EDI, Cisco.


Job Title: Servicedesk /Service desk / helpdesk / help desk / IT Support / PC technician / Desktop/ Desk Side

Skills: ERP, MAC, hardware, Support, EDI, Cisco.

Additional Information

Job Title: Servicedesk /Service desk / helpdesk / help desk / IT Support / PC technician / Desktop/ Desk Side

Skills: ERP, MAC, hardware, Support, EDI, Cisco.

Job Title: Servicedesk /Service desk / helpdesk / help desk / IT Support / PC technician / Desktop/ Desk Side

Skills: ERP, MAC, hardware, Support, EDI, Cisco.

Sonoma Consult logo

About Sonoma Consult

Sourced by ZipRecruiter

Sonoma Consult is a California based C corporation helping companies bring products to the patient by working closely with the engineering teams and the clinicians. Our goal, no matter what stage of product development, is to create and execute a plan of action to move the product through the appropriate clinical and regulatory steps. Sonoma Consult works cohesively with the engineers and physicians to translate technologies to the clinic. Our goal is to help you get the very best product to the clinic and to the market. This includes planning, execution and ensuring critical data is delivered in the right format to ensure the feedback loop to the design team ultimately delivers the most advanced technology to the patient.

Industry

Business management consulting

Company size

1 - 10 Employees

Headquarters location

Sonoma, CA, US

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