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Weekend Service Desk Jobs in Lansing, IL (NOW HIRING)

Addison Group

Service Desk Analyst

Chicago, IL · Remote

$20 - $25/hr

Service Desk Analyst I (2nd Shift) Industry: Information Technology / Technical Support Location ... Rotating weekend coverage approximately every 5 weeks (Saturday 8:00 AM - 5:00 PM and Sunday 11:00 ...

GCM Grosvenor

IT Service Desk Manager

Chicago, IL · On-site

SUMMARY The IT Service Desk Manager is responsible for leading a geographically distributed service desk team- spanning Chicago, New York, and offshore team members - and ensuring the firm's end ...

GCM Grosvenor

IT Service Desk Manager

Chicago, IL

SUMMARY The IT Service Desk Manager is responsible for leading a geographically distributed service desk team- spanning Chicago, New York, and offshore team members - and ensuring the firm's end ...

Daniels Health

Service Desk Analyst

Chicago, IL

$22 - $26/hr

Role Overview As the Service Desk Analyst, you will provide frontline technical support including documenting, troubleshooting, resolving, and prioritizing incoming help desk requests. You will ...

Daniels Health

Service Desk Analyst

Chicago, IL · On-site

$22 - $26/hr

Role Overview As the Service Desk Analyst, you will provide frontline technical support including documenting, troubleshooting, resolving, and prioritizing incoming help desk requests. You will ...

Daniels Health

Service Desk Analyst

Chicago, IL · On-site

$22 - $26/hr

Role Overview As the Service Desk Analyst, you will provide frontline technical support including documenting, troubleshooting, resolving, and prioritizing incoming help desk requests. You will ...

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All JobsService Desk JobsWeekend Service Desk JobsWeekend Service Desk Jobs in Lansing, IL

Weekend Service Desk information

See Lansing, IL salary details

$8

$19

$37

How much do weekend service desk jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for weekend service desk in Lansing, IL is $19.78, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $23.22 per hour, depending on experience, location, and employer.

What is a weekend service desk?

Weekend Service Desk jobs involve providing technical support and assistance to users, typically during weekends when regular support staff may be unavailable. These roles can include troubleshooting hardware and software issues, answering user queries, and escalating more complex problems to higher-level technicians. Weekend Service Desk staff are essential for maintaining IT operations and ensuring that any technical disruptions are addressed promptly, even outside standard business hours.

What are the key skills and qualifications needed to thrive as a weekend service desk professional?

To thrive as a Weekend Service Desk professional, you need strong troubleshooting abilities, a solid understanding of IT fundamentals, and typically a high school diploma or relevant IT certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is important for resolving user issues efficiently. Excellent communication, patience, and multitasking skills help build rapport with users and manage multiple requests under time pressure. These skills and qualities are critical for providing prompt, effective support and maintaining high user satisfaction during off-peak hours.

What are the most common challenges faced by a weekend service desk professional, and how can they be effectively managed?

Weekend Service Desk professionals often encounter unique challenges such as handling higher volumes of urgent issues with reduced staff or support from other departments. Additionally, they may need to resolve problems for users who require immediate assistance outside regular business hours. Effective time management, strong communication skills, and thorough documentation are key to managing these situations. Building familiarity with common issues and maintaining a calm, solution-oriented approach can help ensure a smooth support experience for users during weekends.

What is the difference between Weekend Service Desk vs Help Desk Technician?

AspectWeekend Service DeskHelp Desk Technician
CertificationsITIL, CompTIA A+ often preferredCompTIA A+, HDI Support Center Analyst
Work EnvironmentTypically in IT support centers, on-site or remote during weekendsOffice or remote support, often during weekdays but can include weekends
Employer & IndustryIT service providers, corporate IT departmentsIT support companies, corporate IT teams, tech firms

The Weekend Service Desk primarily handles IT support issues during weekends, often requiring specific certifications like CompTIA A+ and ITIL. Help Desk Technicians provide general technical support during regular hours but may also work weekends. Both roles serve similar industries but differ mainly in scheduling and specific certifications required.

What are the most commonly searched types of Service Desk jobs in Lansing, IL?

The most popular types of Service Desk jobs in Lansing, IL are:

What job categories do people searching Weekend Service Desk jobs in Lansing, IL look for?

The top searched job categories for Weekend Service Desk jobs in Lansing, IL are:

What cities near Lansing, IL are hiring for Weekend Service Desk jobs?

Cities near Lansing, IL with the most Weekend Service Desk job openings:

Weekend Service Desk jobs near you
Infographic showing various Weekend Service Desk job openings in Lansing, IL as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $41,146 per year, or $19.8 per hour.

Service Desk Technician

The Rockridge Group

Chicago, IL

Full-time

Re-posted 4 days ago

Job description

TITLE: SERVICE DESK TECHNICIAN
LOCATION: CHICAGO (3 days in office/2 days work from home)
DURATION: 1 YEAR
Job Description:
  • Will solve issues for moderately complex problems in all technical areas and will solve extremely complex problems in at least one technical area.·
  • Apply policies to situations with minimal interpretation. Supervision Received/Provided:·
  • Performing project work as assigned under the supervision of a lead or manager.
  • Team player attitude, excellent communication skills, and the capacity to work with minimum supervision; good customer handling skills.·
Responsibilities·
  • The focus of a service desk person is to stay at the service desk and service people over the phone.
  • Some problems are more easily handled in person, also during periods of high call volume, problems may be delegated to a desk top support person from a service desk person for reasons of efficiency.
  • Provide Level 1 technical support for users of desktop hardware and software in the same location and level 2 technical support for users of desktop hardware and software in remote locations.·
  • For any problem where the user is in the same location, during periods of very high call volume, incumbent may forward the problem to a desktop support member.
Requirements:
  • Bachelor’s Degree preferred·
  • One to Five (1-5) years of experience configuring, installing, troubleshooting and repairing printers, PC and laptops.
  • Ability to provide technical support to computer users both on the telephone and face-to-face when necessary·
  • Strong amount of technical knowledge of Windows XP, Windows 7,Microsoft Office 2003/2007 products, Market Data Applications (ex. Bloomberg)and telephony environments.
  • Expert level knowledge in at least one of these areas.· Ability to broaden knowledge in the functional areas of IT and be proficient in 2 or more functional areas·
  • Strong basic execution capabilities within functional areas of IT·
  • Moderate proficiency in troubleshooting desktop computer issues, both hardware and software·
  • Ability to manage a work queue in a ticketing system (ServiceNow) & call center systems
  • Able to work weekends (once in 2-3 months)