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Weekend Remote Customer Success Jobs in Washington

Elsevier

Director of Customer Success

Bethesda, MD · On-site +1

$103K - $173K/yr

Located in the Greater Washington, DC area preferred; remote candidates may be considered. * Reports to the Head of Customer Success Working for you: We know that your wellbeing and happiness are key ...

RELX

Director of Customer Success

Bethesda, MD · On-site +1

$103K - $173K/yr

Located in the Greater Washington, DC area preferred; remote candidates may be considered. * Reports to the Head of Customer Success Working for you: We know that your wellbeing and happiness are key ...

RELX

Director of Customer Success

Bethesda, MD · On-site +1

$103K - $173K/yr

Located in the Greater Washington, DC area preferred; remote candidates may be considered. * Reports to the Head of Customer Success Working for you: We know that your wellbeing and happiness are key ...

Elsevier

Director of Customer Success

Bethesda, MD · On-site +1

$103K - $173K/yr

Located in the Greater Washington, DC area preferred; remote candidates may be considered. * Reports to the Head of Customer Success Working for you: We know that your wellbeing and happiness are key ...

MongoDB

Senior Customer Success Manager

Washington, DC · On-site +1

Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers ...

Meltwater

Customer Success Manager II

Washington, DC · On-site +1

$80K - $107K/yr

As a Customer Success Manager , your focus will be on driving impactful outcomes through product adoption, implementing risk mitigation strategies, and conducting user training. At Meltwater, we ...

Fraym

GEOINT Customer Success Manager

Arlington, VA · On-site +1

... mission success with key US government customers. You will be the subject matter expert for ... Louis, MO area - Hybrid (On-site and Remote) What You Will Do Your responsibilities will include ...

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All JobsCustomer Success JobsWeekend Remote Customer Success JobsWeekend Remote Customer Success Jobs in Washington

Weekend Remote Customer Success information

What is the difference between Weekend Remote Customer Success vs Weekend Remote Customer Support?

AspectWeekend Remote Customer SuccessWeekend Remote Customer Support
Primary FocusBuilding long-term client relationships, onboarding, and retentionHandling technical issues, troubleshooting, and resolving customer inquiries
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, problem-solving, communication
Work EnvironmentCollaborative with sales and account teams, proactive engagementReactive support, technical tools, ticket systems
Common CertificationsCustomer success certifications, CRM proficiencyTechnical support certifications, product-specific training

Weekend Remote Customer Success focuses on fostering long-term relationships and ensuring customer satisfaction, while Weekend Remote Customer Support primarily addresses technical issues and resolves customer inquiries. Both roles require strong communication skills, but Customer Success emphasizes relationship-building, whereas Customer Support centers on technical troubleshooting.

What are popular job titles related to Weekend Remote Customer Success jobs in Washington? For Weekend Remote Customer Success jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Weekend Remote Customer Success jobs in Washington look for? The top searched job categories for Weekend Remote Customer Success jobs in Washington are:
Weekend Remote Customer Success jobs near you

Customer Success Manager - State & Local

Clearview AI

Washington, DC • On-site, Remote

$100K - $115K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 26 days ago

Job description

Customer Success Manager - State & Local
Department: Customer Success
Employment Type: Full Time
Location: Remote USA
Compensation: $100,000 - $115,000 / year
Description
Clearview AI is the leading provider of facial recognition technologies to US law enforcement, state, and federal agencies. Our mission is to help our users solve crimes and prevent financial fraud with the responsible use of our facial recognition software. Our company is a high-octane, fast growing startup looking to hire enthusiastic and intelligent team members to join our team. Candidates must be located in one of the Northeast states - Connecticut, Maine, Massachusetts, New Hampshire, New York, Pennsylvania, Rhode Island, Vermont and West Virginia. To learn more about us, please visit www.clearview.ai and our revolutionary facial recognition technology.
Responsibilities
  • Proactively manage a portfolio of enterprise customers from trial to implementation to ongoing delivery to expand the scope and scale of Clearview AI adoption
  • Develop and build strong relationships with key customer stakeholders and executive sponsors: steering committees, regular visits (virtual/in-person), reports, events
  • Understand customers' needs and priorities to optimize the use of their platform
  • Identify growth opportunities for up-sell and cross-sell within existing accounts
  • Increase Net Revenue Retention through proactive and strategic engagement/expansion efforts
  • Effectively communicate application features and product information for new releases and facilitate their adoption
  • Be the voice of the customer and provide internal feedback on how Clearview products can better serve our customers
  • Collaborate closely with various cross-functional teams (Product Management, R&D, Marketing and Sales) to drive better results
  • Resolve billing and support inquiries in a timely and productive manner
  • Coordinate small customer projects
  • Assist in onboarding new team members
  • Additional duties and responsibilities as reasonably required by the employee's supervisor or CEO
  • Manage and optimize enterprise customer accounts, ensuring seamless onboarding, training, and ongoing support, with a focus on improving customer satisfaction and retention.
  • Exercise discretion and independent judgment in developing and implementing strategies to address customer needs and challenges, working closely with cross-functional teams such as finance and marketing, to ensure successful customer outcomes.
  • As a Customer Success Manager, you will play a pivotal role in shaping the customer experience, driving adoption, and expanding Clearview AI's footprint within enterprise organizations.
  • Other reasonable additional responsibilities that may be asked from time to time

Skills, Knowledge and Expertise
  • 8+ years of enterprise software or SaaS customer success/account management with specific experience supporting the public sector (military/government/law enforcement/public safety)
  • Experience providing product support at the user level
  • Experience using CRM tools (ex: SFDC, Hubspot)
  • Well-organized and excellent time management abilities
  • Proven ability to collaborate and build strong relationships with customers
  • Exceptional oral and written communication skills and attention to detail
  • Passion for technology and public safety
  • Bachelor's degree or equivalent experience
  • Ability to travel within United States

Benefits
  • Medical, Dental, Vision, STD and LTD Plans
  • FSA - Medical and Dependent Care
  • EAP and wellness programs
  • 13 Paid Holidays
  • Unlimited PTO
  • Flexible work environment - 100% remote
  • 401(k) plan

The expected annualized salary compensation for this position is between $100,000 - $115,000 with participation in our stock equity plan. This estimated salary represents the typical starting rate of candidates hired in a similar role. Factors that may be used to determine your actual salary include relevant experience, skills, and your remote work location.

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