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Job Title: Emergency Department Registration Representative
Industry: Healthcare Administration / Patient Access
Location: Chicago, IL
Assignment Type: Contract-to-Hire
Pay: $19.00 - $21.00 per hour
Work Schedule: Full-Time, Overnight Shift, 11:00 PM - 7:30 AM, including rotating weekends
Benefits: This position is eligible for medical, dental, vision, and 401(k).
About The Company:
Our client is a leading healthcare organization dedicated to delivering exceptional patient care and service. They offer a supportive team environment, opportunities for career advancement, and the potential for long-term employment with comprehensive benefits.
Job Description:
We are seeking an experienced Emergency Department Registration Representative to join a fast-paced patient access team. This overnight position is responsible for welcoming patients, collecting and verifying information, supporting registration activities, and assisting patients with insurance and financial-related questions. The ideal candidate will have prior overnight work experience, strong customer service skills, and experience using Epic within a healthcare setting.
Key Responsibilities:
• Collect and verify patient demographic, insurance, and financial information during the registration process.
• Accurately enter, update, and maintain patient records within the electronic medical record system.
• Assist with patient arrivals, departures, and appointment-related activities when needed.
• Discuss payment responsibilities with patients and process point-of-service payments.
• Verify insurance eligibility and coverage through payer portals and other verification resources.
• Support authorization and pre-certification activities by gathering required information and documentation.
• Provide information regarding financial assistance programs, payment options, and insurance resources.
• Educate patients and families on insurance benefits, billing processes, and expected financial obligations.
• Maintain detailed account notes and documentation related to patient interactions.
• Follow established policies, procedures, and payer requirements to ensure registration accuracy.
• Deliver exceptional customer service while working in a high-volume healthcare environment.
• Assist with additional administrative and patient support duties as needed.
Qualifications:
• High School Diploma or equivalent required.
• Previous patient registration experience in a healthcare environment.
• Experience working overnight shifts is required.
• Proficiency with Epic or a comparable electronic medical record system.
• Understanding of insurance verification, eligibility review, and patient access processes.
• Strong customer service, communication, and interpersonal skills.
• Ability to work efficiently in a fast-paced setting while maintaining accuracy.
• Strong attention to detail and organizational skills.
Additional Details:
• Initial training will take place on a Monday through Friday schedule from 9:00 PM to 5:30 AM.
• After training, the regular schedule will transition to 11:00 PM to 7:30 AM with rotating weekends- ability to work this schedule is REQUIRED.
• Business casual dress code.
• Easily accessible by public transportation.
• One-step onsite interview process.
Perks:
• Competitive hourly compensation.
• Opportunity for permanent hire.
• Comprehensive benefits available upon permanent placement.
• Supportive leadership and team-focused environment.
• Valuable experience within a busy emergency department setting.
• Career growth opportunities within healthcare administration and patient access.
• Stable overnight schedule for candidates seeking third-shift opportunities.
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran, in accordance with applicable federal, state, and local laws. Reasonable accommodation is available for qualified individuals with disabilities upon request.
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