Remote Support Engineer -XR/VL
$86K - $138K/yr
Operating within a 24/7 support environment, this role requires flexibility to work rotational ... Participate in a rotating weekend and holiday coverage schedule * Adjust schedules periodically ...
Remote Support Engineer -XR/VL
$86K - $138K/yr
Operating within a 24/7 support environment, this role requires flexibility to work rotational ... Participate in a rotating weekend and holiday coverage schedule * Adjust schedules periodically ...
Remote Support Engineer - XR/VL
$86K - $138K/yr
Operating within a 24/7 support environment, this role requires flexibility to work rotational ... Participate in a rotating weekend and holiday coverage schedule * Adjust schedules periodically ...
Remote Support Engineer - XR/VL
$86K - $138K/yr
Operating within a 24/7 support environment, this role requires flexibility to work rotational ... Participate in a rotating weekend and holiday coverage schedule * Adjust schedules periodically ...
Remote Support Engineer CT/MR/VL
$86K - $138K/yr
Operating within a 24/7 support environment, this role requires flexibility to work rotational ... Participate in a rotating weekend and holiday coverage schedule * Adjust schedules periodically ...
Remote Support Engineer CT/MR/VL
$86K - $138K/yr
Operating within a 24/7 support environment, this role requires flexibility to work rotational ... Participate in a rotating weekend and holiday coverage schedule * Adjust schedules periodically ...
Quality Engineer II
Richland, WA · On-site
$75K - $97K/yr
Develop process validation requirements (IQ, OQ, PQ) and equipment qualifications. * Manage the ... Adheres to the Company's purpose operating principles, building a positive and productive team ...
Quick apply
Quality Engineer II
Richland, WA · On-site
$75K - $97K/yr
Develop process validation requirements (IQ, OQ, PQ) and equipment qualifications. * Manage the ... Adheres to the Company's purpose operating principles, building a positive and productive team ...
Construction Manager, Telecom
El Paso, TX · On-site
$70K - $90K/yr
Ensure system compliance to NCTA, FCC regulations and IQ Fiber's minimum operating specifications ... Work a flexible schedule with varied hours; some evenings and weekends as needed * Other duties as ...
Construction Manager, Telecom
El Paso, TX · On-site
$70K - $90K/yr
Ensure system compliance to NCTA, FCC regulations and IQ Fiber's minimum operating specifications ... Work a flexible schedule with varied hours; some evenings and weekends as needed * Other duties as ...
... and operating system). Knowledge, Skills, Abilities * Proactive, self-starter with good decision ... documents, IQ/OQ/PQ, and validation summary reports) * Proficiency in written and verbal ...
... and operating system). Knowledge, Skills, Abilities * Proactive, self-starter with good decision ... documents, IQ/OQ/PQ, and validation summary reports) * Proficiency in written and verbal ...
Construction Manager, Telecom
$70K - $90K/yr
Ensure system compliance to NCTA, FCC regulations and IQ Fiber's minimum operating specifications ... Work a flexible schedule with varied hours; some evenings and weekends as needed * Other duties as ...
Construction Manager, Telecom
$70K - $90K/yr
Ensure system compliance to NCTA, FCC regulations and IQ Fiber's minimum operating specifications ... Work a flexible schedule with varied hours; some evenings and weekends as needed * Other duties as ...
Construction Manager, Telecom
El Paso, TX · On-site
$70K - $90K/yr
Ensure system compliance to NCTA, FCC regulations and IQ Fiber's minimum operating specifications ... Work a flexible schedule with varied hours; some evenings and weekends as needed * Other duties as ...
Quick apply
Construction Manager, Telecom
El Paso, TX · On-site
$70K - $90K/yr
Ensure system compliance to NCTA, FCC regulations and IQ Fiber's minimum operating specifications ... Work a flexible schedule with varied hours; some evenings and weekends as needed * Other duties as ...
Senior Process Engineer
$104K - $135K/yr
Support Installation Qualification (IQ), Operational Qualification (OQ), and Performance ... Willingness to provide on-call, off-shift, weekend, or holiday support as required to support ...
Senior Process Engineer
$104K - $135K/yr
Support Installation Qualification (IQ), Operational Qualification (OQ), and Performance ... Willingness to provide on-call, off-shift, weekend, or holiday support as required to support ...
Senior Process Engineer
Parsippany, NJ · On-site
$104K - $135K/yr
Support Installation Qualification (IQ), Operational Qualification (OQ), and Performance ... Willingness to provide on-call, off-shift, weekend, or holiday support as required to support ...
Senior Process Engineer
Parsippany, NJ · On-site
$104K - $135K/yr
Support Installation Qualification (IQ), Operational Qualification (OQ), and Performance ... Willingness to provide on-call, off-shift, weekend, or holiday support as required to support ...
Capture Manager - Herndon, VA
Herndon, VA · On-site
Identify and qualify new business and maintains a pipeline aligned with the annual operating plan ... Familiarity with capture tools (GovWin IQ, Salesforce, etc.) * Proficient with government ...
Capture Manager - Herndon, VA
Herndon, VA · On-site
Identify and qualify new business and maintains a pipeline aligned with the annual operating plan ... Familiarity with capture tools (GovWin IQ, Salesforce, etc.) * Proficient with government ...
Dental Office Manager
Litchfield Park, AZ · On-site
$55K - $60K/yr
... weekend!) Compensation: $55,000 - $60,000 / year (Dependent on Experience) + Monthly Team ... Dental Business IQ: Deep expertise in dental billing, complex insurance navigation, accounts ...
Dental Office Manager
Litchfield Park, AZ · On-site
$55K - $60K/yr
... weekend!) Compensation: $55,000 - $60,000 / year (Dependent on Experience) + Monthly Team ... Dental Business IQ: Deep expertise in dental billing, complex insurance navigation, accounts ...
... operating on a 4x10 schedule. This person will need to be able to work weekends, holidays, or ... and IQ/OQ of Manufacturing equipment and systems. * Perform and oversee aseptic processes ...
... operating on a 4x10 schedule. This person will need to be able to work weekends, holidays, or ... and IQ/OQ of Manufacturing equipment and systems. * Perform and oversee aseptic processes ...
Equipment Integration Lead
Newton, NC · On-site
$14 - $18.50/hr
... IQ, OQ, PQ, or other validation/qualification methodologies • Experience with CMMS, ERP, or ... operators, and internal engineering teams • May require off-hours or weekend support during ...
Equipment Integration Lead
Newton, NC · On-site
$14 - $18.50/hr
... IQ, OQ, PQ, or other validation/qualification methodologies • Experience with CMMS, ERP, or ... operators, and internal engineering teams • May require off-hours or weekend support during ...
Custom Picture Framer
Burnsville, MN · On-site
$17 - $24/hr
Print & Frame is a locally-owned & operated custom framing and professional printing company ... EQ + IQ -- you're able to quickly build relationships with others and understand their challenges ...
Quick apply
Custom Picture Framer
Burnsville, MN · On-site
$17 - $24/hr
Print & Frame is a locally-owned & operated custom framing and professional printing company ... EQ + IQ -- you're able to quickly build relationships with others and understand their challenges ...
Custom Picture Framer
Burnsville, MN · On-site
$17 - $24/hr
Print & Frame is a locally-owned & operated custom framing and professional printing company ... EQ + IQ -- you're able to quickly build relationships with others and understand their challenges ...
Quick apply
Custom Picture Framer
Burnsville, MN · On-site
$17 - $24/hr
Print & Frame is a locally-owned & operated custom framing and professional printing company ... EQ + IQ -- you're able to quickly build relationships with others and understand their challenges ...
... operating on a 4x10 schedule. This person will need to be able to work weekends, holidays, or ... and IQ/OQ of Manufacturing equipment and systems. * Perform and oversee aseptic processes ...
Quick apply
... operating on a 4x10 schedule. This person will need to be able to work weekends, holidays, or ... and IQ/OQ of Manufacturing equipment and systems. * Perform and oversee aseptic processes ...
... operating on a 4x10 schedule. This person will need to be able to work weekends, holidays, or ... and IQ/OQ of Manufacturing equipment and systems. * Perform and oversee aseptic processes ...
... operating on a 4x10 schedule. This person will need to be able to work weekends, holidays, or ... and IQ/OQ of Manufacturing equipment and systems. * Perform and oversee aseptic processes ...
... Standard Operating Procedures (SOPs) and cGMP regulations pertaining to the manufacture of ... Experience performing equipment validation (IQ/OQ/PQ), facility commissioning, internal/ external ...
... Standard Operating Procedures (SOPs) and cGMP regulations pertaining to the manufacture of ... Experience performing equipment validation (IQ/OQ/PQ), facility commissioning, internal/ external ...
Port Engineer - Alcatraz Cruises
San Francisco, CA · On-site
$130K - $160K/yr
Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity ... Position requires open schedule including holidays and weekends Duties and Responsibilities:
Port Engineer - Alcatraz Cruises
San Francisco, CA · On-site
$130K - $160K/yr
Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity ... Position requires open schedule including holidays and weekends Duties and Responsibilities:
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$86K - $138K/yr
Full-time
Posted 6 days ago
Job description
Remote Support Engineer -XR/VL - req1697
OVERVIEW
The Customer Solutions Center (CSC) Remote Support Engineer plays a critical role in delivering centralized, high-quality remote support for Canon Medical Systems customers across multiple imaging modalities (CT, MR, XR, VL, UL). Operating within a 24/7 support environment, this role requires flexibility to work rotational shifts, including evenings, weekends, and holidays, to ensure continuous customer coverage and rapid issue resolution. This position emphasizes structured intake, Tier 1 triage excellence, and seamless escalation to Tier 2 resources, while maintaining a strong focus on customer experience, uptime, and operational efficiency Performs all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates.
RESPONSIBILITIES
This is a remote, home office based role in the USA.
QUALIFICATIONS
About us!
Canon Medical Systems USA, Inc., a world leader in diagnostic imaging, is in search of qualified candidates to fill our open positions. Canon Medical Systems offers a competitive salary and benefits package, we support a diverse workplace and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, sexual orientation, gender identity, religion, national origin, protected veteran status, or on the basis of disability. We invite you to join and become part of our Canon family.
OVERVIEW
The Customer Solutions Center (CSC) Remote Support Engineer plays a critical role in delivering centralized, high-quality remote support for Canon Medical Systems customers across multiple imaging modalities (CT, MR, XR, VL, UL). Operating within a 24/7 support environment, this role requires flexibility to work rotational shifts, including evenings, weekends, and holidays, to ensure continuous customer coverage and rapid issue resolution. This position emphasizes structured intake, Tier 1 triage excellence, and seamless escalation to Tier 2 resources, while maintaining a strong focus on customer experience, uptime, and operational efficiency Performs all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates.
RESPONSIBILITIES
This is a remote, home office based role in the USA.
- Serve as the first point of contact (Tier 1) for customer service requests, ensuring accurate intake, documentation, and prioritization of all cases
- Perform remote troubleshooting and triage, leveraging remote connectivity tools, knowledge bases (e.g., Canon IQ / KMS), and diagnostic logs
- Escalate complex issues to Tier 2 (TSE/NSE) with complete and structured case documentation
- Ensure timely and accurate updates in Oracle Service Request (SR) system, maintaining compliance with service documentation standards
- Support reduction of system downtime (MTTR/TTR) through efficient remote resolution and coordination
- Collaborate with Field Service Engineers (FSEs), ASMs, and cross-functional teams to drive issue resolution
- Participate in continuous knowledge capture and improvement initiatives, contributing to CSC workflows and knowledge systems
- Adhere to CSC operational procedures, including call handling, escalation protocols, and customer communication standards
- Shift Flexibility & Work Schedule Requirements:
- This role operates within a 24/7/365 support model, requiring mandatory participation in a rotational shift schedule.
- Candidates must be willing and able to:
- Work day, evening, and overnight shifts on a rotating basis
- Participate in a rotating weekend and holiday coverage schedule
- Adjust schedules periodically based on business needs, call volume, and coverage gaps
- Shift assignments may change based on:
- Operational demand and service level requirements
- CSC expansion phases and modality coverage needs
- Employees are expected to demonstrate:
- Schedule flexibility and reliability
- Ability to transition effectively between shift types
- Commitment to supporting a team-based coverage model
- Required Qualifications
QUALIFICATIONS
- Previous field service experience on demonstrating strong remote troubleshooting, problem solving, and analytical skills.
- Thorough knowledge of Microsoft Office and Microsoft Windows.
- Excellent listening, verbal, and written communications skills, including phone support and demonstrated ability to communicate technical terminology and instructions.
- Ability to develop and maintain effective internal and external working relationships.
- Ability to travel both nationally and internationally.
- Experience interfacing with both internal team members and external customers as part of a solution-based service process.
- Ability to stay calm in high pressure situations.
- Willingness to be available 'after hours', or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.
- 2 Year Associate's Degree Biomedical Engineering, Electronics, or related technical field (or equivalent experience).
- 3 years Combined field and technical support experience successfully servicing one or more of the following diagnostic imaging modality: (CT, MR, XR, VL, or UL). Canon-specific equipment experience required.
- Pay Information Min: $86,000 to Max: $138,000 DOE
About us!
Canon Medical Systems USA, Inc., a world leader in diagnostic imaging, is in search of qualified candidates to fill our open positions. Canon Medical Systems offers a competitive salary and benefits package, we support a diverse workplace and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, sexual orientation, gender identity, religion, national origin, protected veteran status, or on the basis of disability. We invite you to join and become part of our Canon family.
About Canon Medical Systems
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