Position Title: Assistant Director of Housing Facilities
Location: Big Rapids (Main Campus)
Department: 62102 - Housing and Residence Life
Advertised Salary: $55,000-$60,000. Salary commensurate with education, experience, and other requirements.
Benefits:
Comprehensive benefit package (health care, vacation, etc.). Please see the following link for a list of benefits offered with this position.
Admin/Admin Temp Benefit Plans
FLSA: Exempt
Temporary/Continuing: Continuing
Part-Time/Full-Time: Full-Time
Union Group: N/A
Term of Position: 12 Month
At Will/Just Cause: At Will
Summary of Position: The Assistant Director of Housing Facilities oversees all maintenance, repairs, renovations, and key activities. Whereas university Facilities Management staff provides custodial and maintenance functions, this position will coordinate departmental needs related to housing facilities, specifically setting priorities, managing assets, and overseeing other facility-related activities.
Position Type: Staff
Required Education: Bachelor's Degree
Required Work Experience: Five years of related work experience with two years specifically in facility management, work order management, or access control.
Required Licenses and Certifications: Physical Demands: - Office Environment
- Bending
- Carrying
- Moving
- Reaching
- Sitting
- Twisting
- Balancing
- Driving
- Lifting
- Pulling/Pushing
- Repetitive movement
- Standing
Additional Education/Experiences to be Considered: Master's Degree
Experience in project management; experience in developing, implementing and automating workflow processes; experience in higher education or similar industry.
Essential Duties/Responsibilities: Provide leadership of the residence hall, apartment, and suite system for facility management.
Serve as the main communication channel between HRL and the Facilities Management department for all facility and grounds-related items.
Process and track all facility maintenance requests, work orders, and purchase orders for housing-related facilities.
Reviews health, safety, and cleanliness issues in all housing facilities, interacts with both the housing and facilities teams to facilitate corrective action.
Conduct regular walking and driving tours of all housing facilities and grounds; facilitate the appropriate action needed to address findings.
Submit, review, and track work orders to assure quality control and cost consistency. Prepare reports regarding work order completion and costs.
Work with facilities management and housing team to ensure buildings are ready for opening, closing, and programmatic needs. This includes room preparation, common-area repair and cleaning, and room/apartment/suite turnover, including painting, furniture replacement, and maintenance.
Provide subject matter expertise for facility-related topics such as facilities maintenance best practices, safety, and accommodations within the halls, suites, and apartments.
Manage all key/lock/access control processes within housing, including access control, key ordering, lock changes, key distribution, physical key security, key/access control audits, and communications with university facilities management, locksmith shop, and university IT.
Serve as the functional subject matter expert for the automated access control system.
Provide troubleshooting and assist in resolving facility, IT, and related complaints routed through HRL. Prepare feedback for campus partners regarding customer satisfaction and quality of work in a report format each semester.
Responsible for maintaining department vehicles and golf carts.
Maintain an inventory of all housing assets, including vehicles, cell phones, furnishings, and equipment. Maintain a perpetual plan for maintenance, repair, and replacement for all assets.
Serve as a member of the HRL leadership team. This responsibility may include responding to escalated calls in the evenings and on weekends in an on-call rotation. This responsibility will include coming to campus as needed for situations such as fire, student health emergency, and facility emergencies. During major emergencies, all staff may be asked to report to campus.
Demonstrates an understanding of working relationships with students, faculty, staff, and community members.
Cultivates an environment of belonging that values, respects, supports, and celebrates individual similarities and differences, allowing students, faculty and staff to thrive authentically.
Support, promote, and develop university student enrollment and retention initiatives.
Any other duties assigned within the position classification area.
Actively train all staff on facility management, including charge slips, responding to facility emergencies, and other facility-specific responses.
Serve as subject matter expert for the security camera system used in the housing buildings
Actively create preventative maintenance and long-term plans for housing facilities
Help to provide leadership and vision to Housing and Residence Life.
Assist with central office management.
Operates a university or personal vehicle safely while carrying out job responsibilities.
Marginal Duties/Responsibilities: Represent the department, unit and division as a member of University committees as appropriate.
Make sure iPads are updated and working properly and trouble shoot as needed
Deliver posters, game items, and other things to every housing community
Pick up dead keys once a month and take to locksmiths
Repair and Trouble shoot housing items if needed before IT or Facilities can get to it or if it is a quick fix
Help cover the front desk when no students are able to cover
Replace broken items (pool cues, ping pong paddles, etc.) when front desks notifies of broken item and keep items in stock for quick replacement
Maintain the Housing shared reservation calendar and leadership duty calendar
Assist in the recruitment, training, and retention of residence hall professional and student staff.
Build a sense of community through programming
Help students learn life skills (how to clean, laundry, etc.)
Skills and Abilities: Carries out responsibilities in accordance with University policies and applicable laws.
Report directly to the Director of Housing and Residence Life.
Use effective problem-solving and decision-making skills to find and implement solutions.
Ability to multi-task adjusting to multiple demands, shifting priorities, and unexpected events.
Accepting of new ideas and approaches to work.
Support the teaching and learning process; actively work to create and support a student-centered environment. Provide flexible, responsive and high-quality service to all students, staff and community members, and seeks continual improvement of current practices and procedures.
Accept responsibility and ownership for decisions, actions and outcomes.
Use effective oral, written and electronic communication skills that promote positive relationships and results.
Demonstrated successful experience working directly with people from diverse backgrounds, including cultural, educational, socioeconomic, and life experiences.
Consistently working outside of normal business hours
Respond in a timely manner to students and student staff members when contacted via e-mail, calls, texts, and other forms of communication
Required Documents: - Cover Letter
- Resume
- Unofficial Transcript 1
Optional Documents: Special Instructions to Applicants: Transcript 1 (OPTIONAL): Applicants who have completed college coursework or attained a degree must attach a copy of unofficial transcript.
Transcript must include: Institution name, applicant name, date degree attained, degree awarded. Finalist will be required to submit an official transcript.
Initial Application Review Date:
April 27, 2026
Open Until Position is Filled?: Yes
Posting Close Date:
EEO Statement: Ferris State University, an Affirmative Action/Equal Opportunity employer, is committed to enhancing equity, inclusion, and diversity within its community. Ferris offers employment opportunities to qualified candidates seeking careers in a student-focused environment that values opportunity, collaboration, diversity and educational excellence. Learn more about the Ferris Mission and community at ferris.edu. The University actively seeks applications from women, minorities, individuals with disabilities, veterans, and other underrepresented groups. For more information on the University's Policy on Non-Discrimination, visit: Ferris Non-Discrimination Statement. Click here to learn more about working at FSU and KCAD.
