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Customer Service Representative

Lochridge-Priest Inc

Waco, TX • On-site

$14.25 - $19.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Job description

Lochridge-Priest has been a family-owned Texas company for over 60 years. Lochridge-Priest, Inc. builds commercial MEP systems. LPC Services keeps those systems running. Together, the Lochridge-Priest family serves Waco, Temple, Corsicana, Fort Worth, Austin and San Antonio, with over 400 dedicated people committed to doing the work right. If you're looking for a place where your skills make a real difference, we're hiring

Company Benefits

  • Medical, Dental Vision, and Life Insurance
  • Paid Time Off
  • 401K with Company Match
  • Continuous Training

Essential Duties and Responsibilities

    • Dispatch and schedule technicians across multiple service calls
    • Communicate with customers - updates, ETAs, and problem-solving
    • Prioritize emergency vs. routine service calls
    • Coordinate with field techs, managers, and operations
    • Manage work orders, service tickets, and system updates
    • Keep jobs moving - delays are NOT your thing
    • Handle inbound calls with professionalism and urgency
    • Be the calm in the chaos when things get busy
    • On-call weekend rotation
    • Ensure monthly maintenance are completed on-time with a prioritization on "critical" accounts

 Skills

  • 3-4+ years in:
  • Dispatching
  • Logistics
  • HVAC / plumbing / mechanical industry
  • Strong multitasking and organization skills
  • Ability to think fast and solve problems on the fly
  • Comfortable in a fast-paced, high-volume environment
  • Strong communication (you'll talk to everyone - customers to techs)
  • Tech-savvy (dispatch software, scheduling systems, etc.)

 

Note: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

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