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Centralus Health Mission

Our mission is to deliver high-quality care, empower our teams to success and improve the wellbeing of the communities we serve.

Job Summary

The HR Service Delivery Assistant serves as the first point of contact for employees, leaders, and visitors engaging with the People & Culture function at Centralus Health. This role provides front-line support by managing inquiries, facilitating intake of requests, and ensuring individuals are connected to the appropriate resources, teams, or processes in a timely and professional manner. The HR Service Delivery Assistant supports daily front desk and call center operations, helping maintain a welcoming, organized, and responsive environment. This role plays a key part in delivering a positive employee experience by providing accurate information and supporting basic People & Culture processes.

Job Functions (5-10)

1. *Employee Support:

• Serve as the primary point of contact for HR inquiries and issues, providing expert guidance and a path to resolution.

• Ensure consistent and accurate communication of HR policies, procedures, and programs to employees.

• Handle first-level escalations and provide solutions for challenging employee relations cases.

• Cross collaborations with other HR team members and system managers to provide timely solutions to employees.

1. *Call Center Support:

• Support call center operations by managing incoming calls, providing general People & Culture information, and ensuring timely escalation of complex or sensitive matters.

1. *Employee Engagement support:

• Support employee engagement initiatives on a system-wide basis and improve employee engagement.

1. *Data Management:

• Maintain accurate and confidential employee databases

• Ensure data integrity, privacy and compliance with data protection regulations.

1. Compliance and Policy Adherence:

• Maintain up to date awareness of HR policies, procedures, and legal regulations.

1. Other Duties as Assigned:

• Perform additional responsibilities as needed to support organizational priorities, operational needs, and the evolving goals of the department.

Important Note: (*) indicates an essential function of the job as defined by the Americans with Disabilities Act (ADA). Essential functions are the core duties that are fundamental to the position and must be performed, with or without reasonable accommodation. (Do not erase: Keep this disclaimer on all job descriptions.)

Success Factors

• You create a welcoming and professional first impression, ensuring every interaction reflects Centralus Health's values.

• You deliver clear, relevant, and consistent information to employees, ensuring a positive employee experience and efficient case resolution.

• You bring organization and consistency to daily operations, ensuring a smooth and efficient front desk and call center experience.

• You know when to resolve, route, or escalate, ensuring the right issues reach the right teams at the right time.

• You handle sensitive information with discretion and professionalism, maintaining trust and confidentiality.

Education / Experience Qualifications

• 2+ years of experience in administrative support, customer service, or a related role

Preferred:

• Experience in a healthcare, human resources, or customer service environment.

• Familiarity with HR processes, systems, or service center operations.

• Strong organizational and communication skills with the ability to manage multiple priorities

Physical Requirements

• Ability to move up to 25 pounds occasionally.

• Ability to remain at a workstation and move around the workspace as needed to complete job tasks, and operate standard office equipment including computers and telephones, with or without reasonable accommodation.

• Ability to communicate effectively in person, by phone, and via digital platforms.

• Ability to work in extreme heat or cold.