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Weekend Level 1 Help Desk Support Jobs in Arizona

TRAPP TECHNOLOGY INC

IT Help Desk Level 2

Phoenix, AZ · On-site +1

$22 - $28/hr

Position Summary The Service Delivery Technician II provides technical support in a professional ... Minimum of 3+ years of technical customer support or IT help desk experience required; MSP (Managed ...

Trapp Technology

IT Help Desk Level 2

Phoenix, AZ · On-site

$22 - $28/hr

Position Summary The Service Delivery Technician II provides technical support in a professional ... Minimum of 3+ years of technical customer support or IT help desk experience required; MSP (Managed ...

itSynergy

Level 2 Help Desk Engineer

Phoenix, AZ · Hybrid

$65K - $80K/yr

Role Summary As an L2 Helpdesk Engineer, you are the escalation point for advanced technical issues ... Escalated Support: Handle advanced troubleshooting for endpoint, server, and network issues ...

IDEALFORCE LLC

Help Desk Analyst (29703)

Phoenix, AZ · On-site

$20.25 - $27.75/hr

Expert PC Support Overall: intermediate/advanced Troubleshooting physical PC connections ... The above statements are intended to describe the general nature and level of work being performed ...

IDEALFORCE LLC

Help Desk Analyst (41949)

Phoenix, AZ · On-site

$20.25 - $27.75/hr

... skills QA Testing (1-2 years) Additional Information Additional Information : - "All your ... The above statements are intended to describe the general nature and level of work being performed ...

IDEALFORCE LLC

Help Desk Analyst (41949)

Phoenix, AZ · On-site

$20.25 - $27.75/hr

... skills QA Testing (1-2 years) Additional Information Additional Information : - "All your ... The above statements are intended to describe the general nature and level of work being performed ...

IDEALFORCE LLC

Help Desk Analyst (29047)

Phoenix, AZ · On-site

$20.25 - $27.75/hr

... II level; identifying remedies and completing resolution activities including validation with the ... Hardware, server support, or security related); researching and analyzing a wide range of ...

IDEALFORCE LLC

Help Desk Analyst (29310)

Phoenix, AZ

$20.25 - $27.75/hr

... II level; identifying remedies and completing resolution activities including validation with the ... Hardware, server support, or security related); researching and analyzing a wide range of ...

ATG

Help Desk Specialist - Junior

Fort Huachuca, AZ · On-site

Support management services for all accounts, credentials, badges, and network access for personnel and coordinate access revocations with the Government upon expiration of orders. * Create and ...

Judge Group, Inc.

Helpdesk Analyst

Malvern, PA · On-site

$20 - $23/hr

Help Desk Analyst provides support to end users for computer, application, system, device, access ... By providing your phone number, you consent to: (1) receive automated text messages and calls from ...

Revel Staffing

IT Help Desk Specialist

Phoenix, AZ · On-site

Provide first-level technical support for common IT issues, including password resets, account ... Active HIPAA compliance credential or training required. 1+ year of IT help desk, service desk ...

New

Pae

IT Support Technician

Tucson, AZ · On-site

$33 - $35/hr

Associates Degree, and at least 1 year of IT help desk support experience * Or High school diploma/GED, and at least 3 years of IT help desk support experience * Hands-on experience with providing ...

Amentum

IT Support Technician

Tucson, AZ · On-site

$33 - $35/hr

Associates Degree, and at least 1 year of IT help desk support experience * Or High school diploma/GED, and at least 3 years of IT help desk support experience * Hands-on experience with providing ...

IDEALFORCE LLC

Help Desk ITS III(35398)

Phoenix, AZ · On-site

$20.25 - $27.75/hr

Prepares statistical reports on help desk utilization; Develops and executes test plans (scripts ... The above statements are intended to describe the general nature and level of work being performed ...

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All JobsLevel 1 Help Desk Support JobsWeekend Level 1 Help Desk Support JobsWeekend Level 1 Help Desk Support Jobs in Arizona

Weekend Level 1 Help Desk Support information

What is a Weekend Level 1 Help Desk Support?

Weekend Level 1 Help Desk Support professionals are entry-level IT support staff who provide assistance to users experiencing technical issues, typically during weekends when regular staff may be unavailable. Their responsibilities include troubleshooting basic hardware and software problems, answering user queries, and escalating more complex issues to higher-level support teams. They often work shifts, handle support tickets, and ensure that end-users receive timely help, minimizing downtime and disruptions during weekends.

What are the key skills and qualifications needed to thrive as a Weekend Level 1 Help Desk Support?

To thrive as a Weekend Level 1 Help Desk Support, you need basic IT knowledge, troubleshooting skills, and typically a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, remote desktop tools, and basic networking concepts is often required. Strong communication, patience, and the ability to remain calm under pressure help you effectively assist users and resolve issues. These skills and qualities ensure prompt and accurate technical support, leading to high user satisfaction and efficient problem resolution during critical weekend hours.

What are the typical challenges faced by Weekend Level 1 Help Desk Support, and how can they effectively address them?

Weekend Level 1 Help Desk Support staff often encounter challenges such as handling a higher volume of urgent requests due to reduced weekday staff and limited access to escalation resources. Effective time management and strong communication skills are essential for prioritizing tickets and providing clear updates to users. Additionally, building a solid understanding of common technical issues and available knowledge base resources can help resolve problems efficiently, even during off-hours. Collaborating with remote team members and documenting incidents thoroughly ensures smooth handovers to weekday teams.

What is the difference between Weekend Level 1 Help Desk Support vs Weekend Network Support Technician?

AspectWeekend Level 1 Help Desk SupportWeekend Network Support Technician
CertificationsCompTIA A+, ITIL FoundationCompTIA Network+, Cisco CCNA (preferred)
Work EnvironmentHelp desk, call center, remote supportNetwork troubleshooting, on-site or remote
Industry UsageIT support, customer serviceNetwork infrastructure, enterprise IT
Common Search IntentBasic IT support roles, help desk jobsNetwork troubleshooting, infrastructure support

Weekend Level 1 Help Desk Support primarily handles basic IT issues, customer inquiries, and remote troubleshooting, often requiring certifications like CompTIA A+. In contrast, Weekend Network Support Technicians focus on network infrastructure, troubleshooting connectivity issues, and may need network-specific certifications like Cisco CCNA. While both roles support IT operations, Help Desk roles are more customer service-oriented, whereas Network Support roles involve technical network management.

What cities in Arizona are hiring for Weekend Level 1 Help Desk Support jobs?

Cities in Arizona with the most Weekend Level 1 Help Desk Support job openings:

Weekend Level 1 Help Desk Support jobs near you

IT Help Desk Level 2

Phoenix, AZ • On-site, Remote

TRAPP TECHNOLOGY INC
IT Services • 51 - 200 employees
Learn more about TRAPP TECHNOLOGY INCexternal

$22 - $28/hr

Other

Posted 14 days ago

Job description

Position Summary
The Service Delivery Technician II provides technical support in a professional manner to customers by researching and answering questions, troubleshooting problems, maintaining server and workstation performance, and closing tickets efficiently.
The Service Delivery Technician II is accountable for maintaining customer satisfaction through proactive communication and rapid response, and serves as a technical escalation point for complex or unresolved client tickets submitted via phone, chat, or the ticketing system. This position also acts as a resource for Service Delivery Technician I team members on advanced technical issues, with a focus on technical depth and mentorship.
Responsibilities
  • Maintains availability to receive escalated inbound calls, support tickets, and web chats.
  • Interprets customers' description of problems, troubleshoots and provides solutions, summarizes and documents interactions.
  • Resolves complex tickets escalated from Level I, applying advanced troubleshooting to reach resolution or route the issue to the appropriate next-level team.
  • Serves as the primary point of escalation for Level I technicians, providing technical direction, mentorship, and resolution guidance on complex or unresolved issues.
  • Assesses customers' technical support needs and handles/routes tickets accordingly, using documented procedures and available tools.
  • Provides technical guidance by identifying problems, researching answers, following knowledge base articles, and guiding clients through corrective steps.
  • Proactively writes and updates knowledge base articles.
  • Reviews and approves knowledge base articles submitted by Level I technicians prior to publication.
  • Achieves predetermined/specified performance goals.
  • Follows designated workflows and escalation procedures while maximizing support utilization.
  • Partners with the Service Desk Manager on recurring or high-impact incidents, providing root-cause input and follow-up documentation.
  • Participates in Trapp internal meetings and required trainings.
  • Maintains a professional image and demonstrates and adheres to all Trapp policies and procedures.
  • Other duties as assigned.

Short-Term Success Metrics (First 90 Days)
During the first 90 days, technicians participate in structured onboarding focused on Trapp Technology's internal systems, technologies, services, and processes. Success includes:
  • Completing required onboarding and technical training modules
  • Demonstrating proficiency with internal tools, workflows, and documentation standards
  • Effectively supporting customers through ticket, chat, and phone channels under guidance
  • Following escalation procedures, company policies and service delivery expectations
  • Demonstrating technical readiness to support Level I technicians and handle escalated issues
  • Meeting defined quality, communication, and performance expectations

Qualifications
  • Minimum of 3+ years of technical customer support or IT help desk experience required; MSP (Managed Service Provider) experience strongly preferred.
  • Demonstrates strong analytical and troubleshooting skills, with the ability to quickly isolate root causes and resolve technical issues
  • Excellent communication skills, including clear and professional verbal, written, and active listening abilities
  • Ability to compose grammatically accurate, concise, and well-documented notes and ticket updates
  • Experience creating and maintaining technical documentation and Standard Operating Procedures (SOPs)
  • Thrives in a fast-paced, technically demanding environment with shifting priorities• Proven experience administering Windows Server environments, including Active Directory (user provisioning/de-provisioning, security group management, and permissions/access control)
  • Strong working knowledge of Microsoft O365 Exchange, including license management, distribution list and group creation, and access/permissions configuration
  • Hands-on experience with VMware vSphere\VMM\Hyper-V for virtual infrastructure management
  • Proficiency with FSLogix profile management in cloud-hosted virtual desktop environments
  • Experience supporting and administering cloud-hosted virtual environments (RDS/VDI)
  • Solid understanding of both Windows OS and macOS environments
  • Proficiency in PowerShell, including script creation and automation for administrative tasks
  • Experience with email security and threat protection platforms such as Proofpoint and Barracuda
  • Familiarity with RMM/monitoring tools, specifically Atera
  • Experience supporting Remote Desktop Services environments
  • Working knowledge of password/credential management tools such as 1Password
  • Proficient use of ticketing systems for issue tracking and resolution
  • Strong technical documentation skills, with the ability to create clear, accurate SOPs and knowledge base articles
  • CompTIA A+ certification, required.
  • High School Diploma or GED equivalent, required.

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