Job Summary:
SBM Management Services, LP is seeking a Software Data Entry Specialist I who will become an expert in the 4Insite web and mobile platforms. The role involves maintaining accurate records of large-scale data management and collaborating with the AI development team to enhance system functionalities.
Responsibilities:
• Become an expert in the 4insite web and mobile platforms
• Evaluate accuracy and relevancy of AI responses
• Provide detailed feedback to improve AI performance and accuracy
• Maintain accurate records of large-scale data management and review
• Collaborate with the AI development team to enhance system functionalities
• Report any discrepancies or issues identified during the data review process
• Collect qualitative and quantitative data to contribute to daily project reports
• Reviews and verifies change requests and documents to determine accuracy and completeness of information
• Utilizes discretion and escalates issues as needed to correct or complete data.
• Completes all tasks in a timely and accurate manner.
• Ensures all data is entered by appropriate deadlines and contain appropriate approvals
• Ensure data is distributed to all the proper channels of visibility on the software platform
• Support subject-matter experts to ensure that IT-delivered services and end-user productivity goals are met or exceeded
• Troubleshoot the end user’s issue and resolve upon first contact
• Helping with customer support tickets during downtime
• Accurately record and document all details of the issues or service request, including categorization and priority into IT service desk tools
• Demonstrate a desire to help others with specific technical issues and be able to understand the support process from the customers point of view
• Other duties or special projects as assigned by management
• Travel to customer sites may be required up to 20% of the time
• Weekend availability required
Qualifications:
Required:
• Bachelor’s degree from a four-year college or university with 1-2 years of experience; or equivalent combination of education and experience.
• May be required to have a valid driver’s license.
Company:
SBM Management Services, LP is an Facilities Services providing company. Founded in 1982, the company is headquartered in Mcclellan, USA, with a team of 10001+ employees. The company is currently Late Stage.