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Weekend Helpdesk Jobs in Rochelle, IL (NOW HIRING)

The Salvation Army

Retail Sales Associate

Rockford, IL · On-site

$15/hr

... weekends, and holidays as scheduled] Benefits: * Paid vacation, sick time, and holidays, prorated ... Help sort, prepare, and move merchandise to the sales floor * Keep the store clean, safe, and ...

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Weekend Helpdesk information

See Rochelle, IL salary details

$12

$22

$32

How much do weekend helpdesk jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for weekend helpdesk in Rochelle, IL is $22.51, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.24 per hour, depending on experience, location, and employer.

What is a Weekend Helpdesk job?

A Weekend Helpdesk job involves providing IT or customer support outside regular business hours, typically on weekends. Responsibilities may include troubleshooting technical issues, assisting users with account access, and resolving service requests. These roles are common in industries requiring 24/7 support, such as IT services, healthcare, and e-commerce. Strong communication and problem-solving skills are essential for success in this position.

What are the key skills and qualifications needed to thrive in the Weekend Helpdesk position, and why are they important?

To thrive as a Weekend Helpdesk, you need strong troubleshooting skills, basic IT knowledge, and experience with customer support, commonly backed by a high school diploma or associate degree in a technology-related field. Familiarity with ticketing systems (like Zendesk or ServiceNow), remote desktop tools, and standard office software is highly beneficial. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These abilities are essential for quickly resolving user issues, ensuring customer satisfaction during weekend hours when full support teams may not be available.

What are typical challenges faced by Weekend Helpdesk staff, and how are they addressed?

Weekend Helpdesk staff often handle technical issues that arise during off-peak times when limited in-person IT resources are available. This requires strong problem-solving abilities and the capacity to work independently, as immediate escalation options may be fewer than during regular business hours. However, most employers provide remote support tools, comprehensive knowledge bases, and clear escalation protocols to help you succeed. The ability to address a wide range of inquiries efficiently not only develops your technical skills but also builds customer service expertise applicable to future roles.

What cities near Rochelle, IL are hiring for Weekend Helpdesk jobs? Cities near Rochelle, IL with the most Weekend Helpdesk job openings:
Weekend Helpdesk jobs near you
Men's Life Recovery Coordinator (Night & Weekend) (PT)

Men's Life Recovery Coordinator (Night & Weekend) (PT)

Rockford Rescue Mission

Rockford, IL • On-site

$21/hr

Part-time

Re-posted 12 days ago

Job description

Job Type
Part-time
Description
Rate: $21.00
ASSIST IN THE HOLISTIC GROWTH AND DEVELOPMENT OF RESIDENTS
  • Communicate with the Recovery Services Supervisor regarding resident service assignments and responsibilities.
  • Track resident movement in and out of the facility and monitor in-house resident visitations.
  • Help residents to resolve conflicts and become solution-oriented with the problems they experience.

UPHOLD A STANDARD OF CHRISTLIKENESS AND THAT ALIGNS WITH PROGRAM EXPECTATIONS
  • Look for opportunities to make referrals to the appropriate staff for follow-up counseling.
  • Be vigilant for any inappropriate behaviors, i.e., smoking, drugs and/or alcohol possession or use, threats or physical violence, thievery, and/or weapons.
  • Exhibit non-threatening, conflict resolution amidst guest or resident disputes.
  • Enforce program principles and procedures in a spirit of compassion and respect (Eph.4:1-3, 7).
  • Document any and all corrective actions; filing where designated, and routing copies when appropriate.
  • MAINTAIN A SAFE AND SECURE PHYSICAL ENVIRONMENT
  • Manifest vigilance in helping to prevent any accidents, acts of violence and/or any crisis situations from occurring.
  • Note any hazards or potentially hazardous situation by either correcting that situation or referring the issue on to the Recovery Services Supervisor for follow-up.
  • Notify appropriate local emergency personnel (medical, mental health, law enforcement, fire department, etc.) when needed; calling Recovery Services Supervisor as indicated in program call procedure.
  • Defuse and/or refer all incoming crisis telephone calls; documenting for follow-up.
  • ADDITIONAL RESPONSIBILITIES
  • Attend monthly Recovery Program staff meetings.
  • Attend any internal/external trainings, staff meetings, or seminars as suggested by Recovery Services Supervisor.
  • Attend any required first aid, CPR, and/or fire safety trainings as scheduled by Human Resource Director.
  • Supervise functions needed in preparation for evening cleaning crew.
  • All other duties as assigned.

Requirements
PHYSICAL FACTORS
  • Ability to lift up to 50 pounds.2. Standing for extended periods of time.3. Occasional bending, twisting,
  • Lifting, moving and walking.
  • RESPONSIBILITIES
  • Take every opportunity to share the Gospel of Jesus Christ with others.
  • Provide spiritual encouragement to staff, volunteers, guests, and residents.
  • Invest in the spiritual development of staff, guests, residents, and donors.4. Pray for and with staff, volunteers, guests, residents, and donors.
  • Ensure actions and policies reflect the Christian values and purpose of the Mission.
  • Handle relational conflicts according to the Staff Covenant of Romans 12:18 and Matthew 18:15-197.
  • Memorize monthly Scripture, Mission Statement, and Mission Core Values.
  • Participate in corporate prayer and Scripture reading, staff chapel services, and all spiritual gatherings.
  • Support and attend annual mandatory Evangelism In Service training to grow in knowledge of leading others to faith in Christ.
  • Participate in annual spiritual growth training through organization selected curriculum.
  • QUALIFICATIONS
  • Must demonstrate compassion toward the poor, needy, and homeless.
  • Must manifest Christian character traits of integrity, trustworthiness, responsibility, etc.
  • Must display respect, gentleness, and accountability when interacting with the crisis guests and recovery program residents.
  • Must be teachable and function as a team player.
  • Must engage in safe and healthy work practices, both on the premises and off-site facilities. Must take an active part ensuring the safety, health and well-being of all staff, volunteers, and Mission guests.
  • J03 license required within 90 days of hire.

Salary Description
$21.00

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