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Weekend Helpdesk Jobs in Logan, UT (NOW HIRING)

Autonomous Solutions

Helpdesk Experience Manager

Logan, UT · On-site

$118K - $149K/yr

As a Helpdesk Experience Manager , you will own every touchpoint an ASI employee has with technology, from the moment they accept an offer to the day they leave. That means the helpdesk, the devices ...

ComForCare

Rotating Weekend Caregiver

North Logan, UT · On-site

$15 - $16/hr

Live your best life possible by helping others live theirs. Our Caregivers are the heart and soul of what we do. At ComForCare, we like to celebrate successes and have fun while building meaningful ...

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Weekend Helpdesk information

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How much do weekend helpdesk jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for weekend helpdesk in Logan, UT is $19.97, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $22.40 per hour, depending on experience, location, and employer.

What is a weekend helpdesk?

A Weekend Helpdesk job involves providing IT or customer support outside regular business hours, typically on weekends. Responsibilities may include troubleshooting technical issues, assisting users with account access, and resolving service requests. These roles are common in industries requiring 24/7 support, such as IT services, healthcare, and e-commerce. Strong communication and problem-solving skills are essential for success in this position.

What are the key skills and qualifications needed to thrive in the weekend helpdesk position?

To thrive as a Weekend Helpdesk, you need strong troubleshooting skills, basic IT knowledge, and experience with customer support, commonly backed by a high school diploma or associate degree in a technology-related field. Familiarity with ticketing systems (like Zendesk or ServiceNow), remote desktop tools, and standard office software is highly beneficial. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These abilities are essential for quickly resolving user issues, ensuring customer satisfaction during weekend hours when full support teams may not be available.

What are typical challenges faced by weekend helpdesk staff, and how are they addressed?

Weekend Helpdesk staff often handle technical issues that arise during off-peak times when limited in-person IT resources are available. This requires strong problem-solving abilities and the capacity to work independently, as immediate escalation options may be fewer than during regular business hours. However, most employers provide remote support tools, comprehensive knowledge bases, and clear escalation protocols to help you succeed. The ability to address a wide range of inquiries efficiently not only develops your technical skills but also builds customer service expertise applicable to future roles.

What are popular job titles related to Weekend Helpdesk jobs in Logan, UT? For Weekend Helpdesk jobs in Logan, UT, the most frequently searched job titles are:
What job categories do people searching Weekend Helpdesk jobs in Logan, UT look for? The top searched job categories for Weekend Helpdesk jobs in Logan, UT are:
What cities near Logan, UT are hiring for Weekend Helpdesk jobs? Cities near Logan, UT with the most Weekend Helpdesk job openings:
Weekend Helpdesk jobs near you
Infographic showing various Weekend Helpdesk job openings in Logan, UT as of July 2026, with employment types broken down into 14% Locum Tenens, 73% Full Time, 9% Part Time, 2% Contract, and 2% Summer. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $41,537 per year, or $20 per hour.

Helpdesk Experience Manager

Autonomous Solutions

Logan, UT • On-site

$118K - $149K/yr

Full-time

Posted 4 days ago

Job description

At ASI, we are revolutionizing industries with state-of-the-art autonomous robotics solutions. Within the fields of agriculture, construction, landscaping, and logistics, we deliver technologies that enhance safety, productivity, and efficiency. With our core values of Simplicity, Safety, Transparency, Humility, Attention to Detail, Autonomy and Growth guiding everything we do, we're shaping the future of automation in dynamic markets.
ASI Robots has grown to more than 700 employees, and our Information Systems team is shifting from a traditional functional IT model to a Capability Team structure, five autonomous, outcome driven teams that each own a domain end to end. This role sits at that inflection point.
As a Helpdesk Experience Manager, you will own every touchpoint an ASI employee has with technology, from the moment they accept an offer to the day they leave. That means the helpdesk, the devices, software as a service (SaaS) tool, and the onboarding experience. Right now, those things work, but they do not scale. At 700+ employees and growing aggressively, the old model of human handled tickets and manual onboarding will become a ceiling. Your job is to remove that ceiling.
You will report directly to the Vice President (VP) of Information Systems and manage an existing
helpdesk team, with a SaaS Application Admin joining as the team scales. Your key partners are HR (user lifecycle and onboarding), Finance (SaaS procurement and license governance), Security (identity and access management), and every team at ASI whose productivity depends on their tools working.
Responsibilities
  • Own the end-to-end digital onboarding experience, from offer acceptance through Day 1 productivity, and drive time-to-productivity to under half its current baseline by day 90.
  • Automate provisioning and deprovisioning workflows so new hires arrive fully set up and departing employees are cleanly offboarded.
  • Partner with HR to align the technology experience with the broader people experience.
  • Manage the helpdesk team and set the standard for response time, resolution quality, and service culture.
  • Deploy and manage AI-powered Level 1 (L1) triage so routine tickets resolve in minutes without human intervention.
  • Direct device lifecycle management across specification, procurement, configuration, deployment, refresh, and retirement.
  • Build and maintain a self-service help portal so employees can resolve common issues without filing a ticket.
  • Oversee the company's SaaS portfolio, including vendor relationships, license management, renewals, and utilization tracking.
  • Establish a SaaS governance model covering approved tools, procurement process, and shadow IT policy, and partner with Security on access reviews and single sign-on (SSO) enforcement.
  • Hire, develop, and grow the Helpdesk team, including an incoming SaaS Application Admin, and hold the team accountable to service-level agreement (SLA) standards for ticket response and resolution.
  • Measure employee satisfaction, act on feedback, and close the loop to build a service culture the team takes pride in.

Required Qualifications
  • Bachelor's degree in Information Technology, Business, or a related field, or equivalent practical experience.
  • 7+ years of experience in information technology (IT) service management, employee experience, or a combined helpdesk, SaaS, and operations role.
  • Experience leading an IT support or helpdesk team, including setting SLAs, managing performance, and building a service culture.
  • Hands-on SaaS administration experience across a broad stack, including identity, productivity, collaboration, and business tools.
  • Experience designing or significantly improving an employee onboarding and offboarding workflow.
  • Strong understanding of identity and access management, including SSO, multi-factor authentication (MFA), lifecycle automation, and access reviews.
  • Proven ability to partner cross-functionally with HR, Finance, and Security to drive shared outcomes.
  • Data-driven approach to service management, with a track record of tracking metrics, publishing them, and using them to improve.
  • Willingness to travel regularly to ASI's locations in Logan, Mendon, and Lehi, Utah; Longmont, Colorado; and Fort Worth, Texas.

Preferred Qualifications
  • Experience deploying or managing AI-powered helpdesk or service desk tooling, such as chatbots, triage automation, or self-service platforms.
  • Background in a high-growth or scaling company where the employee base grew significantly during your tenure.
  • Familiarity with mobile device management (MDM) platforms such as Jamf or Intune, and device lifecycle management at scale.
  • Information Technology Infrastructure Library (ITIL) certification or equivalent service management framework experience.
  • Experience managing SaaS procurement, vendor negotiations, and license optimization programs.

Physical Requirements
  • Ability to remain in a stationary position at a computer workstation for extended periods.
  • Ability to operate a computer and other office productivity equipment continuously.
  • Ability to communicate and exchange information in person, via phone, and through electronic means.
  • Ability to travel regularly to ASI office locations, including Logan, Mendon, and Lehi, Utah; Longmont, Colorado; and Fort Worth, Texas, and to traverse office environments as required.

At Autonomous Solutions, Inc. (ASI), we are committed to fostering a diverse, inclusive, and equitable workplace where all employees and applicants have equal opportunities. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other legally protected characteristic. ASI complies with all applicable federal, state, and local laws regarding non-discrimination in employment and is dedicated to providing reasonable accommodations for individuals with disabilities throughout the hiring process.

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