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Weekend Epic Help Desk Jobs in Chicago, IL (NOW HIRING)

Middleground It

Help Desk II

Chicago, IL · On-site

$20.50 - $27.75/hr

This role will provide help desk coverage for 40 hours a week, with occasional after hours or weekend scheduled work and upgrades. The Help Desk II Technician is responsible for the continuous ...

Middleground Technologies

Help Desk II

Chicago, IL

$20.50 - $27.75/hr

This role will provide help desk coverage for 40 hours a week, with occasional after hours or weekend scheduled work and upgrades. The Help Desk II Technician is responsible for the continuous ...

HARRIS & HARRIS LTD

Help Desk Analyst

Chicago, IL · On-site

$40K - $55K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Help Desk Analyst The Help Desk Analyst will work with the network and help desk team to provide ... on weekends as needed. Salary: $40,000.00 to $55,000.00 annually Additional Compensation and ...

Socket.dev

Epic Analyst

Des Plaines, IL · On-site

$70 - $100/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Supports live applications and sites by sharing on-call support, monitoring Help Desk tickets and ... Epic system configuration of routine maintenance items for PB coding, including but not limited to ...

New

Trilogy Inc

Helpdesk Analyst

Chicago, IL · On-site

$24.38 - $28.04/hr

He/she/they will mentor and coach employees on escalation and troubleshooting procedures; and cross train with the remaining IT team. The Help Desk Analyst may work evening hours, weekends, or ...

Trilogy Inc

Helpdesk Analyst

Skokie, IL

$24.38 - $28.04/hr

He/she/they will mentor and coach employees on escalation and troubleshooting procedures; and cross train with the remaining IT team. The Help Desk Analyst may work evening hours, weekends, or ...

Trilogy

Helpdesk Analyst

Chicago, IL · On-site

$24.38 - $28.04/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

He/she/they will mentor and coach employees on escalation and troubleshooting procedures; and cross train with the remaining IT team. The Help Desk Analyst may work evening hours, weekends, or ...

Powers Health

Epic Application Analyst

Munster, IN · On-site

$40.14 - $63.97/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

They act as a second level of support and an extension of the help desk as part of the day-to-day support duties. The Epic Application Analyst understands their assigned applications, their value to ...

Powers Health

Epic Application Analyst

Munster, IN · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

They act as a second level of support and an extension of the help desk as part of the day-to-day support duties. The Epic Application Analyst understands their assigned applications, their value to ...

Powers Health

Epic Application Analyst

Munster, IN · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

They act as a second level of support and an extension of the help desk as part of the day-to-day support duties. The Epic Application Analyst understands their assigned applications, their value to ...

Powers Health

Epic Application Analyst

Munster, IN · On-site

$40.14 - $63.97/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

They act as a second level of support and an extension of the help desk as part of the day-to-day support duties. The Epic Application Analyst understands their assigned applications, their value to ...

Powers Health

Epic Application Analyst

Munster, IN · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

They act as a second level of support and an extension of the help desk as part of the day-to-day support duties. The Epic Application Analyst understands their assigned applications, their value to ...

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All JobsEpic Help Desk JobsWeekend Epic Help Desk JobsWeekend Epic Help Desk Jobs in Chicago, IL

Weekend Epic Help Desk information

See Chicago, IL salary details

$14

$22

$34

How much do weekend epic help desk jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for weekend epic help desk in Chicago, IL is $22.11, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $24.76 per hour, depending on experience, location, and employer.

What is a Weekend Epic Help Desk?

A Weekend Epic Help Desk is a specialized IT support service that assists healthcare professionals with issues related to the Epic electronic health record (EHR) system during weekends. Staffed by knowledgeable technicians, this help desk addresses problems such as login issues, system errors, workflow support, and troubleshooting for users working outside of regular business hours. The goal is to ensure continuous, reliable access to patient records and support critical clinical operations when standard weekday support may not be available.

What are the key skills and qualifications needed to thrive as a Weekend Epic Help Desk professional?

To thrive as a Weekend Epic Help Desk professional, you need strong problem-solving abilities, knowledge of healthcare workflows, and experience with the Epic electronic health record (EHR) system, often supported by relevant Epic certifications or healthcare IT experience. Proficiency with ticketing systems, remote desktop tools, and Epic modules such as Hyperspace or MyChart is typically required. Excellent communication, patience, and the ability to stay calm under pressure are essential soft skills for assisting users and coordinating with technical teams during off-hours. These skills ensure timely resolution of technical issues, minimize disruptions to patient care, and provide effective support during critical weekend shifts.

What are some common challenges faced by Weekend Epic Help Desk staff, and how can they prepare for them?

Weekend Epic Help Desk staff often encounter high call volumes and urgent issues, as many healthcare providers rely on timely support outside standard business hours. A key challenge is troubleshooting complex problems with limited access to in-person resources or escalations. To prepare, it's important to develop strong communication and problem-solving skills, familiarize yourself with the most frequent Epic system issues, and stay updated on organizational protocols. Collaborating closely with on-call technical teams and documenting issues clearly can also help ensure smooth transitions and effective resolutions.

What is the difference between Weekend Epic Help Desk vs Weekend IT Support Specialist?

AspectWeekend Epic Help DeskWeekend IT Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site or remote technical support
Industry UsageIT service providers, tech companiesIT departments, tech firms
Common Search IntentTechnical troubleshooting, customer supportHardware/software issues, user assistance

The Weekend Epic Help Desk and Weekend IT Support Specialist roles both involve technical support, but the Help Desk typically focuses on customer service and troubleshooting via phone or remote tools, while the IT Support Specialist may handle more hardware and software issues directly. Both roles require similar certifications and are common in IT service environments, making them closely related but distinct in daily tasks.

What are the most commonly searched types of Epic Help Desk jobs in Chicago, IL?

The most popular types of Epic Help Desk jobs in Chicago, IL are:

What are popular job titles related to Weekend Epic Help Desk jobs in Chicago, IL?

For Weekend Epic Help Desk jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Weekend Epic Help Desk jobs in Chicago, IL look for?

The top searched job categories for Weekend Epic Help Desk jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Weekend Epic Help Desk jobs?

Cities near Chicago, IL with the most Weekend Epic Help Desk job openings:

Weekend Epic Help Desk jobs near you

Help Desk II

Middleground It

Chicago, IL • On-site

$20.50 - $27.75/hr

Full-time

Re-posted 24 days ago

Job description

We are a rapidly growing IT Managed Service Provider located in the Loop. We provide outsourced IT services to clients in the Chicago area, including industries such as Healthcare, Legal, Financial, Manufacturing, Federal Government, and many more. We are very fast paced and this position requires quick thinking and a "can do" attitude.
We are looking for an eager, hungry, and motivated individual for full time salaried employment who is willing to work hard and be a team player. In this IT help desk II opportunity, the ideal candidate will be responsible for providing Windows based technical support to end-users on a variety of issues under the guidance of senior engineers. Most technical support will be either from our office or on-site at client locations in the Chicago area.
This support will involve responding to telephone calls and e-mails and then identifying, researching, and resolving technical problems with Microsoft Windows related software and PC Hardware. This role will provide help desk coverage for 40 hours a week, with occasional after hours or weekend scheduled work and upgrades.
The Help Desk II Technician is responsible for the continuous operation of all including personal computers, laptops, mobile devices, local and remote storage, telecommunications, printers, copiers, meeting room audio-visual support, desktop software support and network troubleshooting for clients.
Qualifications/Requirements:
  • College degree in Computer Science preferred or equivalent work experience.
  • Certifications in A+, MCSA, MCSE preferred or equivalent work experience.
  • Must have a minimum of 3-5 years' work experience as a Help Desk II Technician in a corporate environment.
  • Must have excellent knowledge of Microsoft Office applications and be able to support them.
  • Must have excellent customer service skills.
  • Must be self-directed and have the ability to problem solve.
  • Must have ability to be disciplined and self sufficient
  • Ability to lift up to 25 lbs.
  • Must have valid driver's license.
  • Preferred to have Managed Service Provider experience

Compensation:
You will learn an immense number of things at our company.
Background will be checked.
Please send your resume and contact information, and one recent IT project you completed.
This will be a W2 position.
Professional and city working environment
Ideal candidate will live closer to the downtown Chicago area
Office located one block east of Union Station
Please, no recruiters!
Please, do not call us about this position!
**posting will be deleted only once the position has been filed. if posting still up, job still available**

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