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Weekend Epic Help Desk Jobs in Iowa (NOW HIRING)

Dave & Buster's

Front Desk - Host

Davenport, IA

$13.25 - $17.75/hr

Manages flow from the front doors, efficiently helping Guests with needs and directing as needed ... Work days, nights, and/or weekends as required. * Work in noisy, fast paced environment with ...

Dave & Buster's, Inc.

Front Desk / Host

Davenport, IA · On-site

$13.25 - $17.75/hr

Manages flow from the front doors, efficiently helping Guests with needs and directing as needed ... Work days, nights, and/or weekends as required. * Work in noisy, fast paced environment with ...

Dave & Buster's

Front Desk / Host

Davenport, IA

$13.25 - $17.75/hr

Manages flow from the front doors, efficiently helping Guests with needs and directing as needed ... Work days, nights, and/or weekends as required. * Work in noisy, fast paced environment with ...

Dave & Buster's, Inc.

Front Desk / Host

Des Moines, IA · On-site

$7.25 - $11.75/hr

Manages flow from the front doors, efficiently helping Guests with needs and directing as needed ... Work days, nights, and/or weekends as required. * Work in noisy, fast paced environment with ...

Dave & Buster's

Front Desk / Host

Des Moines, IA

$7.25 - $11.75/hr

Manages flow from the front doors, efficiently helping Guests with needs and directing as needed ... Work days, nights, and/or weekends as required. * Work in noisy, fast paced environment with ...

Dave & Buster's, Inc.

Front Desk - Host

Davenport, IA · On-site

$13.25 - $17.75/hr

Manages flow from the front doors, efficiently helping Guests with needs and directing as needed ... Work days, nights, and/or weekends as required. * Work in noisy, fast paced environment with ...

Spotix Inc

IT Intern

North Liberty, IA · On-site

$13.75 - $18.25/hr

Flexible M-F, 4 hours/day, no weekends required Reports to: Director of eCommerce At Spotix, we ... Managing Help Desk requests by receiving, triaging, and responding to them promptly.

Spotix

IT Intern

North Liberty, IA · On-site

$13.75 - $18.25/hr

Flexible M-F, 4 hours/day, no weekends required Reports to: Director of eCommerce At Spotix, we ... Managing Help Desk requests by receiving, triaging, and responding to them promptly.

Door Desk Deliveries LLC

DDRO - Helper

Grimes, IA

$18/hr

Why Youll Love Working as a Driver Helper: * Earn $18.00/hr. with additional incentives ... That means you get 3 weekend days a week. * 4 shifts per week, ranging from 8-10 hours, pending on ...

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All JobsEpic Help Desk JobsWeekend Epic Help Desk JobsWeekend Epic Help Desk Jobs in Iowa

Weekend Epic Help Desk information

What is a Weekend Epic Help Desk?

A Weekend Epic Help Desk is a specialized IT support service that assists healthcare professionals with issues related to the Epic electronic health record (EHR) system during weekends. Staffed by knowledgeable technicians, this help desk addresses problems such as login issues, system errors, workflow support, and troubleshooting for users working outside of regular business hours. The goal is to ensure continuous, reliable access to patient records and support critical clinical operations when standard weekday support may not be available.

What are the key skills and qualifications needed to thrive as a Weekend Epic Help Desk professional?

To thrive as a Weekend Epic Help Desk professional, you need strong problem-solving abilities, knowledge of healthcare workflows, and experience with the Epic electronic health record (EHR) system, often supported by relevant Epic certifications or healthcare IT experience. Proficiency with ticketing systems, remote desktop tools, and Epic modules such as Hyperspace or MyChart is typically required. Excellent communication, patience, and the ability to stay calm under pressure are essential soft skills for assisting users and coordinating with technical teams during off-hours. These skills ensure timely resolution of technical issues, minimize disruptions to patient care, and provide effective support during critical weekend shifts.

What are some common challenges faced by Weekend Epic Help Desk staff, and how can they prepare for them?

Weekend Epic Help Desk staff often encounter high call volumes and urgent issues, as many healthcare providers rely on timely support outside standard business hours. A key challenge is troubleshooting complex problems with limited access to in-person resources or escalations. To prepare, it's important to develop strong communication and problem-solving skills, familiarize yourself with the most frequent Epic system issues, and stay updated on organizational protocols. Collaborating closely with on-call technical teams and documenting issues clearly can also help ensure smooth transitions and effective resolutions.

What is the difference between Weekend Epic Help Desk vs Weekend IT Support Specialist?

AspectWeekend Epic Help DeskWeekend IT Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site or remote technical support
Industry UsageIT service providers, tech companiesIT departments, tech firms
Common Search IntentTechnical troubleshooting, customer supportHardware/software issues, user assistance

The Weekend Epic Help Desk and Weekend IT Support Specialist roles both involve technical support, but the Help Desk typically focuses on customer service and troubleshooting via phone or remote tools, while the IT Support Specialist may handle more hardware and software issues directly. Both roles require similar certifications and are common in IT service environments, making them closely related but distinct in daily tasks.

What are popular job titles related to Weekend Epic Help Desk jobs in Iowa?

For Weekend Epic Help Desk jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Weekend Epic Help Desk jobs in Iowa look for?

The top searched job categories for Weekend Epic Help Desk jobs in Iowa are:

What cities in Iowa are hiring for Weekend Epic Help Desk jobs?

Cities in Iowa with the most Weekend Epic Help Desk job openings:

Weekend Epic Help Desk jobs near you
Infographic showing various Weekend Epic Help Desk job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution.

Full Time Front Desk Representative

Hilton Worldwide Holdings

Cedar Rapids, IA • On-site

$14.50 - $17.75/hr

Other

Posted 8 days ago

Hilton rating

6.4

Company rating: 6.4 out of 10

Based on 760 frontline employees who took The Breakroom Quiz

54th of 108 rated hotels

Job description

POSITION SUMMARY
The Guest Services Representative's primary role is to ensure the guest expectations are met and that the financial transactions related to the property are properly executed. The Guest Service Representative is responsible for orienting guests to the property, informing them of additional options and/or services, and anticipating the guest's needs. The role maintains a thorough knowledge of brand standards and procedures and all its grounds, products, and services as well as awareness of other roles and responsibilities throughout the organization. In addition to maintaining our vision by adhering to our values, this position must provide the highest level of service to our guests in all front desk-related functions while maximizing rate and occupancy.
Flexible availability for 1st Shift (8AM-3PM) and 2nd Shift (3PM-10PM), with mandatory alternating weekend availability.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
  • Ensure the highest level of guest satisfaction by offering attentive service to every guest and associate; greet guest immediately with a friendly and sincere welcome.
  • Listen carefully to understand all guest requests, respond with appropriate action and provide accurate information.
  • Resolve any problems or issues quickly, efficiently and courteously.
  • Anticipate potential issues and problems and engage proactively to avoid them utilizing Service Recovery items as necessary.
  • Ensure guest, room and group event information gathered and data entered is accurate, up to date and properly communicated.
  • Support an organized and comprehensive filing system by documenting on purchases, reports and tracking logs.
  • Maintains, monitors and prepares guest/group requirements keeping information up to date and relays information as needed.
  • Deliver sales and upsell opportunities for all company products and services.
  • Maintain proper key management system.
  • Prepare list of expected arrivals, assist in preregistration activities and process advance reservations.
  • Create and maintain reservation records and prepare letters of confirmation and promptly process any cancellations and modifications.
  • Properly and accurately follows all cash-handling, check and credit processes and policies.
  • Verify credit card and required guest information.
  • Proficiently operate and enter data into all Front Office computer systems including property management, catering, Microsoft Office, Company branded or similar systems.
  • Remain up-to-date and familiar with procedures, activities at the company, local attractions, current events, directions and other information on the local area in order to provide accurate information at the Front Desk.
  • Performs pool monitoring as needed/required by state.
  • Ensures all areas of lobby, front desk and entrances are properly sanitized according to brand.
  • Wears proper uniform at all times and is warm, welcoming, and genuine.
  • Attend staff meetings as needed.
  • All other duties as assigned.
SUPERVISORY RESPONSIBILITIES
No direct supervisory responsibilities.
JOB REQUIREMENTS
  • Customer Service-centric.
  • Can work on your own as well as part of a team.
  • Performs work well with speed, accuracy, and attention to detail.
  • Able to work well in stressful, high-pressure situations.
  • Ability to maintain confidentiality of guest information.
  • Clear and thorough communication skills.
  • Excellent problem-solving skills.
  • Ability to follow directions thoroughly and work with minimal supervision.
  • Ability to comprehend and use computerized reservation system.
  • Able to assimilate complex information, data, etc. from disparate sources and consider, adjust/modify to meet the constraints of particular.
  • Willing and able to work evenings, weekends and holidays; available for flexible scheduling to meet the needs of the department.
  • Must be able to handle a crisis in a calm, effective manner, including upset guests, fire, tornado, armed robbery and assault, bomb threats and accidents.
EDUCATION and/or EXPERIENCE
High School education or GED required to accomplish the essential functions of this job; must be computer proficient and familiar with office equipment.
COMPANY VALUES
  • GRATEFUL. For all we have, for all we can do to be of service to others.
  • HELPFUL. To our Family and Community, Teammates and Guests.
  • KIND. To all, in everything we do.

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