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Weekend Email Customer Support Jobs in Ware, MA (NOW HIRING)

Imperial

Customer Service Coordinator

Worcester, MA · On-site

$22.75 - $25/hr

The Customer Service Coordinator is responsible for supporting the day-to-day success of the ... Send weekly update email to CS Team for collaboration and consistently purposes. * Department ...

TransCore

Customer Service Representative

Auburn, MA

$17 - $20/hr

The CSR is responsible for all telephone, e-mail, and chat account maintenance. The CSR determines ... Work a rotating weekend schedule. * File applications and other paperwork as necessary.

Trelleborg

Customer Service Rep

Northborough, MA · On-site

$25 - $27.50/hr

Direct customer communication via telephone and email * Develop and maintain strong customer ... Support TSS sales staff and Sales Reps to generate new business * Work with engineering to ensure ...

Trelleborg Group

Customer Service Rep

Northborough, MA · On-site

$25 - $27.50/hr

Direct customer communication via telephone and email * Develop and maintain strong customer ... Support TSS sales staff and Sales Reps to generate new business * Work with engineering to ensure ...

TransCore

Customer Service Representative

Auburn, MA · On-site

$17 - $20/hr

The CSR is responsible for all telephone, e-mail, and chat account maintenance. The CSR determines ... Work a rotating weekend schedule. * File applications and other paperwork as necessary.

Trelleborg Group

Customer Service Rep

Northborough, MA · On-site

$25 - $27.50/hr

Direct customer communication via telephone and email * Develop and maintain strong customer ... Support TSS sales staff and Sales Reps to generate new business * Work with engineering to ensure ...

TransCore

Customer Service Representative

Auburn, MA · On-site

$17 - $20/hr

The CSR is responsible for all telephone, e-mail, and chat account maintenance. The CSR determines ... Work a rotating weekend schedule. * File applications and other paperwork as necessary.

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All JobsEmail Customer Support JobsWeekend Email Customer Support JobsWeekend Email Customer Support Jobs in Ware, MA

Weekend Email Customer Support information

See Ware, MA salary details

$11

$23

$58

How much do weekend email customer support jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for weekend email customer support in Ware, MA is $23.86, according to ZipRecruiter salary data. Most workers in this role earn between $12.36 and $27.21 per hour, depending on experience, location, and employer.

What is a weekend email customer support?

Weekend Email Customer Support roles involve assisting customers with their inquiries, issues, or complaints via email, specifically during the weekend. These roles are crucial for companies that offer support outside regular business hours to ensure continuous customer satisfaction. Responsibilities typically include responding to customer emails promptly, resolving product or service issues, and sometimes escalating more complex cases to other team members. Excellent written communication skills and the ability to work independently are essential for this job.

What are the key skills and qualifications needed to thrive as a weekend email customer support representative?

To excel as a Weekend Email Customer Support representative, strong written communication skills, attention to detail, and experience with customer service practices are essential, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email platforms, and ticketing systems is typically required. Patience, problem-solving abilities, and a customer-centric attitude help individuals stand out in this role. These skills ensure timely, accurate, and empathetic support, which is crucial for maintaining customer satisfaction and company reputation during off-peak hours.

What are the main challenges of working as a weekend email customer support representative, and how can I prepare for them?

Working as a Weekend Email Customer Support representative often involves managing a higher volume of customer inquiries due to reduced staffing, and sometimes handling more urgent or unresolved issues that have accumulated over the week. You may also need to make decisions independently, as supervisory support can be limited during weekends. To prepare, it's helpful to familiarize yourself thoroughly with company policies, develop strong written communication skills, and practice effective time management to prioritize and resolve tickets efficiently.

What is the difference between Weekend Email Customer Support vs Weekend Chat Customer Support?

AspectWeekend Email Customer SupportWeekend Chat Customer Support
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote or office-based, handling email inquiriesRemote or office-based, managing live chat interactions
Industry UsageCommon in e-commerce, tech, and service sectorsCommon in e-commerce, tech, and service sectors
Search & Comparison IntentUnderstanding email support roles on weekendsUnderstanding live chat support roles on weekends

Weekend Email Customer Support involves assisting customers via email, providing detailed responses and troubleshooting. Weekend Chat Customer Support involves real-time assistance through live chat, requiring quick responses. Both roles require similar skills and credentials but differ mainly in communication method and immediacy of support.

What cities near Ware, MA are hiring for Weekend Email Customer Support jobs?

Cities near Ware, MA with the most Weekend Email Customer Support job openings:

Weekend Email Customer Support jobs near you

Customer Service Representative

Steel Partners Holdings

Agawam, MA • On-site

$16 - $21.75/hr

Other

Medical, Dental, Vision, Life, Retirement

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Customer Service Representative

OMG Inc. is a leading manufacturer of fastening products and technologies for the commercial roofing and construction industries worldwide. Headquartered in western Massachusetts, OMG is an equal-opportunity employer prioritizing the safety of our employees and customers. The company values integrity, teamwork, diversity, trust, respect, commitment, and a passion for excellence. OMG is a global company operating manufacturing facilities in Massachusetts, Illinois, and Minnesota.

Position Overview

OMG currently operates in two Divisions: OMG Roofing Products and FastenMaster®. OMG Roofing Products is a leading global manufacturer and supplier of value-added components for the commercial roofing industry. The FastenMaster Division manufactures and markets innovative, premium quality wood-to-wood fasteners that are engineered to enable professional contractors to complete building projects safer, faster, and easier. The Customer Service Representative builds and maintains business relationships with the sales team and clients by providing prompt, friendly, and accurate responses to customer inquiries, in addition to placing orders, processing returns, and resolving complaints to promote a brand experience. This key position must be a strong communicator, manage their time efficiently, possess strong organizational skills, and above all, be an enthusiastic team player.

Position Responsibilities
  • Promote safety as the number one priority of all OMG employees.
  • Maintain a positive, and professional attitude toward customers always.
  • Promptly respond to customer phone calls and emails and anticipate customer needs.
  • Maintain an in-depth knowledge of appropriate products and their applications based on division.
  • Utilize QAD (ERP) to input, update, and correct purchase orders and other data related to sales, inquiry, delivery, inventory, product location, and shipping status.
  • Maximize selling time for the sales team by fielding and resolving issues related to shipping, inventory, and transit times.
  • Drive accuracy during order entry and standardize operation procedures to improve customer satisfaction and inventory accuracy.
  • Perform other tasks as assigned.
Position Requirements
  • High school diploma
  • 1-3 years experience in a call center, customer, or client support environment.
  • Adherence to all compliance and auditing requirements when processing orders, applications, returns, and requests.
  • Support the Regional Managers and Field Sales Representatives with reporting, pricing inquiries, purchase order entry, and customer support.
  • Identify continuous improvement opportunities in processes and make recommendations that improve the efficiency of the overall customer service process.
  • Partner with cross-functional teams as necessary to meet required business and customer needs.
  • Strong PC skills including experience with MS Office Suite and familiarity with ERP systems and proficiency in CRM systems, Salesforce preferred.
  • Analytical thinker with a knack for creative resolutions and strong problem-solving skills.
  • Skilled in effective verbal and written communication.
  • Ability to multi-task, organize, prioritize, and manage time effectively.
Physical Requirements
  • Ability to stand, walk, and sit for long periods of time; talk and hear, both in person and by telephone; handle or feel objects or controls, reach with hands and arms; and occasionally lift/push/pull/carry up to 25 pounds.

Must be able to complete all essential job functions listed in the position responsibilities, with or without reasonable accommodation.

Benefits
  • Robust safety team to prioritize your safety
  • Medical, dental, vision coverage
  • Life insurance, short term and long term disability, etc.
  • 401(k) and Roth IRA options, with company match, after 30 days
  • Paid holidays – no waiting period
  • Multiple bonus opportunities, such as referrals
  • Tuition reimbursement
  • Wellness membership reimbursement
  • Career advancement opportunities
  • Employee recognition programs
  • Summer BBQ's, transparent communication, health & wellness challenges, and many other employee events
  • Financial wellness program
  • Raffles, OMG gear, prizes… and more!

Apply