ZipRecruiter

Log In

1

Weekend Email Customer Support Jobs in Nottingham, MD

trane technologies

Customer Support Specialist

Timonium, MD · On-site

$17.25 - $23.25/hr

... support across the district. This role focuses on processing quotes and orders, responding to ... Respond to customer inquiries via phone and email, identify needs, and provide effective solutions.

trane technologies

Customer Support Specialist

Glen Burnie, MD · On-site

$17.50 - $23.50/hr

... support across the district. This role focuses on processing quotes and orders, responding to ... Respond to customer inquiries via phone and email, identify needs, and provide effective solutions.

Nations Photo Lab

Customer Service Associate

Hunt Valley, MD · On-site

$13.75 - $19/hr

Qualifications: 3-5 years of proven customer support experience in a high-volume call center environment Prior experience in phone/chat/email customer support Exceptional typing ability (60 wpm ...

Nations Photo Lab

Customer Service Associate

Hunt Valley, MD · On-site +1

$13.75 - $19/hr

Qualifications: 3-5 years of proven customer support experience in a high-volume call center environment Prior experience in phone/chat/email customer support Exceptional typing ability (60 wpm ...

Millman Multimedia

Customer Service Associate

Hunt Valley, MD · On-site +1

$13.75 - $19/hr

Qualifications: 3-5 years of proven customer support experience in a high-volume call center environment Prior experience in phone/chat/email customer support Exceptional typing ability (60 wpm ...

Copart, Inc.

Customer Service Representative

Baltimore, MD · On-site

$20.03 - $22.58/hr

Position may expand to include Chat and Email Customer Support. Answer and place calls in a professional manner. Measured on call quality -- (Knowledge, level of professionalism, time to place ...

Dixon

Export Customer Support

Chestertown, MD · On-site

$18 - $23/hr

Export Customer Support Location: 1 Dixon Square, Chestertown, MD 21620 Work Hours: 8:00 AM to 5:00 ... Communicate clearly and effectively via email with both internal and external partners * Prepare ...

The Dixon Group

Export Customer Support

Chestertown, MD · On-site

$18 - $23/hr

Export Customer Support Location: 1 Dixon Square, Chestertown, MD 21620 Work Hours: 8:00 AM to 5:00 ... Communicate clearly and effectively via email with both internal and external partners * Prepare ...

next page

Showing results 1-20

All JobsEmail Customer Support JobsWeekend Email Customer Support JobsWeekend Email Customer Support Jobs in Nottingham, MD

Weekend Email Customer Support information

See Nottingham, MD salary details

$10

$23

$56

How much do weekend email customer support jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for weekend email customer support in Nottingham, MD is $23.06, according to ZipRecruiter salary data. Most workers in this role earn between $11.97 and $26.30 per hour, depending on experience, location, and employer.

What is a weekend email customer support?

Weekend Email Customer Support roles involve assisting customers with their inquiries, issues, or complaints via email, specifically during the weekend. These roles are crucial for companies that offer support outside regular business hours to ensure continuous customer satisfaction. Responsibilities typically include responding to customer emails promptly, resolving product or service issues, and sometimes escalating more complex cases to other team members. Excellent written communication skills and the ability to work independently are essential for this job.

What are the key skills and qualifications needed to thrive as a weekend email customer support representative?

To excel as a Weekend Email Customer Support representative, strong written communication skills, attention to detail, and experience with customer service practices are essential, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email platforms, and ticketing systems is typically required. Patience, problem-solving abilities, and a customer-centric attitude help individuals stand out in this role. These skills ensure timely, accurate, and empathetic support, which is crucial for maintaining customer satisfaction and company reputation during off-peak hours.

What are the main challenges of working as a weekend email customer support representative, and how can I prepare for them?

Working as a Weekend Email Customer Support representative often involves managing a higher volume of customer inquiries due to reduced staffing, and sometimes handling more urgent or unresolved issues that have accumulated over the week. You may also need to make decisions independently, as supervisory support can be limited during weekends. To prepare, it's helpful to familiarize yourself thoroughly with company policies, develop strong written communication skills, and practice effective time management to prioritize and resolve tickets efficiently.

What is the difference between Weekend Email Customer Support vs Weekend Chat Customer Support?

AspectWeekend Email Customer SupportWeekend Chat Customer Support
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote or office-based, handling email inquiriesRemote or office-based, managing live chat interactions
Industry UsageCommon in e-commerce, tech, and service sectorsCommon in e-commerce, tech, and service sectors
Search & Comparison IntentUnderstanding email support roles on weekendsUnderstanding live chat support roles on weekends

Weekend Email Customer Support involves assisting customers via email, providing detailed responses and troubleshooting. Weekend Chat Customer Support involves real-time assistance through live chat, requiring quick responses. Both roles require similar skills and credentials but differ mainly in communication method and immediacy of support.

What are the most commonly searched types of Email Customer Support jobs in Nottingham, MD?

The most popular types of Email Customer Support jobs in Nottingham, MD are:

What cities near Nottingham, MD are hiring for Weekend Email Customer Support jobs?

Cities near Nottingham, MD with the most Weekend Email Customer Support job openings:

Weekend Email Customer Support jobs near you

Customer Support Specialist

M2 Technology Group

Fort George G Meade, MD • On-site

$125 - $165/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

New

Key responsibilities

  • Serve as the first point of contact for Tier 1 and Tier 2 technical support via phone, email, and chat.

  • Accurately record, categorize, prioritize, and track support tickets from the initial request through to resolution.

  • Resolve user and system issues using documented Standard Operating Procedures (SOPs).

Job description

M2 Technology Group provides high-assurance cyber and engineering support to federal, defense, and intelligence community programs. We bring that same rigor, discipline, and execution-focused approach to commercial assessments, delivering practical solutions designed for real-world operational environments.

We also have amazing benefits, check them out below!

Role Overview

As a Customer Support Specialist, you will be the primary point of contact for our users, delivering exceptional Tier 1 (Service Desk) and Tier 2 (Escalation) support. You will handle inquiries via phone, email, and chat, ensuring every customer feels heard, valued, and receives efficient IT problem resolution.

Key Responsibilities
  • Front-Line Support: Serve as the first point of contact for Tier 1 and Tier 2 technical support via phone, email, and chat.
  • Ticket Management: Accurately record, categorize, prioritize, and track support tickets from the initial request through to resolution.
  • Technical Troubleshooting: Resolve both basic and complex user and system issues using documented Standard Operating Procedures (SOPs).
  • System Operations: Monitor and support day-to-day IT operations, assisting with client, server, storage, and network devices.
  • Proactive Communication: Keep customers informed by clearly communicating ticket follow-ups, system updates, improvements, and outages.
  • Escalation Management: Effectively elevate critical issues and provide regular status updates to agency management and our global customer base.
  • Process Improvement: Actively participate in meetings to help refine and improve Help Desk processes and procedures.
  • Global Customer Care: Deliver an empathetic, high-quality customer experience, maintaining patience and sensitivity to unique dialects for customers who speak English as a second language.
Qualifications & Skills
  • 0–5 years of relevant IT or customer service experience.
  • Strong ability to prioritize tasks and execute them effectively in a high-pressure environment.
  • Excellent customer service skills with a collaborative, team-oriented mindset.
Schedule Requirements
  • Shift: This role is part of a 24/7 support environment. You will be assigned a fixed, non-rotating shift. Shift hour options include 23:00 - 07:00, 07:00 - 15:00, and 15:00 - 23:00. The current openings include 15:00-23:00 and 07:00 - 15:00. Schedule rotations may include Sunday–Thursday, Tuesday–Saturday, or Monday–Friday.
  • Flexibility: Availability to work weekends and holidays is required.
Clearance & Certifications
  • Certification: Active CompTIA Security+ certification required.
  • Clearance: Active Security Clearance with an appropriate Polygraph required.

Position requires active Security Clearance with appropriate Polygraph.

Pay Range

$125,000–$165,000

  • Please note that the listed salary range for this position at M2 Technology Group is intended as a helpful guide, not a fixed guarantee. We strive to build offers that are equitable and competitive by looking at a variety of factors. Your final compensation will be tailored based on your individual experience, educational background, specialized skills, and the specific demands of the role.
Personal Time Off & Holidays
  • Employees earn 20 Days of Personal Time Off Annually. Want more? Earn an extra day every anniversary for up to 25 Days!
  • Three Tiered Medical Plans from CareFirst BCBS
  • $5,500 Medical Opt-Out
  • Dental, Vision, LTD and STD- 100% Company-paid
401k
  • 10% Employer Contribution (No match needed!) 7% Safe Harbor - 3% Profit Sharing
  • Includes Safe Harbor and Profit Sharing - Immediate Vesting!
Training & Education Reimbursement
  • Up to $7,500 Training/Tuition Reimbursements
  • Flexible Additional Training Support Available Upon Request
Charity Donation Match
  • Feeling Charitable?
  • $250 Annual Donation Match to any Charitable Organization
Pet Adoption
  • Need a furry companion?
Referral Bonus & Company Events
  • $7,500 Referral Bonus
  • Quarterly Happy Hours, Annual Picnic, Holiday Party, Movie Nights, All Hands Meet Ups
Other Perks
  • Swag Drops!, Flexible work schedule, Employee Appreciation Awards, Work Anniversary Gifts, Newborn Gifts
#J-18808-Ljbffr

Apply