ZipRecruiter

Log In

1

Weekend Email Customer Support Jobs in Nottingham, MD

Parksite

Sales Support Associate

White Marsh, MD · On-site

$65K - $75K/yr

Strong customer service skills with professional phone and email etiquette. * Ability to multitask ... Support-driven role with a strong emphasis on teamwork and reliability. About Our Companies ...

Senior Helpers of Bel Air

Weekend Caregiver

Bel Air, MD · On-site

$16 - $19/hr

We hire only the best Caregivers and then set you up to succeed with on-call support, world-class ... customers, client neighbors, vendors, first responders, and the public * Assume other duties ...

Senior Helpers of Bel Air

Weekend Caregiver

Bel Air, MD · On-site

$16 - $19/hr

We hire only the best Caregivers and then set you up to succeed with on-call support, world-class ... customers, client neighbors, vendors, first responders, and the public * Assume other duties ...

Senior Helpers of Bel Air

Weekend Caregiver

Bel Air, MD · On-site

$16 - $19/hr

We hire only the best Caregivers and then set you up to succeed with on-call support, world-class ... customers, client neighbors, vendors, first responders, and the public * Assume other duties ...

previous page

Showing results 41-60

All JobsEmail Customer Support JobsWeekend Email Customer Support JobsWeekend Email Customer Support Jobs in Nottingham, MD

Weekend Email Customer Support information

See Nottingham, MD salary details

$10

$23

$56

How much do weekend email customer support jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for weekend email customer support in Nottingham, MD is $23.06, according to ZipRecruiter salary data. Most workers in this role earn between $11.97 and $26.30 per hour, depending on experience, location, and employer.

What is a weekend email customer support?

Weekend Email Customer Support roles involve assisting customers with their inquiries, issues, or complaints via email, specifically during the weekend. These roles are crucial for companies that offer support outside regular business hours to ensure continuous customer satisfaction. Responsibilities typically include responding to customer emails promptly, resolving product or service issues, and sometimes escalating more complex cases to other team members. Excellent written communication skills and the ability to work independently are essential for this job.

What are the key skills and qualifications needed to thrive as a weekend email customer support representative?

To excel as a Weekend Email Customer Support representative, strong written communication skills, attention to detail, and experience with customer service practices are essential, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email platforms, and ticketing systems is typically required. Patience, problem-solving abilities, and a customer-centric attitude help individuals stand out in this role. These skills ensure timely, accurate, and empathetic support, which is crucial for maintaining customer satisfaction and company reputation during off-peak hours.

What are the main challenges of working as a weekend email customer support representative, and how can I prepare for them?

Working as a Weekend Email Customer Support representative often involves managing a higher volume of customer inquiries due to reduced staffing, and sometimes handling more urgent or unresolved issues that have accumulated over the week. You may also need to make decisions independently, as supervisory support can be limited during weekends. To prepare, it's helpful to familiarize yourself thoroughly with company policies, develop strong written communication skills, and practice effective time management to prioritize and resolve tickets efficiently.

What is the difference between Weekend Email Customer Support vs Weekend Chat Customer Support?

AspectWeekend Email Customer SupportWeekend Chat Customer Support
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote or office-based, handling email inquiriesRemote or office-based, managing live chat interactions
Industry UsageCommon in e-commerce, tech, and service sectorsCommon in e-commerce, tech, and service sectors
Search & Comparison IntentUnderstanding email support roles on weekendsUnderstanding live chat support roles on weekends

Weekend Email Customer Support involves assisting customers via email, providing detailed responses and troubleshooting. Weekend Chat Customer Support involves real-time assistance through live chat, requiring quick responses. Both roles require similar skills and credentials but differ mainly in communication method and immediacy of support.

What are the most commonly searched types of Email Customer Support jobs in Nottingham, MD?

The most popular types of Email Customer Support jobs in Nottingham, MD are:

What cities near Nottingham, MD are hiring for Weekend Email Customer Support jobs?

Cities near Nottingham, MD with the most Weekend Email Customer Support job openings:

Weekend Email Customer Support jobs near you

IT Help Desk Support Specialist - Tier II

A & T SYSTEMS INC

Aberdeen Proving Ground, MD • On-site

Full-time

Posted 23 days ago

Job description

Description

The IT Help Desk Support Specialist - Tier II provides intermediate-level technical support for enterprise information technology systems under the IMCS IV contract at Aberdeen Proving Grounds (APG), MD. The Tier II Specialist resolves technical issues escalated from Tier I support and ensures reliable, secure, and compliant IT operations in accordance with Department of Defense (DoD), Army regulations, and contract requirements. The position supports mission readiness by maintaining operational continuity across end-user systems and services.

Requirements

Required Qualifications

Experience troubleshooting Windows operating systems and standard enterprise software applications.
Working knowledge of networking fundamentals including TCP/IP, DNS, DHCP, and Active Directory.
Experience supporting enterprise-level IT environments.
DoD 8570/8140 compliant certification (e.g., Security+, A+, Network+, or equivalent).
Ability to obtain and maintain required security clearance.

Meet DoD Cyber Workforce Framework (DCWF) Code 411 requirements


Desired Qualifications

Minimum three (3) years of experience in IT support or help desk operations.

Experience supporting Department of Defense (DoD) or Army installations.
Familiarity with IT service management (ITIL) principles.
Experience with remote support tools and ticketing systems.
Exposure to virtualization or cloud-based environments.


Performance Expectations

The IT Help Desk Support Specialist - Tier II is expected to resolve escalated technical issues efficiently; maintain accurate service documentation; ensure compliance with cybersecurity and contractual requirements; provide responsive customer service; and contribute to reliable, mission-ready IT services at APG under the IMCS IV contract.


Primary Responsibilities

Troubleshoot and resolve hardware, software, operating system, and network connectivity issues escalated from Tier I.
Install, configure, and maintain desktops, laptops, printers, mobile devices, and peripherals.
Provide support for enterprise applications, email systems, collaboration platforms, and authentication services.
Perform account management tasks including password resets, group membership updates, and access troubleshooting.
Escalate unresolved or complex issues to support or appropriate technical teams.
Assist with system imaging, deployments, upgrades, and technical refresh initiatives.


Cybersecurity & Compliance

Ensure compliance with DoD cybersecurity policies and Army security requirements.
Apply security patches and updates in accordance with established procedures.
Assist with implementation of DISA Security Technical Implementation Guides (STIGs).
Identify and report potential security incidents in accordance with incident response protocols.
Maintain compliance with DoD 8140/8570 workforce certification requirements.


Customer Support & Service Management

Document incidents, troubleshooting steps, and resolutions in the IT service management (ITSM) ticketing system.
Provide professional and timely customer support to installation personnel.
Participate in Service Level Agreement (SLA) monitoring and performance reporting.
Support after-hours or emergency response activities as required by contract.


Apply