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Weekend Email Customer Support Jobs in Madison, WI

Gilson

Customer Support Specialist

Middleton, WI · On-site

$18.50 - $25/hr

MISSION Customer Support Coordinators are the customers' daily single points of contact. Our ... Process sales orders received via EDI, web, telephone, fax, or email in Gilson's ERP. * Review ...

New

Abbott

Customer Support Specialist III

Madison, WI · On-site

$20.50 - $41/hr

The Customer Support Specialist III may be responsible for unique tasks or special initiatives that ... Respond to voicemail and email inquiries. * Maintain current knowledge of changes to sales policies ...

Abbott

Customer Support Specialist III

Madison, WI · On-site

$20.50 - $41/hr

The Customer Support Specialist III may be responsible for unique tasks or special initiatives that ... Respond to voicemail and email inquiries. * Maintain current knowledge of changes to sales policies ...

EnsoData

Customer Success Support Specialist

Madison, WI · On-site +1

$25 - $26/hr

Serve as a primary support contact for customers via phone, email, and ticketing systems (Zendesk) * Communicate clearly and professionally with physicians, technologists, and clinical staff * Triage ...

EnsoData

Customer Success Support Specialist

Madison, WI · On-site

$25 - $26/hr

Serve as a primary support contact for customers via phone, email, and ticketing systems (Zendesk) * Communicate clearly and professionally with physicians, technologists, and clinical staff * Triage ...

EnsoData

Customer Success Support Specialist

Madison, WI · On-site

$25 - $26/hr

Serve as a primary support contact for customers via phone, email, and ticketing systems (Zendesk) * Communicate clearly and professionally with physicians, technologists, and clinical staff * Triage ...

Ontech Talent

Marketing Specialist

Fort Atkinson, WI · On-site

$60K - $75K/yr

Collaborate cross-functionally with Quality, Sales, Engineering and Outside Agencies to support ... Manage a diverse mix of marketing platforms--including paid media, SEO/SEM, social media, email/CRM ...

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All JobsEmail Customer Support JobsWeekend Email Customer Support JobsWeekend Email Customer Support Jobs in Madison, WI

Weekend Email Customer Support information

See Madison, WI salary details

$10

$23

$57

How much do weekend email customer support jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for weekend email customer support in Madison, WI is $23.35, according to ZipRecruiter salary data. Most workers in this role earn between $12.12 and $26.63 per hour, depending on experience, location, and employer.

What is a weekend email customer support?

Weekend Email Customer Support roles involve assisting customers with their inquiries, issues, or complaints via email, specifically during the weekend. These roles are crucial for companies that offer support outside regular business hours to ensure continuous customer satisfaction. Responsibilities typically include responding to customer emails promptly, resolving product or service issues, and sometimes escalating more complex cases to other team members. Excellent written communication skills and the ability to work independently are essential for this job.

What are the key skills and qualifications needed to thrive as a weekend email customer support representative?

To excel as a Weekend Email Customer Support representative, strong written communication skills, attention to detail, and experience with customer service practices are essential, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email platforms, and ticketing systems is typically required. Patience, problem-solving abilities, and a customer-centric attitude help individuals stand out in this role. These skills ensure timely, accurate, and empathetic support, which is crucial for maintaining customer satisfaction and company reputation during off-peak hours.

What are the main challenges of working as a weekend email customer support representative, and how can I prepare for them?

Working as a Weekend Email Customer Support representative often involves managing a higher volume of customer inquiries due to reduced staffing, and sometimes handling more urgent or unresolved issues that have accumulated over the week. You may also need to make decisions independently, as supervisory support can be limited during weekends. To prepare, it's helpful to familiarize yourself thoroughly with company policies, develop strong written communication skills, and practice effective time management to prioritize and resolve tickets efficiently.

What is the difference between Weekend Email Customer Support vs Weekend Chat Customer Support?

AspectWeekend Email Customer SupportWeekend Chat Customer Support
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote or office-based, handling email inquiriesRemote or office-based, managing live chat interactions
Industry UsageCommon in e-commerce, tech, and service sectorsCommon in e-commerce, tech, and service sectors
Search & Comparison IntentUnderstanding email support roles on weekendsUnderstanding live chat support roles on weekends

Weekend Email Customer Support involves assisting customers via email, providing detailed responses and troubleshooting. Weekend Chat Customer Support involves real-time assistance through live chat, requiring quick responses. Both roles require similar skills and credentials but differ mainly in communication method and immediacy of support.

What are popular job titles related to Weekend Email Customer Support jobs in Madison, WI?

For Weekend Email Customer Support jobs in Madison, WI, the most frequently searched job titles are:

What job categories do people searching Weekend Email Customer Support jobs in Madison, WI look for?

The top searched job categories for Weekend Email Customer Support jobs in Madison, WI are:

What cities near Madison, WI are hiring for Weekend Email Customer Support jobs?

Cities near Madison, WI with the most Weekend Email Customer Support job openings:

Weekend Email Customer Support jobs near you
Infographic showing various Weekend Email Customer Support job openings in Madison, WI as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,564 per year, or $23.3 per hour.

Customer Support Specialist

Gilson

Middleton, WI • On-site

$18.50 - $25/hr

Other

Posted 3 days ago

New

Gilson Graphics rating

7.6

Company rating: 7.6 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

MISSION

Customer Support Coordinators are the customers' daily single points of contact. Our mission is to consistently deliver excellent customer service to all Gilson customers by effectively managing their orders, their inquiries, and their relationship with Gilson. We provide exceptional support to our external customers as well as to our internal customers within our Sales and Service organizations. With all the processes we apply, we will strive to meet or exceed expectations by putting the customer first.


ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Answer phone calls as the primary point of contact for all inbound calls to Gilson.
  • Assist in email distribution (gatekeeping)in multiple email boxes.
  • Process sales orders received via EDI, web, telephone, fax, or email in Gilson’s ERP.
  • Review orders for accuracy and potential issues in meeting the order requirements.
  • Process no-charge sales orders, internal transfer orders, and sample orders.
  • Enter and manage all customer data in Gilson’s ERP.
  • Act as the primary contact and first level of trouble shooting for Gilson.com web portal.
  • Maintain customer tax exemptions in internal and external systems,
  • After-order management in customer portals,
  • Manage shipping documents,
  • Communicate with and process all Return Merchandise Authorizations (RMA)for customers including creating return shipping labels,
  • Update Salesforce.com CRM system,
  • Efficiently answer customer questions regarding order status, stock availability, item details, pricing, and document-management related to customer orders,
  • Manage backorders and communicate changes to orders to customers and sales team members.
  • Manage inquiries credit limit requests, billing disputes(including customer credit memo’s), and research billing issues in Gilson’s ERP in conjunction with Gilson’s Finance team,
  • Develop basic technical knowledge of products and procedures and be able to effectively share that information with customers.
  • Fulfill requests for order acknowledgement and/or invoice copies,
  • Create new customer accounts using the BPM forms, review and update existing customer accounts for accuracy,
  • Host monthly territory calls with appropriate Sales and Service team members,
  • Support quote process using our CRM system by creating new quotes and following up on sales and service quotes,
  • Support sales by performing upselling activities.
  • Support customers and internal teams with software license registration,
  • Peer-to-peer training,
  • Perform reception duties as scheduled including covering forbreaks/lunches, greeting guests, accepting packages, sorting mail and informing recipients., updating company phone directory, and assisting in getting signatures for documents left for Dr. Robert Gilson.
  • Assist with internal mail sorting and distribution.
  • Other duties as assigned.


JOB REQUIREMENTS


EDUCATION

  • High School Graduate or GED


WORK EXPERIENCE

  • 1 year experience in telephone customer service or inside sales
  • 1 year experience working in an office environment


SKILLS OR KNOWLEDGE

  • Demonstrated professional oral and written communication skills.
  • Must possess a professional phone demeanor.
  • Computer operation/data entry skills.
  • ERP sales and distribution module & CRM.
  • Ability to create seamless relationship with customers to increase their loyalty to Gilson.
  • Excellent typing skills.
  • Ability to use Microsoft Word and database computer application.


PHYSICAL ABILITY

  • Requires good or corrected vision.
  • Ability to communicate verbally.


OTHER

  • Regular attendance and punctuality.
  • Ability to work well with others.
  • Ability to acquire new skills and to accommodate change in the workplace.
  • Ability to work in a fast-paced environment.


ADDITIONAL SKILLS/EXPERIENCE DESIRED

  • Science background
  • Inside Sales
  • Bilingual


What Gilson Graphics employees say

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