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Weekend Email Customer Support Jobs in Madison, WI

Trek Travel

Guest Services Coordinator

Madison, WI · On-site

$50K/yr

... weekend email support from March through October, our peak travel season. POSITION RESPONSIBILTIES INCLUDE, BUT NOT LIMITED TO: * Being a champion for customer service and the customer at large ...

Trek Travel

Guest Services Coordinator

Madison, WI · On-site

... weekend email support from March through October, our peak travel season. POSITION RESPONSIBILTIES INCLUDE, BUT NOT LIMITED TO: * Being a champion for customer service and the customer at large ...

EnsoData

Customer Success Support Specialist

Madison, WI · On-site +1

$25 - $26/hr

Serve as a primary support contact for customers via phone, email, and ticketing systems (Zendesk) * Communicate clearly and professionally with physicians, technologists, and clinical staff * Triage ...

EnsoData

Customer Success Support Specialist

Madison, WI · On-site

$25 - $26/hr

Serve as a primary support contact for customers via phone, email, and ticketing systems (Zendesk) * Communicate clearly and professionally with physicians, technologists, and clinical staff * Triage ...

EnsoData

Customer Success Support Specialist

Madison, WI · On-site

$25 - $26/hr

Serve as a primary support contact for customers via phone, email, and ticketing systems (Zendesk) * Communicate clearly and professionally with physicians, technologists, and clinical staff * Triage ...

Trek Travel

Email Marketing & CRM Manager

Madison, WI · On-site

HubSpot implementation strategy -- defining how the CRM should be structured, which workflows to build first, and how to set up the platform to support long-term email and sales goals. * CRM workflow ...

Trek Travel

Email Marketing & CRM Manager

Madison, WI · On-site

HubSpot implementation strategy - defining how the CRM should be structured, which workflows to build first, and how to set up the platform to support long-term email and sales goals. * CRM workflow ...

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All JobsEmail Customer Support JobsWeekend Email Customer Support JobsWeekend Email Customer Support Jobs in Madison, WI

Weekend Email Customer Support information

See Madison, WI salary details

$10

$23

$57

How much do weekend email customer support jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for weekend email customer support in Madison, WI is $23.35, according to ZipRecruiter salary data. Most workers in this role earn between $12.12 and $26.63 per hour, depending on experience, location, and employer.

What are the main challenges of working as a weekend email customer support representative, and how can I prepare for them?

Working as a Weekend Email Customer Support representative often involves managing a higher volume of customer inquiries due to reduced staffing, and sometimes handling more urgent or unresolved issues that have accumulated over the week. You may also need to make decisions independently, as supervisory support can be limited during weekends. To prepare, it's helpful to familiarize yourself thoroughly with company policies, develop strong written communication skills, and practice effective time management to prioritize and resolve tickets efficiently.

What is a weekend email customer support?

Weekend Email Customer Support roles involve assisting customers with their inquiries, issues, or complaints via email, specifically during the weekend. These roles are crucial for companies that offer support outside regular business hours to ensure continuous customer satisfaction. Responsibilities typically include responding to customer emails promptly, resolving product or service issues, and sometimes escalating more complex cases to other team members. Excellent written communication skills and the ability to work independently are essential for this job.

What is the difference between Weekend Email Customer Support vs Weekend Chat Customer Support?

AspectWeekend Email Customer SupportWeekend Chat Customer Support
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote or office-based, handling email inquiriesRemote or office-based, managing live chat interactions
Industry UsageCommon in e-commerce, tech, and service sectorsCommon in e-commerce, tech, and service sectors
Search & Comparison IntentUnderstanding email support roles on weekendsUnderstanding live chat support roles on weekends

Weekend Email Customer Support involves assisting customers via email, providing detailed responses and troubleshooting. Weekend Chat Customer Support involves real-time assistance through live chat, requiring quick responses. Both roles require similar skills and credentials but differ mainly in communication method and immediacy of support.

What are the key skills and qualifications needed to thrive as a weekend email customer support representative?

To excel as a Weekend Email Customer Support representative, strong written communication skills, attention to detail, and experience with customer service practices are essential, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email platforms, and ticketing systems is typically required. Patience, problem-solving abilities, and a customer-centric attitude help individuals stand out in this role. These skills ensure timely, accurate, and empathetic support, which is crucial for maintaining customer satisfaction and company reputation during off-peak hours.
What are popular job titles related to Weekend Email Customer Support jobs in Madison, WI? For Weekend Email Customer Support jobs in Madison, WI, the most frequently searched job titles are:
What job categories do people searching Weekend Email Customer Support jobs in Madison, WI look for? The top searched job categories for Weekend Email Customer Support jobs in Madison, WI are:
What cities near Madison, WI are hiring for Weekend Email Customer Support jobs? Cities near Madison, WI with the most Weekend Email Customer Support job openings:
Weekend Email Customer Support jobs near you
Infographic showing various Weekend Email Customer Support job openings in Madison, WI as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,564 per year, or $23.3 per hour.

Guest Services Coordinator

Trek Travel

Madison, WI • On-site

$50K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Job description

Trek Travel provides global cycling, hiking, and walking vacations of a lifetime with the goal of helping more people actively explore and experience the world. We're looking for an energetic, customer service-focused Guest Services Coordinator to be the connective thread across every guest's journey - from their first inquiry through the trip of a lifetime and beyond. Working closely with our Sales and Guest Services teams, you'll help ensure every guest interaction reflects the same care and quality we put into our trips.
This is your opportunity to join the Trek Travel team and leave your mark on our company, on the active travel industry and on the world at large.
Good to know: this role includes regular weekend email support from March through October, our peak travel season.
POSITION RESPONSIBILTIES INCLUDE, BUT NOT LIMITED TO:
  • Being a champion for customer service and the customer at large throughout the entire organization through proactive collaboration with all departments.
  • Pre and post trip customer correspondence through excellent phone and email communication.
  • Support Sales by taking roll over sales calls, answering guest inquiries, and providing back-up online booking support
  • Data entry & data uploads
  • Cross departmental work and additional projects as required, such as supporting seasonal marketing initiatives or guest satisfaction surveys
  • Provide regular weekend email support from March through October
  • Support the team by consistently enhancing processes and procedures
  • Collaborate on and distribute incoming guest inquiries from multiple email inboxes
YOU HAVE:
  • Customer service experience
  • CRM experience preferred
  • Project management skills
  • You believe in the importance of hospitality and customer service, recognizing that customers are all around
  • You have a positive, solution-oriented attitude and always ask "How can I help?"
  • You exude fun and flexibility while contributing to the overall success of your Team
  • Confidence in your problem-solving abilities, and the ability to exercise great judgement with decision-making in a timely manner
  • Excellent communication skills - verbal & written
  • Expert attention to detail, efficiency, and work with a sense of urgency
  • Takes initiative to continuously improve processes and is solution oriented
  • Is a quick learner and dedicated to continuously learning new skills and information
  • Team and company culture are important to you
  • Cycling and/or hiking background preferred
  • Interest in the active travel industry preferred
TREK TRAVEL OFFERS:
  • A fast paced, casual, motivating, and fun company culture, where initiative and pro-activity are highly valued.
  • Competitive health care
  • Dental and vision insurance
  • Flexible Spending Accounts (FSA)
  • Short Term / Long Term Disability
  • Life Insurance
  • Paid parental leave
  • 401(k) with company match
  • Competitive paid time off and volunteer time off package
  • Paid holidays
  • Reward program for sustainable commuting to the office
  • Employee discounts and outdoor industry discounts
  • Room to grow within our Sales and Guest Services teams
At Trek Travel, we think outside the box, continuously improve, encourage feedback, and give it all we got, all the time, no exceptions. This is a full-time exempt position and is eligible for Trek Travel's competitive benefits package. The base salary for this position is $50,000/year. This position reports to the Sales and Guest Services Manager and will work cross-functionally with other departments on various projects. This position is based at our office located in Madison, Wisconsin with flexibility to work remotely.
If you have what it takes to join our team and the desire to help shape Trek Travel's future, we wish you the best of luck and look forward to your application!
Trek Travel is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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