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Weekend Email Customer Support Jobs in Tennessee

HRS Talent Solutions

Customer Service Assistant

Memphis, TN · On-site

$15.50 - $21.25/hr

Previous experience in customer service, office support, administration, or front-line client support is an asset * Comfortable using email, spreadsheets, documents, and internal systems * Clear ...

CereCore

Client Support Analyst

Nashville, TN

Documents all customer inquiries, reported issues, and resolutions received via phone calls, emails ... Creates a positive client support experience and builds strong relationships through deep problem ...

Segue HR

Client Support Specialist

Memphis, TN · On-site

$16 - $21.75/hr

... Suite 420, Memphis, TN, 38119, United States Job Category Client Support, Service Industry ... Email hr@seguehr.com Description Summary

Built Technologies

$45K - $65K/yr

As a Customer Support Representative , you'll deliver exceptional experiences while mastering our ... Provide timely, effective support via phone, email, and chat, troubleshooting technical issues and ...

Prosum

Helpdesk Support

Nashville, TN · On-site

$55K - $69K/yr

Nashville, TN Salary Range: $55k to $69k Job Summary The Customer Support I Technician will provide first-line technical support to customers via phone and email. This role involves diagnosing and ...

United Communications

Sales Support Coordinator

Franklin, TN · On-site

$20.25 - $27.50/hr

Strong customer service and sales skills with a proven ability to achieve results. * Proficient in Microsoft Office Suite, including Excel, email, and company support systems. * Strong interpersonal ...

United Communications

Sales Support Coordinator

Franklin, TN · On-site

$20.25 - $27.50/hr

Strong customer service and sales skills with a proven ability to achieve results. * Proficient in Microsoft Office Suite, including Excel, email, and company support systems. * Strong interpersonal ...

United Communications

Sales Support Coordinator

Franklin, TN · On-site

$20.25 - $27.50/hr

Strong customer service and sales skills with a proven ability to achieve results. * Proficient in Microsoft Office Suite, including Excel, email, and company support systems. * Strong interpersonal ...

United Communications

Sales Support Coordinator

Franklin, TN

$20.25 - $27.50/hr

Strong customer service and sales skills with a proven ability to achieve results. * Proficient in Microsoft Office Suite, including Excel, email, and company support systems. * Strong interpersonal ...

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All JobsEmail Customer Support JobsWeekend Email Customer Support JobsWeekend Email Customer Support Jobs in Tennessee

Weekend Email Customer Support information

What are the main challenges of working as a weekend email customer support representative, and how can I prepare for them?

Working as a Weekend Email Customer Support representative often involves managing a higher volume of customer inquiries due to reduced staffing, and sometimes handling more urgent or unresolved issues that have accumulated over the week. You may also need to make decisions independently, as supervisory support can be limited during weekends. To prepare, it's helpful to familiarize yourself thoroughly with company policies, develop strong written communication skills, and practice effective time management to prioritize and resolve tickets efficiently.

What is a weekend email customer support?

Weekend Email Customer Support roles involve assisting customers with their inquiries, issues, or complaints via email, specifically during the weekend. These roles are crucial for companies that offer support outside regular business hours to ensure continuous customer satisfaction. Responsibilities typically include responding to customer emails promptly, resolving product or service issues, and sometimes escalating more complex cases to other team members. Excellent written communication skills and the ability to work independently are essential for this job.

What is the difference between Weekend Email Customer Support vs Weekend Chat Customer Support?

AspectWeekend Email Customer SupportWeekend Chat Customer Support
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote or office-based, handling email inquiriesRemote or office-based, managing live chat interactions
Industry UsageCommon in e-commerce, tech, and service sectorsCommon in e-commerce, tech, and service sectors
Search & Comparison IntentUnderstanding email support roles on weekendsUnderstanding live chat support roles on weekends

Weekend Email Customer Support involves assisting customers via email, providing detailed responses and troubleshooting. Weekend Chat Customer Support involves real-time assistance through live chat, requiring quick responses. Both roles require similar skills and credentials but differ mainly in communication method and immediacy of support.

What are the key skills and qualifications needed to thrive as a weekend email customer support representative?

To excel as a Weekend Email Customer Support representative, strong written communication skills, attention to detail, and experience with customer service practices are essential, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email platforms, and ticketing systems is typically required. Patience, problem-solving abilities, and a customer-centric attitude help individuals stand out in this role. These skills ensure timely, accurate, and empathetic support, which is crucial for maintaining customer satisfaction and company reputation during off-peak hours.
What are the most commonly searched types of Email Customer Support jobs in Tennessee? The most popular types of Email Customer Support jobs in Tennessee are:
What are popular job titles related to Weekend Email Customer Support jobs in Tennessee? For Weekend Email Customer Support jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Weekend Email Customer Support jobs in Tennessee look for? The top searched job categories for Weekend Email Customer Support jobs in Tennessee are:
What cities in Tennessee are hiring for Weekend Email Customer Support jobs? Cities in Tennessee with the most Weekend Email Customer Support job openings:
Weekend Email Customer Support jobs near you

Health Systems & Oncology Support

PathGroup

Brentwood, TN

Full-time

Posted 27 days ago

PathGroup rating

7.3

Company rating: 7.3 out of 10

Based on 58 frontline employees who took The Breakroom Quiz

77th of 120 rated laboratories

Job description

JOB SUMMARY:

The Health Systems & Oncology Support Representative will play a crucial role in supporting all PathGroup internal departments and external customers. This position involves assisting the EVP, VP of Sales, Directors, Manager of Health Systems & Oncology Support, Health Systems & Oncology Sales Team, Operations Team, Sales Specialists, and Medical Staff with routine functions to ensure client satisfaction and consistent management of records and materials. The individual in this role must collaborate effectively with supervisory personnel to foster a teamwork approach.

JOB RESPONSIBILITIES

ESSENTIAL FUNCTIONS:

  • Respond to a minimum of 80 inbound and outbound inquiries (phone, email, or fax) per day and order modifications received per the request of our medical staff.
  • Navigate efficiently through various LIS systems and have proficiency in Microsoft Office products (Outlook, TEAMS, OneNote, Excel, Word, and PowerPoint).
  • Learn and apply knowledge of testing, operations, sales strategies, customer support philosophies, and general PathGroup processes.
  • Handle routine transactions independently, make decisions, and resolve routine problems by working directly with management, sales representatives, medical team, operations team, and customers.
  • Listen attentively and interact professionally with internal and external customers.
  • Monitor customer support emails from sales, operations, medical staff, and clients; acknowledge the request promptly upon receipt and document the request in the appropriate internal systems.
  • Generate block procurement requests, follow up with outside facilities to achieve a 24--48-hour procurement when possible, and document details in all appropriate internal systems.
  • Process all client inquiries with status updates on all accessions, and follow up with the appropriate department to ensure correct information is provided to the customer.
  • Process New Account submissions and Re-activations including Doctor adds, report delivery setup, and Web Result Review; monitor accounts monthly to ensure all information is up to date.
  • Obtain and research Medical Record requests and follow up with the appropriate department; assist with all denials and pre-authorization and obtain any information that is needed.
  • Act as a liaison between patients and billing for all oncology patient bill concerns.
  • Support all hospitals, affiliated or non-affiliated.
  • Schedule all customer pickups via FedEx or Transportation, document pickups in all systems, and notify the lab of incoming samples; follow up to ensure that all samples are received.
  • Order supplies for customers or internal staff when needed
  • Set up Physician to Physician calls as needed.
  • Support PathGroup's mission, vision, goals and management decisions.
  • Perform all job responsibilities in alignment with the industry's best security practices and regulatory guidelines to protect the confidentiality, integrity, and availability of protected health information and other sensitive company data.
  • Must be familiar with and abide by the Corporate Compliance Program and all Corporate policies, including the Privacy and Security policies.

NON-ESSENTIAL FUNCTIONS:

  • Work with other departments within PathGroup and subsidiaries.
  • Nothing in the job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
  • Other duties as assigned.

EDUCATION & LICENSURE:

  • B.S. or B.A. or equivalent experience required.

REQUIREMENTS:

  • Three years' experience functioning in a customer support position; experience in the clinical and anatomical laboratory market preferred.
  • Must be a self-motivated team player who is comfortable working in a fast-paced environment, and comfortable taking the initiative to move processes forward and find solutions while remaining adaptable to changing priorities.
  • Must be able to type a minimum of 50 WPM.

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