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Weekend Email Customer Support Jobs in Tennessee

Socket.dev

Support Engineer

Nashville, TN · On-site

$80 - $110/hr

Respond to customer inquiries (technical and non-technical) via phone, email, and messaging ... Participate in after-hours, weekend, and holiday on-call rotations for critical issue support ...

New

United Communications

Sales Support Coordinator

Franklin, TN · On-site

$20.25 - $27.50/hr

Strong customer service and sales skills with a proven ability to achieve results. * Proficient in Microsoft Office Suite, including Excel, email, and company support systems. * Strong interpersonal ...

United Communications

Sales Support Coordinator

Franklin, TN · On-site

$20.25 - $27.50/hr

Strong customer service and sales skills with a proven ability to achieve results. * Proficient in Microsoft Office Suite, including Excel, email, and company support systems. * Strong interpersonal ...

United Communications

Sales Support Coordinator

Franklin, TN

$20.25 - $27.50/hr

Strong customer service and sales skills with a proven ability to achieve results. * Proficient in Microsoft Office Suite, including Excel, email, and company support systems. * Strong interpersonal ...

Philips

Customer Service Support

Nashville, TN · On-site

$22 - $35/hr

... emails, resolving inquiries and issues with urgency and professionalism. * Serve as a trusted ... support return and replacement activities to ensure a seamless customer experience throughout the ...

Stand Out For Good

Core Support

Chattanooga, TN · On-site

Must be available to work nights & weekends* Physical Requirements This position requires extensive periods of standing and walking throughout the entire workday, frequent bending, stooping, reaching ...

Stand Out for Good, Inc

Core Support

Chattanooga, TN · On-site

Must be available to work nights & weekends* Physical Requirements This position requires extensive periods of standing and walking throughout the entire workday, frequent bending, stooping, reaching ...

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All JobsEmail Customer Support JobsWeekend Email Customer Support JobsWeekend Email Customer Support Jobs in Tennessee

Weekend Email Customer Support information

What is a weekend email customer support?

Weekend Email Customer Support roles involve assisting customers with their inquiries, issues, or complaints via email, specifically during the weekend. These roles are crucial for companies that offer support outside regular business hours to ensure continuous customer satisfaction. Responsibilities typically include responding to customer emails promptly, resolving product or service issues, and sometimes escalating more complex cases to other team members. Excellent written communication skills and the ability to work independently are essential for this job.

What are the key skills and qualifications needed to thrive as a weekend email customer support representative?

To excel as a Weekend Email Customer Support representative, strong written communication skills, attention to detail, and experience with customer service practices are essential, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email platforms, and ticketing systems is typically required. Patience, problem-solving abilities, and a customer-centric attitude help individuals stand out in this role. These skills ensure timely, accurate, and empathetic support, which is crucial for maintaining customer satisfaction and company reputation during off-peak hours.

What are the main challenges of working as a weekend email customer support representative, and how can I prepare for them?

Working as a Weekend Email Customer Support representative often involves managing a higher volume of customer inquiries due to reduced staffing, and sometimes handling more urgent or unresolved issues that have accumulated over the week. You may also need to make decisions independently, as supervisory support can be limited during weekends. To prepare, it's helpful to familiarize yourself thoroughly with company policies, develop strong written communication skills, and practice effective time management to prioritize and resolve tickets efficiently.

What is the difference between Weekend Email Customer Support vs Weekend Chat Customer Support?

AspectWeekend Email Customer SupportWeekend Chat Customer Support
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote or office-based, handling email inquiriesRemote or office-based, managing live chat interactions
Industry UsageCommon in e-commerce, tech, and service sectorsCommon in e-commerce, tech, and service sectors
Search & Comparison IntentUnderstanding email support roles on weekendsUnderstanding live chat support roles on weekends

Weekend Email Customer Support involves assisting customers via email, providing detailed responses and troubleshooting. Weekend Chat Customer Support involves real-time assistance through live chat, requiring quick responses. Both roles require similar skills and credentials but differ mainly in communication method and immediacy of support.

What are the most commonly searched types of Email Customer Support jobs in Tennessee?

The most popular types of Email Customer Support jobs in Tennessee are:

What are popular job titles related to Weekend Email Customer Support jobs in Tennessee?

For Weekend Email Customer Support jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Weekend Email Customer Support jobs in Tennessee look for?

The top searched job categories for Weekend Email Customer Support jobs in Tennessee are:

What cities in Tennessee are hiring for Weekend Email Customer Support jobs?

Cities in Tennessee with the most Weekend Email Customer Support job openings:

Weekend Email Customer Support jobs near you

Support Engineer

Socket.dev

Nashville, TN • On-site

$80 - $110/hr

Other

Medical, Life, Retirement

Posted 3 days ago

New

Key responsibilities

  • Investigate and resolve client issues by analyzing front-end applications, gathering details, shadowing users, and testing workflows

  • Perform back-end troubleshooting, including capturing logs, querying database tables, updating fields, and cycling servers

  • Respond to customer inquiries via phone, email, and messaging platforms, and document troubleshooting steps and resolutions

Job description

Support Engineer – Oracle Health Locations:

Kansas City, MO | Nashville, TN | Orlando, FL (Onsite – 3 days/week)

U.S. citizenship required due to client contracts. Position must be performed on U.S. soil. Ability to obtain the appropriate government security clearance is required.

Overview

As a Support Engineer, you will provide functional and technical support for the Oracle Health Electronic Medical Record (EMR) suite. In this role, you will serve as a primary point of contact for customers, delivering post-sales support, troubleshooting issues, and ensuring a high level of client satisfaction.

You will act as both a problem solver and customer advocate, supporting healthcare clients while collaborating across internal teams to resolve complex issues.

Key Responsibilities
  • Investigate and resolve client issues by analyzing front-end applications, gathering details, shadowing users, and testing workflows
  • Perform back-end troubleshooting, including capturing logs, querying database tables, updating fields, and cycling servers
  • Respond to customer inquiries (technical and non-technical) via phone, email, and messaging platforms
  • Collaborate cross-functionally to escal and resolve complex or critical issues
  • Document all troubleshooting steps, resolutions, and knowledge articles throughout the issue lifecycle
  • Prioritize workload effectively to meet service level expectations and client needs
  • Provide guidance and support to internal stakeholders on escalated customer situations
  • Contribute to a collaborative team environment by sharing knowledge and supporting peers
  • Participate in after-hours, weekend, and holiday on-call rotations for critical issue support
Qualifications
  • 3+ years of experience in customer support, technical support, IT services, or healthcare industry
  • Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
  • Experience with troubleshooting, help desk environments, or ticketing systems
  • Ability to work onsite 3 days per week in one of the designated hub locations
  • Ability to obtain required government security clearance
Preferred Skills
  • Basic IT and networking knowledge
  • Experience with SQL or querying databases
  • Familiarity with CCL, HL7, or healthcare systems
  • Exposure to backend troubleshooting or system maintenance
  • Technical certifications (preferred)

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life‑saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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