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Product Support Manager Jobs in Tennessee (NOW HIRING)

EnableComp LLC

Product Support Specialist

Franklin, TN · On-site

$60 - $80/hr

EnableComp provides Specialty Revenue Cycle Management solutions for healthcare organizations ... Position Summary The Product Support Specialist is responsible for owning and resolving product ...

BRAMCO GROUP

Customer Support Representative

La Vergne, TN · On-site

$15.25 - $20.75/hr

The CSR will report directly to the Product Support Manager for Power Equipment Co. The CSR will also have daily interaction with their respective branch Service Manager, Parts Manager, and Machine ...

BRAMCO GROUP

Customer Support Representative

La Vergne, TN · On-site

$15.25 - $20.75/hr

The CSR will report directly to the Product Support Manager for Power Equipment Co. The CSR will also have daily interaction with their respective branch Service Manager, Parts Manager, and Machine ...

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Product Support Manager information

See Tennessee salary details

$35.9K

$83.6K

$148.8K

How much do product support manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for product support manager in Tennessee is $83,560.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,200.00 and $95,800.00 per year, depending on experience, location, and employer.

What is a product support manager?

A Product Support Manager is a professional responsible for overseeing the support and maintenance of a company's products after they have been sold to customers. They manage support teams, handle customer inquiries or issues, and implement strategies to improve customer satisfaction and product performance. Their role often includes coordinating with other departments such as product development, sales, and engineering to ensure that customer feedback is addressed and that products continue to meet user needs. Product Support Managers play a crucial role in ensuring a positive customer experience and fostering long-term client relationships.

How does a product support manager typically collaborate with other departments to resolve customer issues?

Product Support Managers often serve as a bridge between the customer support team, engineering, and product management. When complex customer issues arise, they coordinate with technical teams to investigate root causes and develop solutions, while keeping customers informed throughout the process. They also relay recurring feedback to product managers to influence future improvements. This cross-functional collaboration is essential for ensuring customer satisfaction and driving product enhancements.

What are the key skills and qualifications needed to thrive as a product support manager, and why are they important?

To thrive as a Product Support Manager, you need a solid understanding of product functionality, troubleshooting processes, and customer support operations, often supported by a degree in business, IT, or a related field. Familiarity with CRM systems, ticketing platforms, and analytics tools, as well as certifications in ITIL or customer service, are typically important. Excellent communication, leadership, and problem-solving skills help build effective teams and foster positive customer relationships. These skills ensure timely resolution of issues, enhance customer satisfaction, and drive continuous improvement in support processes.

What is the difference between Product Support Manager vs Customer Service Manager?

AspectProduct Support ManagerCustomer Service Manager
Required CredentialsBachelor's degree in Business, Engineering, or related field; technical knowledge often preferredBachelor's degree in Business, Communications, or related field
Work EnvironmentTechnical support teams, product-focused departmentsCustomer service centers, call centers, client-facing teams
Employer & Industry UsageTech companies, software firms, hardware manufacturersRetail, telecom, service industries
Common Search & Comparison IntentUnderstanding technical support roles, product-related problem solvingCustomer interaction, service quality management

The Product Support Manager focuses on technical support and resolving product-related issues, often requiring technical expertise. In contrast, the Customer Service Manager oversees overall customer satisfaction and service quality. Both roles are essential in customer-facing environments but differ in their focus and skill requirements.

What are the most commonly searched types of Product Support jobs in Tennessee?

The most popular types of Product Support jobs in Tennessee are:

What are popular job titles related to Product Support Manager jobs in Tennessee?

For Product Support Manager jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Product Support Manager jobs in Tennessee look for?

The top searched job categories for Product Support Manager jobs in Tennessee are:

What cities in Tennessee are hiring for Product Support Manager jobs?

Cities in Tennessee with the most Product Support Manager job openings:

Product Support Manager jobs near you
Infographic showing various Product Support Manager job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, and 6% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $83,560 per year, or $40.2 per hour.

East Region Product Support Sales Manager

La Vergne, TN

Thompson Machinery - Caterpillar
See more jobs at Thompson Machinery - Caterpillarexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago

Key responsibilities

  • Direct all aspects of the company's Product Support operations for multiple branches in the East Region, focusing on equipment service and parts.

  • Lead and support the implementation of strategies for each branch to expand market share and customer base.

  • Ensure branches maintain appropriate staffing, scheduling, customer satisfaction, support, and resources.

Thompson Machinery rating

8.8

Company rating: 8.8 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

24th of 178 rated vehicle equipment hire

Job description

Regional Product Support Sales Manager – East Region

ABOUT US
Looking for more than just a job? At Thompson Machinery, we’ve been powering progress since 1944. We are the go-to Caterpillar dealer for Middle and West Tennessee and North Mississippi. Come join a team where our mission is simple: deliver smart solutions, build lasting partnerships, strengthen the communities we call home and invest in your growth.
WHAT YOU WILL DO  
The Product Support Manager directs all aspects of the company’s Product Support operations for multiple branches in an assigned regional area, specifically for equipment service and parts. The position will lead the regional organization, fostering a team environment centered around its employees and its customer base. The Product Support Manager leads and supports implementation of strategies for each branch location, including expanding market share and customers within each area. Will ensure each assigned branch location maintains appropriate staffing, scheduling, customer satisfaction, support, and resources.
The Product Support Manager works closely with the Sales team, Service and Parts leadership, Rental Stores, and with various Dealership and Caterpillar support representatives and resources to leverage capabilities to align and deliver company goals for profit, market share and customer satisfaction. Responsible for meeting or exceeding customer expectations through service, parts, sales, and Dealership business processes. Reporting to the Product Support Sales Manager. This position will be based in Nashville, Tennessee.
ESSENTIAL DUTIES amp; RESPONSIBILITIES
  • Growth and profitability of Branch facilities located in the Nashville Region.
  • Management development and succession planning.
  • Budget and business planning.
  • Fleet planning, deployment and efficient utilization, and end-of-service disposal.
  • Staffing and coordination of training needs assessment and employee skills development.
  • Safety leadership and compliance with corporate and related regulatory requirements.
WHAT WE EXPECT OF YOU
We all have different backgrounds, yet we all use our unique contributions to provide the highest quality of service. 
BASIC QUALIFICATIONS
EDUCATION amp; EXPERIENCE
  • Five or more years of management-level equipment service experience with P amp;L responsibility and demonstrated success in service operations, parts distribution, and a familiarity with sales functions.
  • Multi-location management preferred.
  • Profit amp; Loss responsibility and a high level of financial acumen.
  • Demonstrated success in developing subordinates to take on higher levels of responsibility.
  • Excellent communication ability, presentation skills, and able to work effectively with all levels and departments of the organization.
  • Bachelor’s degree in business or technical field or relevant experience preferred, High School diploma required.
  • Able to manage and function efficiently in a team-oriented, collaborative work environment.
  • Requires moderate travel, generally within region and Dealership territory.
WHAT’S IN IT FOR YOU
At Thompson Machinery, we believe that great benefits are more than just perks— they’re essential for employee well-being and success. We’ve designed a benefits package that goes beyond the ordinary, ensuring that our team members thrive both personally and professionally. Here’s an overview of our benefits, including some that set us apart from our competitors.
THE BASICS
  • Various medical plan options, including a no-cost option
  • Vision and dental insurance
  • Employer-paid short-term and long-term disability insurance
  • Employer-paid basic life insurance
  • 401k matching
  • Profit Sharing
  • 8 paid holidays annually
  • Initially up to 15 days of Paid Time Off annually with increase after five years of service
  • Employee Assistance Program (EAP)
WHAT SETS US APART
  • Competitive pay
  • Exposure to world-class CAT training and development
  • Tuition Reimbursement
  • Tool Purchase Assistance to buy high-quality tools at deep discounts
  • Annual stipend toward the purchase of work boots
  • Company Incentive Bonus Program
  • Paid Veteran holiday annually to all service members
  • Training and Development programs
  • Work uniforms and professional cleaning services
  • Financial Wellness programs

Thompson Machinery offers competitive salaries and a complete benefits package. Compensation for this position will be commensurate with candidate experience and background. Thompson Machinery is an equal opportunity employer: Minorities/Women/Veterans/Disabled.

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