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Weekend Email Customer Support Jobs in Collierville, TN

Crestview Collection

Customer Support Specialist

Memphis, TN · On-site

$16 - $21.75/hr

Customer Support Claims Specialist Location: Memphis, TN (On-site) Company: Crestview Collection ... Manage a high volume of inbound and outbound email correspondence while maintaining timely and ...

ECS

Customer Support Specialist III

Memphis, TN · On-site

$20.75/hr

Respond to customer issues via phone and email. * Provide technical support to computer users with ... The support we provide the client is 24x7x365, which includes nights, weekends, and holidays ...

Weir Insurance Agency

Salesperson

Olive Branch, MS · On-site

... and support a positive customer experience. Qualifications * Strong sales and customer service ... Comfort with basic technology and agency management systems, including email, CRM tools, and ...

Weir Insurance Agency

Salesperson

Southaven, MS · On-site

... and support a positive customer experience. Qualifications * Strong sales and customer service ... Comfort with basic technology and agency management systems, including email, CRM tools, and ...

Titan Brands

Senior Email Marketing Specialist

Memphis, TN · On-site

$69K - $86K/yr

As you master execution, you will gain increasing exposure to channel planning, customer journey ... Support consent management, suppression practices, list hygiene, email deliverability, SMS ...

Titan Brands

Senior Email Marketing Specialist

Memphis, TN · On-site

$69K - $86K/yr

As you master execution, you will gain increasing exposure to channel planning, customer journey ... Support consent management, suppression practices, list hygiene, email deliverability, SMS ...

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All JobsEmail Customer Support JobsWeekend Email Customer Support JobsWeekend Email Customer Support Jobs in Collierville, TN

Weekend Email Customer Support information

See Collierville, TN salary details

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How much do weekend email customer support jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for weekend email customer support in Collierville, TN is $20.49, according to ZipRecruiter salary data. Most workers in this role earn between $10.62 and $23.37 per hour, depending on experience, location, and employer.

What is a weekend email customer support?

Weekend Email Customer Support roles involve assisting customers with their inquiries, issues, or complaints via email, specifically during the weekend. These roles are crucial for companies that offer support outside regular business hours to ensure continuous customer satisfaction. Responsibilities typically include responding to customer emails promptly, resolving product or service issues, and sometimes escalating more complex cases to other team members. Excellent written communication skills and the ability to work independently are essential for this job.

What are the key skills and qualifications needed to thrive as a weekend email customer support representative?

To excel as a Weekend Email Customer Support representative, strong written communication skills, attention to detail, and experience with customer service practices are essential, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email platforms, and ticketing systems is typically required. Patience, problem-solving abilities, and a customer-centric attitude help individuals stand out in this role. These skills ensure timely, accurate, and empathetic support, which is crucial for maintaining customer satisfaction and company reputation during off-peak hours.

What are the main challenges of working as a weekend email customer support representative, and how can I prepare for them?

Working as a Weekend Email Customer Support representative often involves managing a higher volume of customer inquiries due to reduced staffing, and sometimes handling more urgent or unresolved issues that have accumulated over the week. You may also need to make decisions independently, as supervisory support can be limited during weekends. To prepare, it's helpful to familiarize yourself thoroughly with company policies, develop strong written communication skills, and practice effective time management to prioritize and resolve tickets efficiently.

What is the difference between Weekend Email Customer Support vs Weekend Chat Customer Support?

AspectWeekend Email Customer SupportWeekend Chat Customer Support
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote or office-based, handling email inquiriesRemote or office-based, managing live chat interactions
Industry UsageCommon in e-commerce, tech, and service sectorsCommon in e-commerce, tech, and service sectors
Search & Comparison IntentUnderstanding email support roles on weekendsUnderstanding live chat support roles on weekends

Weekend Email Customer Support involves assisting customers via email, providing detailed responses and troubleshooting. Weekend Chat Customer Support involves real-time assistance through live chat, requiring quick responses. Both roles require similar skills and credentials but differ mainly in communication method and immediacy of support.

What job categories do people searching Weekend Email Customer Support jobs in Collierville, TN look for?

The top searched job categories for Weekend Email Customer Support jobs in Collierville, TN are:

What cities near Collierville, TN are hiring for Weekend Email Customer Support jobs?

Cities near Collierville, TN with the most Weekend Email Customer Support job openings:

Weekend Email Customer Support jobs near you

Customer Support Specialist

Crestview Collection

Memphis, TN • On-site

$16 - $21.75/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Customer Support Claims Specialist

Location: Memphis, TN (On-site)

Company: Crestview Collection

Overview

Crestview Collection is a leading wholesale home décor company based in Memphis, TN. Over the past several years, we have experienced significant growth and remain highly optimistic about our continued success in 2026 and beyond. Our mission is to deliver on-trend products at competitive prices while providing exceptional customer service across the industry.


Position Summary

The Customer Support Specialist serves as a key liaison between Crestview Collection, our customers, and our Independent Sales Representatives. This role is responsible for managing customer claims, resolving inquiries, and ensuring a seamless support experience. The ideal candidate takes ownership of customer issues from initial submission through final resolution, demonstrates strong problem-solving skills, and thrives in a fast-paced environment while maintaining exceptional attention to detail and customer satisfaction.

            Comfortable handling difficult customer conversations while maintaining professionalism and delivering solutions.


Key Responsibilities

Manage and process a high volume of customer claims accurately and efficiently.

Review, investigate, and resolve customer claims in accordance with company policies and procedures.

Process Return Merchandise Authorizations (RMAs), replacement orders, credit memos, and parts requests.

Coordinate and submit freight damage claims and assist with related follow-up and documentation.

Manage a high volume of inbound and outbound email correspondence while maintaining timely and professional communication.

Investigate customer concerns thoroughly, identify root causes, and provide appropriate solutions or alternatives.

Take ownership of customer issues from initial contact through resolution, ensuring appropriate follow-up throughout the process.

Maintain detailed and accurate records of customer interactions, claims, resolutions, and related communications within company systems.

Build and maintain strong, professional relationships with customers and Independent Sales Representatives through responsive and attentive service.

Collaborate with internal departments, including Customer Service, Warehouse, Shipping, and other applicable teams, to facilitate timely resolution of customer issues.

Prioritize and manage multiple requests simultaneously while meeting established deadlines and service expectations.

Identify recurring issues or opportunities for process improvement and communicate findings to leadership.

Required Qualifications

·       Required Qualifications

·       • 3-5+ years of experience in customer service, claims processing, account management, or a experience preferred

·       • Exceptional attention to detail and organizational skills

·       • Strong verbal and written communication skills, with active listening abilities

·       • Demonstrated ability to adapt communication style to various customer personalities

·       • Proven ability to multitask, prioritize workload, and manage time effectively in a fast-paced environment

·       • Self-motivated, proactive, and results-driven

·       • Strong work ethic with a high level of reliability and professionalism

·       • Experience working with ERP systems, CRM software, and Microsoft Office Suite (Excel, Word, Outlook, Office 365)

·       • Ability to take ownership of customer issues and drive them through successful resolution



Position Details

  • Job Type: Full-time 
  • Schedule: Monday to Friday, 8-hour shifts 
  • Expected Hours: 40 hours per week 
  • Work Location: In person 

Benefits

  • Health, dental, and vision insurance 
  • Life insurance 
  • Simple IRA retirement plan 
  • Paid time off

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