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Weekend Email Customer Support Jobs in New York (NOW HIRING)

Dexian

Customer Support Technician II - IT

Hoboken, NJ · On-site

$29 - $30.40/hr

Customer Support Technician II - IT Duration: 3 months + possible extension Location: Jersey City ... Ability to effectively communicate over the phone and via email. * Customer service skills and ...

Nuvo

Customer Support

Manhattan, NY · On-site

$80K - $140K/yr

You'll be on the front line, responding to email and chat requests for assistance from users. You'll be timely, professional, friendly, and highly responsive to customers. * A Chameleon: You'll ...

Fanatics Collectibles

Customer Support Associate

New York, NY · Remote

$19.25 - $26.25/hr

Model exemplary service through web message, voice, and email channels * Delight Collectors: apply ... Willingness and ability to work flexible hours, including evenings and weekends, with schedules ...

Fabric

Customer Support Specialist

New York, NY · Remote

$60K - $78K/yr

You'll work primarily through live chat and email, while partnering closely with Product ... Support customers through live chat and email, with limited phone support as needed. * Help ...

New

Fabric

Customer Support Specialist

New York, NY · On-site +1

$60K - $78K/yr

You'll work primarily through live chat and email, while partnering closely with Product ... Support customers through live chat and email, with limited phone support as needed. * Help ...

Fanatics

Customer Support Associate

Manhattan, NY · On-site

$20 - $25/hr

Model exemplary service through web message, voice, and email channels * Delight Collectors: apply ... Willingness and ability to work flexible hours, including evenings and weekends, with schedules ...

New

Team 653 INT

Customer Support Specialist

Manhattan, NY

$19.75 - $26.50/hr

The Customer Support Specialist is responsible for assisting customers with questions, account ... The successful candidate will communicate with customers through phone, email, and online chat ...

HYTORC

Customer Support Associate

South Hackensack, NJ · On-site

$25 - $30/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Support Associate We are currently seeking an experienced Customer Support Associate who ... Handle 75-100 emails per day * Handle 50-75 phone calls per day * Service clients located all over ...

HYTORC

Customer Support Associate

South Hackensack, NJ

$25 - $30/hr

Our Customer Support Associates interact with different types of clients and vendors. Flexibility ... Handle 75-100 emails per day * Handle 50-75 phone calls per day * Service clients located all over ...

Hytorc

Customer Support Associate

South Hackensack, NJ · On-site

$25 - $30/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our Customer Support Associates interact with different types of clients and vendors. Flexibility ... Handle 75-100 emails per day * Handle 50-75 phone calls per day * Service clients located all over ...

HYTORC

Customer Support Associate

South Hackensack, NJ

$25 - $30/hr

Our Customer Support Associates interact with different types of clients and vendors. Flexibility ... Handle 75-100 emails per day * Handle 50-75 phone calls per day * Service clients located all over ...

Heritage civil Works

Customer Support Specialist

New York, NY · Remote

$19.75 - $26.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Remote Customer Support Specialist Heritage Civil Works | Remote | Full-Time | Comprehensive ... across email, live chat, and support ticketing platforms. - Work cross-functionally with ...

Barnes & Noble

Customer Support Specialist

Monroe Township, NJ · On-site

$17.75 - $23.75/hr

  • Medical

  • Life

  • Retirement

  • PTO

Your primary responsibilities will involve addressing customer inquiries via email, phone, or chat ... Support additional duties as necessary in high volume or promotional periods. Adhere to work ...

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All JobsEmail Customer Support JobsWeekend Email Customer Support JobsWeekend Email Customer Support Jobs in New York

Weekend Email Customer Support information

What is a weekend email customer support?

Weekend Email Customer Support roles involve assisting customers with their inquiries, issues, or complaints via email, specifically during the weekend. These roles are crucial for companies that offer support outside regular business hours to ensure continuous customer satisfaction. Responsibilities typically include responding to customer emails promptly, resolving product or service issues, and sometimes escalating more complex cases to other team members. Excellent written communication skills and the ability to work independently are essential for this job.

What are the key skills and qualifications needed to thrive as a weekend email customer support representative?

To excel as a Weekend Email Customer Support representative, strong written communication skills, attention to detail, and experience with customer service practices are essential, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email platforms, and ticketing systems is typically required. Patience, problem-solving abilities, and a customer-centric attitude help individuals stand out in this role. These skills ensure timely, accurate, and empathetic support, which is crucial for maintaining customer satisfaction and company reputation during off-peak hours.

What are the main challenges of working as a weekend email customer support representative, and how can I prepare for them?

Working as a Weekend Email Customer Support representative often involves managing a higher volume of customer inquiries due to reduced staffing, and sometimes handling more urgent or unresolved issues that have accumulated over the week. You may also need to make decisions independently, as supervisory support can be limited during weekends. To prepare, it's helpful to familiarize yourself thoroughly with company policies, develop strong written communication skills, and practice effective time management to prioritize and resolve tickets efficiently.

What is the difference between Weekend Email Customer Support vs Weekend Chat Customer Support?

AspectWeekend Email Customer SupportWeekend Chat Customer Support
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote or office-based, handling email inquiriesRemote or office-based, managing live chat interactions
Industry UsageCommon in e-commerce, tech, and service sectorsCommon in e-commerce, tech, and service sectors
Search & Comparison IntentUnderstanding email support roles on weekendsUnderstanding live chat support roles on weekends

Weekend Email Customer Support involves assisting customers via email, providing detailed responses and troubleshooting. Weekend Chat Customer Support involves real-time assistance through live chat, requiring quick responses. Both roles require similar skills and credentials but differ mainly in communication method and immediacy of support.

What are the most commonly searched types of Email Customer Support jobs in New York?

The most popular types of Email Customer Support jobs in New York are:

What are popular job titles related to Weekend Email Customer Support jobs in New York?

For Weekend Email Customer Support jobs in New York, the most frequently searched job titles are:

What job categories do people searching Weekend Email Customer Support jobs in New York look for?

The top searched job categories for Weekend Email Customer Support jobs in New York are:

What cities in New York are hiring for Weekend Email Customer Support jobs?

Cities in New York with the most Weekend Email Customer Support job openings:

Weekend Email Customer Support jobs near you

Customer Support Technician II - IT

Dexian

Hoboken, NJ • On-site

$29 - $30.40/hr

Full-time

Posted 5 days ago

Job description

Job Title: Customer Support Technician II - IT
Duration: 3 months + possible extension
Location: Jersey City, NJ 07310
Pay rate: $29.00 - $30.40 hourly on W2
JOB SUMMARY
Job Summary:
A customer service representative supports customers by providing helpful information, answering questions, and responding to complaints. They're the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.
Primary Responsibilities:
  • Respond promptly and professionally to incoming telephone calls, chats, and tickets
  • Assist with order problems, exchanges, edits, and tracking
  • Develop knowledge of products, services, etc and effectively convey this information to customers
  • Understand and resolve compliance issues in accordance with policies and procedures
  • Be an active team member and support overall teamwork and morale
  • Adhere to all established procedures, policies, and safety rules
  • Maintain established performance levels

Qualifications:
  • Completed Secondary Education
  • Experience working in customer service-related work.
  • Basic understanding of customer relationship management (CRM) software.
  • Ability to effectively communicate over the phone and via email.
  • Customer service skills and professionalism with a strong ability to diffuse customer concerns.

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.
Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/ .
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

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