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Weekend Email Customer Support Jobs in Minnesota

Amat

Customer Support Technician I/II/III

Bloomington, MN · On-site

$20 - $27.50/hr

We design, build and service cutting-edge equipment that helps our customers manufacture display ... e-mail at Accommodations_Program@amat.com, or by calling our HR Direct Help Line at 877-612-7547 ...

Reliable Premium Management

Be Seen First

Customer Success Support Manager

Waite Park, MN · On-site

$65K - $73K/yr

Role Summary The Customer Success Support Manager at Reliable Premium Management is responsible for ... Score team members on phone and email quality 2-3 times per week, holding a ≥90% quality bar ...

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All JobsEmail Customer Support JobsWeekend Email Customer Support JobsWeekend Email Customer Support Jobs in Minnesota

Weekend Email Customer Support information

What are the main challenges of working as a weekend email customer support representative, and how can I prepare for them?

Working as a Weekend Email Customer Support representative often involves managing a higher volume of customer inquiries due to reduced staffing, and sometimes handling more urgent or unresolved issues that have accumulated over the week. You may also need to make decisions independently, as supervisory support can be limited during weekends. To prepare, it's helpful to familiarize yourself thoroughly with company policies, develop strong written communication skills, and practice effective time management to prioritize and resolve tickets efficiently.

What is a weekend email customer support?

Weekend Email Customer Support roles involve assisting customers with their inquiries, issues, or complaints via email, specifically during the weekend. These roles are crucial for companies that offer support outside regular business hours to ensure continuous customer satisfaction. Responsibilities typically include responding to customer emails promptly, resolving product or service issues, and sometimes escalating more complex cases to other team members. Excellent written communication skills and the ability to work independently are essential for this job.

What is the difference between Weekend Email Customer Support vs Weekend Chat Customer Support?

AspectWeekend Email Customer SupportWeekend Chat Customer Support
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote or office-based, handling email inquiriesRemote or office-based, managing live chat interactions
Industry UsageCommon in e-commerce, tech, and service sectorsCommon in e-commerce, tech, and service sectors
Search & Comparison IntentUnderstanding email support roles on weekendsUnderstanding live chat support roles on weekends

Weekend Email Customer Support involves assisting customers via email, providing detailed responses and troubleshooting. Weekend Chat Customer Support involves real-time assistance through live chat, requiring quick responses. Both roles require similar skills and credentials but differ mainly in communication method and immediacy of support.

What are the key skills and qualifications needed to thrive as a weekend email customer support representative?

To excel as a Weekend Email Customer Support representative, strong written communication skills, attention to detail, and experience with customer service practices are essential, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email platforms, and ticketing systems is typically required. Patience, problem-solving abilities, and a customer-centric attitude help individuals stand out in this role. These skills ensure timely, accurate, and empathetic support, which is crucial for maintaining customer satisfaction and company reputation during off-peak hours.
What are the most commonly searched types of Email Customer Support jobs in Minnesota? The most popular types of Email Customer Support jobs in Minnesota are:
What are popular job titles related to Weekend Email Customer Support jobs in Minnesota? For Weekend Email Customer Support jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Weekend Email Customer Support jobs in Minnesota look for? The top searched job categories for Weekend Email Customer Support jobs in Minnesota are:
What cities in Minnesota are hiring for Weekend Email Customer Support jobs? Cities in Minnesota with the most Weekend Email Customer Support job openings:
Weekend Email Customer Support jobs near you

Customer Support Representative II

LANTRONIX

Minneapolis, MN • On-site

$25 - $28.84/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

Job Description:
As a Customer Service Representative II, you will respond to customer purchase orders and basic non-technical support inquiries. You will have the opportunity to problem-solve and provide timely, accurate information to both our customers and internal teams. Most inquiries will be handled using the Lantronix ERP system.
In this role, you will be responsible for staying organized throughout the sales process to ensure customers receive the best possible experience. Success in this position requires adaptability, a commitment to best practices, and a focus on supporting the company’s growth through revenue-related activities.



Responsibilities include, but are not limited to:

  • Answer customer inquiries promptly and professionally
  • Respond to customers via chat, phone, and email
  • Coordinate with Sales to ensure a positive customer experience
  • Close out quotes and opportunities based on incoming purchase orders
  • Manage Customer service mailbox and inquires
  • Assist with backlog and shipments reports to ensure accurate forecast data is captured
  • Handle PO acceptance and enter orders into the IFS ERP system; respond to order related questions
  • Provide solutions to customer service issues as they arise
  • Maintain a high level of accuracy and attention to detail
  • Maintain close communication with customers regarding shipping and tracking
  • Work with the Lantronix scheduling department on Pull-ins sand pushouts
  • Collaborate with Sales and Customer Support to ensure a closed-loop process

Requirements/Qualifications:

  • 1-2year of experience in customer service or business (intern experience accepted)
  • Easily adaptable to change with a growth mindset
  • Ability to identify and resolve issues before they escalate
  • Experience with Microsoft Office and Outlook is a plus
  • Salesforce.com experience is a plus
  • Comfortable using the phone and other conferencing tools
  • Highly organized and proactive in completing work, solving problems, and ensuring accuracy.


This position will be located in either Plymouth, MN or Irvine, CA.

The pay for this position is $25/hour to 28.84 depending on location and experience.




Lantronix Benefits (US)


We offer our employees a total rewards package designed to meet the diverse and ever-changing needs of our employees and their families. These include:


Health Care Benefits

– Comprehensive medical and hospitalization coverage through either an HMO or PPO plan.

– Prescription drug program.

– Dental.

– Vision

– Flexible Spending Accounts.


Paid Time Off Benefits

– Lantronix, time off benefits provides employees with a work/family balance.

– Non-exempt new hires are eligible for 10 days of vacation. Exempt new hires do not have a fixed amount of vacation time per year, and vacation time is not limited, allocated, or accrued.

– The company provides an average of 11 paid holidays annually and 2 floating holidays that employees can take during the year. Floating holidays are provided to non-exempt employees only.


Income Protection and Wealth Accumulation Benefits

– Includes a 401(k) plan with company match, Short and Long-Term Disability, Life Insurance, and much more.


Other Benefits

– Lantronix seeks to offer a full range of benefits for its employees to take advantage of. In addition to those already mentioned, we offer employees opportunities to take advantage of: Employee Assistance Program; Employee Discounts; Educational Reimbursement; Patent Award Program; Annual Health Fair


We have fun too…

– Lantronix offers fun themed events, such as holiday parties, throughout the year.