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Knowledge Base Jobs in Minnesota (NOW HIRING)

US Tech Solutions

IT Operations Analyst

Saint Paul, MN · On-site

Preferred : • Experience with Bomgar, Nexthink/Amplify, Intune, or JAMF. • Experience creating IT Knowledge Base content. • Experience coordinating with third-party vendors. Company : US Tech ...

Michels Gaming

Call Center Representative

Minneapolis, MN · On-site

$16.75 - $21/hr

... knowledge base of the evolving products and services Qualifications: Previous experience in customer service, sales, or other related fields Ability to build rapport with clients Ability to ...

Michelsgaming

Call Center Representative

Minneapolis, MN · On-site

$16.75 - $21/hr

Develop and maintain a knowledge base of the evolving products and services Qualifications: * Previous experience in customer service, sales, or other related fields * Ability to build rapport with ...

Michelsgaming

Call Center Representative

Minneapolis, MN · On-site

$16.75 - $21/hr

Develop and maintain a knowledge base of the evolving products and services Qualifications: * Previous experience in customer service, sales, or other related fields * Ability to build rapport with ...

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All JobsKnowledge Base JobsKnowledge Base Jobs in Minnesota

Knowledge Base information

See Minnesota salary details

$43.6K

$110.4K

$183.6K

How much do knowledge base jobs pay per year?

As of Aug 25, 2026, the average yearly pay for knowledge base in Minnesota is $110,370.00, according to ZipRecruiter salary data. Most workers in this role earn between $86,700.00 and $132,200.00 per year, depending on experience, location, and employer.

What does a knowledge base job involve?

A Knowledge Base job involves creating, managing, and optimizing informational content to help users find answers to common questions. Professionals in this role structure and maintain databases of articles, FAQs, and documentation for internal teams or customers. They ensure the content is accurate, well-organized, and easily searchable. Strong writing, technical, and organizational skills are essential for success in this role.

What are the key skills and qualifications needed to thrive in a knowledge base position?

To excel in a Knowledge Base Specialist role, one should possess strong written communication skills, meticulous attention to detail, and experience with content management systems or knowledge management platforms. Familiarity with tools such as Zendesk, Confluence, Salesforce Knowledge, or similar documentation environments is often required, and certifications in knowledge management can be beneficial. Exceptional collaboration, analytical thinking, and the ability to translate complex information into user-friendly content are valuable soft skills. These abilities are crucial for ensuring up-to-date, accessible resources that empower colleagues and customers to find accurate answers efficiently.

What are the most commonly searched types of Knowledge Base jobs in Minnesota?

The most popular types of Knowledge Base jobs in Minnesota are:

What are popular job titles related to Knowledge Base jobs in Minnesota?

For Knowledge Base jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Knowledge Base jobs in Minnesota look for?

The top searched job categories for Knowledge Base jobs in Minnesota are:

What cities in Minnesota are hiring for Knowledge Base jobs?

Cities in Minnesota with the most Knowledge Base job openings:

Knowledge Base jobs near you
Infographic showing various Knowledge Base job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 3% Contract, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $110,370 per year, or $53.1 per hour.

Consultant, Business Delivery - Business Insurance Operations Knowledge Management

Saint Paul, MN

The Whiteside Agency
See more jobs at The Whiteside Agencyexternal

$77K - $128K/yr

Full-time

Medical, Life, Retirement, PTO

Re-posted 9 hours ago

Job description

Who Are We?

Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category
OperationsCompensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range$77,600.00 - $128,000.00
Target Openings
2
What Is the Opportunity?
BI Operations Operational Effectiveness is looking for a talented Business Delivery Consultant to join our Knowledge Management team. This is a unique opportunity to make an immediate impact by preserving and evolving critical institutional knowledge across Business Insurance Operations while helping shape the future of KM through AI-assisted content workflows.What Will You Do?
  • Contribute to the maturation of the KM discipline by advancing content governance practices and information architecture standards to drive measurable improvements to search and retrieval.
  • Apply AI prompting skills and AI-assisted content workflows to improve knowledge creation and delivery across the team.
  • Support team capacity and operational continuity as the KM function evolves its delivery model to meet current and future business demands.
  • Own and steward the knowledge base across BI OPS, ensuring content is accurate, organized, and current.
  • Develop and maintain strong relationships with line-of-business stakeholders to ensure contextual accuracy of the knowledge base.
  • Translate business visions into actionable strategies and capabilities.
  • Collaborate in discussions to define solution value.
  • Understand organizational needs and requirements to inform solutions.
  • Help define customer-facing and analytic capabilities aligned with strategic goals.
  • Refine business needs, solutions, and process flows with business leaders.
  • Partner with business leaders to ensure successful project delivery.
  • Support strategy roadmap development, including timeframes, deliverables, and dependencies.
  • Assist in risk management and issue escalation.
  • Perform other duties as assigned.
What Will Our Ideal Candidate Have?
  • 3+ years of related experience.
  • Experience within the Property and Casualty industry.
  • Content Strategy & Governance: Ability to structure, govern, and maintain a high-quality knowledge base supporting an assigned line of business
  • AI Operations Fluency: Proficiency in AI prompting and experience with AI-assisted content tools and emerging KM technologies
  • Information Architecture: Ability to apply information architecture principles to improve knowledge base organization and usability
  • Strong Written Communication: Disciplined approach to documentation, content quality, and knowledge base stewardship
  • Exposure to strategy development, project management, or software delivery.
  • Strong analytical and problem-solving skills.
  • Ability to manage multiple priorities and deadlines.
What is a Must Have?
  • 2+ years of related experience.
What Is in It for You?
  • Health Insurance:Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
  • Retirement:Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
  • Paid Time Off:Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
  • Wellness Program:The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
  • Volunteer Encouragement:We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.

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