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Weekend Email Customer Support Jobs in Michigan (NOW HIRING)

Allied Universal

Customer Support Agent

Wyoming, MI · On-site

$18/hr

Customer Support Agent Job Locations US-MI-Wyoming Requisition ID 2026-1620317 Category (Portal ... Initiate outbound calls or emails to notify customers, law enforcement, first responders, and ...

Allied Universal

Customer Support Agent

Wyoming, MI · On-site

$18/hr

... contact support systems in the event of an emergency. Location: Full-time on-site at office in ... Initiate outbound calls or emails to notify customers, law enforcement, first responders, and ...

Autobooks, Inc.

Customer Support Representative

Detroit, MI · On-site

$15.75 - $21.50/hr

Customer Support Representative You will provide Small Business customers and Financial Institution employees with support via inbound phone, chat, and e-mail. They look to you as their consultant ...

Autobooks

Customer Support Representative

Detroit, MI · On-site

$20 - $23/hr

Customer Support Representative You will provide Small Business customers and Financial Institution employees with support via inbound phone, chat, and e-mail. They look to you as their consultant ...

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Weekend Email Customer Support information

What are the main challenges of working as a Weekend Email Customer Support representative, and how can I prepare for them?

Working as a Weekend Email Customer Support representative often involves managing a higher volume of customer inquiries due to reduced staffing, and sometimes handling more urgent or unresolved issues that have accumulated over the week. You may also need to make decisions independently, as supervisory support can be limited during weekends. To prepare, it's helpful to familiarize yourself thoroughly with company policies, develop strong written communication skills, and practice effective time management to prioritize and resolve tickets efficiently.

What are Weekend Email Customer Support roles?

Weekend Email Customer Support roles involve assisting customers with their inquiries, issues, or complaints via email, specifically during the weekend. These roles are crucial for companies that offer support outside regular business hours to ensure continuous customer satisfaction. Responsibilities typically include responding to customer emails promptly, resolving product or service issues, and sometimes escalating more complex cases to other team members. Excellent written communication skills and the ability to work independently are essential for this job.

What is the difference between Weekend Email Customer Support vs Weekend Chat Customer Support?

AspectWeekend Email Customer SupportWeekend Chat Customer Support
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote or office-based, handling email inquiriesRemote or office-based, managing live chat interactions
Industry UsageCommon in e-commerce, tech, and service sectorsCommon in e-commerce, tech, and service sectors
Search & Comparison IntentUnderstanding email support roles on weekendsUnderstanding live chat support roles on weekends

Weekend Email Customer Support involves assisting customers via email, providing detailed responses and troubleshooting. Weekend Chat Customer Support involves real-time assistance through live chat, requiring quick responses. Both roles require similar skills and credentials but differ mainly in communication method and immediacy of support.

What are the key skills and qualifications needed to thrive as a Weekend Email Customer Support representative, and why are they important?

To excel as a Weekend Email Customer Support representative, strong written communication skills, attention to detail, and experience with customer service practices are essential, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email platforms, and ticketing systems is typically required. Patience, problem-solving abilities, and a customer-centric attitude help individuals stand out in this role. These skills ensure timely, accurate, and empathetic support, which is crucial for maintaining customer satisfaction and company reputation during off-peak hours.
What are the most commonly searched types of Email Customer Support jobs in Michigan? The most popular types of Email Customer Support jobs in Michigan are:
What are popular job titles related to Weekend Email Customer Support jobs in Michigan? For Weekend Email Customer Support jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Weekend Email Customer Support jobs in Michigan look for? The top searched job categories for Weekend Email Customer Support jobs in Michigan are:
What cities in Michigan are hiring for Weekend Email Customer Support jobs? Cities in Michigan with the most Weekend Email Customer Support job openings:
Weekend Email Customer Support jobs near you
Customer Support Agent

Customer Support Agent

Allied Universal

Wyoming, MI • On-site

$18/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Allied Universal rating

5.6

Company rating: 5.6 out of 10

Based on 2,514 frontline employees who took The Breakroom Quiz

69th of 108 rated security

Job description

Customer Support Agent
Job Locations US-MI-Wyoming
Requisition ID 2026-1620317 Category (Portal Searching) Administrative Business Unit AUTS
Overview

Company Overview:

Join Allied Universal Technology Services, a global leader in transforming the security industry. We integrate advanced technology - video surveillance, electronic access control, alarm monitoring and augmented solutions with physical security to help people feel safe. Whether you're an installation technician, service technician, engineer, or project manager, you'll discover rewarding opportunities to grow your career as part of a valued team.

Apply today and be phenomenal-build a meaningful career while protecting what matters most through innovative security technology.

Job Description:

Job Description

Allied Universal is hiring a Security Intervention Specialist. The primary function of the Security Intervention Specialist is to monitor surveillance of all security and CCTV monitors on the facility and surrounding grounds, respond to event-driven alarms in a timely and effective manner, and document any activity and contact support systems in the event of an emergency.

Location: Full-time on-site at office in Grand Rapids, MI

Pay: $18.00 per hour

Shift Available:

1st Shift (8am - 4pm)

2nd Shift (4pm - 12am)

Swing (8pm - 4am)

Mandatory Paid Training: Monday through Friday 9:00am-5:00pm for the first two weeks

RESPONSIBILITIES:

    Monitor a variety of live video footage and location dashboards for signs of suspicious or ongoing criminal activity, such as burglary, loitering, trespassing, and high-stress situations; follow client-specific protocols as needed
  • Analyze, assess, and respond to system-generated alerts and event notifications promptly
  • Initiate outbound calls or emails to notify customers, law enforcement, first responders, and management of critical events requiring their attention or response; prioritize and route emergency calls to appropriate first responders
  • Answer inbound calls regarding customer inquiries and respond as necessary
  • Prepare comprehensive post-situational reports and logs for customer distribution

QUALIFICATIONS (MUST HAVE):

  • High school diploma or equivalent (e.g., GED)
  • Must be able to obtain a TOPS Alarm System Monitoring License as part of our paid on-the-job training
  • Minimum of one (1) year of experience in dispatching, security, customer service, or call center role
  • Must be capable of working in a high-stress environment and effectively communicating, particularly during critical, life-or-death emergency situations
  • Able to maintain high alert and use critical thinking to monitor customer sites and respond to any emerging situations
  • Proficient in the basics of Microsoft Excel, Microsoft Outlook, and Microsoft Teams

PREFERRED QUALIFICATIONS (NICE TO HAVE):

  • Previous experience troubleshooting CCTV security systems or controlling cameras
  • Minimum of two years' experience in law enforcement, security, or the military

BENEFITS:

  • Medical, dental, vision, retirement plan, basic life, AD&D, and disability insurance
  • Eight paid holidays annually, five sick days, and four personal days
  • Vacation time is offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

#LI-26

Closing

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Requisition ID
2026-1620317

What Allied Universal employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Allied Universal

Sourced by ZipRecruiter

Allied Universal® is a leading security and facility services company. We provide proactive security services and cutting-edge smart technology to deliver evolving, tailored solutions that allow our clients to focus on their core business. Our excellence starts with our local leadership and local presence. Operating in more than 90 countries, our global workforce of approximately 800,000 people. Employees help to deliver our promise globally and locally: keeping people safe so our customers and communities can thrive. As we build the world's best services company, we continue to expand our footprint and infrastructure on a global and local level. In North America, we operate our business under the existing Allied Universal brand, and our international business operates under the G4S brand.

Industry

Investigation and physical security services, chemical manufacturing and real estate

Company size

10,000+ Employees

Headquarters location

Santa Ana, CA, US

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