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Weekend Email Customer Support Jobs in Massachusetts

Pure Hockey

Customer Support Specialist

Holliston, MA · Hybrid

$20 - $30/hr

Respond to customer inquiries promptly and professionally via phone, email, and live chat ... Must be able to work one weekend day and some holidays Benefits * Medical, Dental, Vision ...

Pure Hockey

Customer Support Specialist

Holliston, MA · On-site

$20 - $30/hr

Respond to customer inquiries promptly and professionally via phone, email, and live chat ... Must be able to work one weekend day and some holidays Benefits * Medical, Dental, Vision ...

Eastern Bank

Customer Support Specialist

Wakefield, MA · On-site

$21/hr

... email, and telephone. The inquiries will have a varying degree of complexity. The Support ... Must be flexible and adaptable about work schedules, which may include evenings and weekends * Must ...

Eastern Bank

Customer Support Specialist

Wakefield, MA · On-site

$21/hr

... email, and telephone. The inquiries will have a varying degree of complexity. The Support ... Must be flexible and adaptable about work schedules, which may include evenings and weekends * Must ...

Eastern Bank

Customer Support Specialist

Wakefield, MA · On-site

$21/hr

... email, and telephone. The inquiries will have a varying degree of complexity. The Support ... Must be flexible and adaptable about work schedules, which may include evenings and weekends * Must ...

4G Clinical

Customer Support Associate

Wellesley, MA · On-site

$18 - $22/hr

Provide coverage on weekend, holidays and OT as needed and/or as scheduled by the Lead or Senior Customer Support Associate. * Able to work in the event of any services outages i.e. power, phone ...

New

1840 & Company

Customer Support Representative

Sudbury, MA · Remote

$16.75 - $22.75/hr

Respond promptly to customer inquiries via email, messaging platforms, website chat, and social ... Availability to work full-time, including occasional weekends or holidays if required. Preferred ...

Brilliance Canada

Customer Support Specialist

Worcester, MA · On-site

$18 - $24.25/hr

You Are : Someone with a few years of call center/customer service/office support experience or ... Take in a high volume of calls, communicate via email and letters as appropriate * Document all ...

Brilliance Canada

Customer Support Specialist

Worcester, MA · On-site

$18 - $24.25/hr

You Are : Someone with a few years of call center/customer service/office support experience or ... Take in a high volume of calls, communicate via email and letters as appropriate * Document all ...

Covenir

Customer Support Specialist

Worcester, MA · On-site

$18 - $24.25/hr

You Are : Someone with a few years of call center/customer service/office support experience or ... Take in a high volume of calls, communicate via email and letters as appropriate * Document all ...

Vencora

Customer Support Specialist

Worcester, MA · On-site

$18 - $24.25/hr

You Are : Someone with a few years of call center/customer service/office support experience or ... Take in a high volume of calls, communicate via email and letters as appropriate * Document all ...

Covenir

Customer Support Specialist

Worcester, MA

$18 - $24.25/hr

You Are : Someone with a few years of call center/customer service/office support experience or ... Take in a high volume of calls, communicate via email and letters as appropriate * Document all ...

1840 & Company

Customer Support Representative

Sudbury, MA · Remote

$16.75 - $22.75/hr

Respond promptly to customer inquiries via email, messaging platforms, website chat, and social ... Availability to work full-time, including occasional weekends or holidays if required. Preferred ...

Vencora

Customer Support Specialist

Worcester, MA · On-site

$18 - $24.25/hr

You Are : Someone with a few years of call center/customer service/office support experience or ... Take in a high volume of calls, communicate via email and letters as appropriate * Document all ...

PIP

Customer Support Specialist

East Longmeadow, MA · On-site

$21 - $25/hr

Customer Support Specialist Location: East Longmeadow, MA Job Type: Full-Time About Us: We are a ... Key Responsibilities: • Serve as the primary point of contact for customers via phone, email, and ...

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All JobsEmail Customer Support JobsWeekend Email Customer Support JobsWeekend Email Customer Support Jobs in Massachusetts

Weekend Email Customer Support information

What is a weekend email customer support?

Weekend Email Customer Support roles involve assisting customers with their inquiries, issues, or complaints via email, specifically during the weekend. These roles are crucial for companies that offer support outside regular business hours to ensure continuous customer satisfaction. Responsibilities typically include responding to customer emails promptly, resolving product or service issues, and sometimes escalating more complex cases to other team members. Excellent written communication skills and the ability to work independently are essential for this job.

What are the key skills and qualifications needed to thrive as a weekend email customer support representative?

To excel as a Weekend Email Customer Support representative, strong written communication skills, attention to detail, and experience with customer service practices are essential, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email platforms, and ticketing systems is typically required. Patience, problem-solving abilities, and a customer-centric attitude help individuals stand out in this role. These skills ensure timely, accurate, and empathetic support, which is crucial for maintaining customer satisfaction and company reputation during off-peak hours.

What are the main challenges of working as a weekend email customer support representative, and how can I prepare for them?

Working as a Weekend Email Customer Support representative often involves managing a higher volume of customer inquiries due to reduced staffing, and sometimes handling more urgent or unresolved issues that have accumulated over the week. You may also need to make decisions independently, as supervisory support can be limited during weekends. To prepare, it's helpful to familiarize yourself thoroughly with company policies, develop strong written communication skills, and practice effective time management to prioritize and resolve tickets efficiently.

What is the difference between Weekend Email Customer Support vs Weekend Chat Customer Support?

AspectWeekend Email Customer SupportWeekend Chat Customer Support
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote or office-based, handling email inquiriesRemote or office-based, managing live chat interactions
Industry UsageCommon in e-commerce, tech, and service sectorsCommon in e-commerce, tech, and service sectors
Search & Comparison IntentUnderstanding email support roles on weekendsUnderstanding live chat support roles on weekends

Weekend Email Customer Support involves assisting customers via email, providing detailed responses and troubleshooting. Weekend Chat Customer Support involves real-time assistance through live chat, requiring quick responses. Both roles require similar skills and credentials but differ mainly in communication method and immediacy of support.

What are the most commonly searched types of Email Customer Support jobs in Massachusetts?

The most popular types of Email Customer Support jobs in Massachusetts are:

What are popular job titles related to Weekend Email Customer Support jobs in Massachusetts?

For Weekend Email Customer Support jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Weekend Email Customer Support jobs in Massachusetts look for?

The top searched job categories for Weekend Email Customer Support jobs in Massachusetts are:

What cities in Massachusetts are hiring for Weekend Email Customer Support jobs?

Cities in Massachusetts with the most Weekend Email Customer Support job openings:

Weekend Email Customer Support jobs near you

Customer Support Specialist

Pure Hockey

Holliston, MA • Hybrid

$20 - $30/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Pure Hockey rating

5.9

Company rating: 5.9 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

402nd of 734 rated retailers

Job description

Description

Title: Customer Support Specialist

Location: Holliston, MA (hybrid; 3 days in office)


Pure Hockey is seeking a Customer Support Specialist to join our fast-growing and dynamic customer service team. As the largest retailer of hockey equipment in the U.S., we take pride in delivering exceptional service and support to our valued customers.


In this role, you will serve as a key liaison between our company and both current and prospective customers. The ideal candidate will take full ownership of resolving customer inquiries, concerns, and complaints with professionalism and efficiency.

At Pure Hockey, we are committed to providing effective solutions and creating meaningful, long-term relationships with our customers.


Responsibilities

  • Respond to customer inquiries promptly and professionally via phone, email, and live chat.
  • Resolve product or service issues by clarifying the customer's complaint, determining the cause, and finding the best solution.
  • Process orders, returns, exchanges, and warranty claims accurately and efficiently.
  • Maintain deep knowledge of our products, promotions, and policies to assist customers effectively.
  • Document all customer interactions in our CRM system and escalate issues when necessary.
  • Collaborate with internal teams (e.g., shipping, inventory, e-commerce) to ensure timely resolution of issues.
  • Strive to exceed customer expectations and contribute to customer loyalty and retention.
  • Identify trends in customer feedback and report them to help improve products and services.

Requirements

  • 1+ years of experience in customer service or support role
  • Experience with multi-line telephones, online ticketing systems, email management systems, live chat, and personal computers is a plus.
  • Advanced sense of integrity and commitment to customer satisfaction.
  • Demonstrated passion for excellence with respect to treating and caring for customers.
  • Strong phone, verbal & written communication skills along with active listening.
  • Pleasant, patient, and friendly attitude
  • A passion for hockey or sporting goods is a plus but not required.
  • Must be able to work one weekend day and some holidays

Benefits

  • Medical, Dental, Vision & Disability Insurance
  • Life and Long-Term Disability Insurance
  • Flexible Spending Plan
  • 401(k) with match
  • Paid Time Off
  • Paid Holidays
  • Parental Leave
  • Employee Discount

$20-$30 per hour



What Pure Hockey employees say

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