Rail Logistics Coordinator
$17 - $22.75/hr
Support customer through service phone lines and emails to investigate, resolve and respond to customer inquiries * Researches and obtains correct loaded billing on customer's rail cars as needed and ...
Rail Logistics Coordinator
$17 - $22.75/hr
Support customer through service phone lines and emails to investigate, resolve and respond to customer inquiries * Researches and obtains correct loaded billing on customer's rail cars as needed and ...
Billing Specialist
Benton, AR · On-site
$16.25 - $22/hr
Submits customer invoices through manual e-mail, customer portal, or other special delivery ... Takes on additional duties as assigned to support the team and organization - High school diploma ...
Billing Specialist
Benton, AR · On-site
$16.25 - $22/hr
Submits customer invoices through manual e-mail, customer portal, or other special delivery ... Takes on additional duties as assigned to support the team and organization - High school diploma ...
Billing Specialist
Benton, AR · On-site
$16.25 - $22/hr
... supporting the Billing team by performing daily activities such as accurate and efficient ... Submits customer invoices through manual e-mail, customer portal, or other special delivery ...
Billing Specialist
Benton, AR · On-site
$16.25 - $22/hr
... supporting the Billing team by performing daily activities such as accurate and efficient ... Submits customer invoices through manual e-mail, customer portal, or other special delivery ...
Billing Specialist
Benton, AR · On-site
$16.25 - $22/hr
Submits customer invoices through manual e-mail, customer portal, or other special delivery ... Takes on additional duties as assigned to support the team and organization - High school diploma ...
Billing Specialist
Benton, AR · On-site
$16.25 - $22/hr
Submits customer invoices through manual e-mail, customer portal, or other special delivery ... Takes on additional duties as assigned to support the team and organization - High school diploma ...
Billing Specialist
Benton, AR · On-site
$16.25 - $22/hr
... supporting the Billing team by performing daily activities such as accurate and efficient ... Submits customer invoices through manual e-mail, customer portal, or other special delivery ...
Billing Specialist
Benton, AR · On-site
$16.25 - $22/hr
... supporting the Billing team by performing daily activities such as accurate and efficient ... Submits customer invoices through manual e-mail, customer portal, or other special delivery ...
Customer Service Sales Representative
Tontitown, AR · On-site
$18/hr
You'll work alongside a team that knows how to hustle, support one another, and have a little fun ... Drive new business through email, cold calls, and field calls. * Generate accurate quotes and ...
Customer Service Sales Representative
Tontitown, AR · On-site
$18/hr
You'll work alongside a team that knows how to hustle, support one another, and have a little fun ... Drive new business through email, cold calls, and field calls. * Generate accurate quotes and ...
Rail Logistics Coordinator
Conway, AR · On-site
$17 - $22.75/hr
Support customer through service phone lines and emails to investigate, resolve and respond to customer inquiries * Researches and obtains correct loaded billing on customer's rail cars as needed and ...
Rail Logistics Coordinator
Conway, AR · On-site
$17 - $22.75/hr
Support customer through service phone lines and emails to investigate, resolve and respond to customer inquiries * Researches and obtains correct loaded billing on customer's rail cars as needed and ...
Customer Service Representative -Environmental Service Department - Evening shift
Grady, AR · On-site
$14.50 - $19.75/hr
... email or telephone communications.May operate a switchboard to route incoming calls to the appropriate party. The Customer Support Representative may be required to record and document various client ...
Customer Service Representative -Environmental Service Department - Evening shift
Grady, AR · On-site
$14.50 - $19.75/hr
... email or telephone communications.May operate a switchboard to route incoming calls to the appropriate party. The Customer Support Representative may be required to record and document various client ...
... email, and video Maintain accurate client and enrollment information Follow up with clients to ensure enrollment processes are completed Answer questions and provide ongoing customer support Build ...
... email, and video Maintain accurate client and enrollment information Follow up with clients to ensure enrollment processes are completed Answer questions and provide ongoing customer support Build ...
... email, and video Maintain accurate client and enrollment information Follow up with clients to ensure enrollment processes are completed Answer questions and provide ongoing customer support Build ...
... email, and video Maintain accurate client and enrollment information Follow up with clients to ensure enrollment processes are completed Answer questions and provide ongoing customer support Build ...
... email, and video Maintain accurate client and enrollment information Follow up with clients to ensure enrollment processes are completed Answer questions and provide ongoing customer support Build ...
... email, and video Maintain accurate client and enrollment information Follow up with clients to ensure enrollment processes are completed Answer questions and provide ongoing customer support Build ...
... email, and video Maintain accurate client and enrollment information Follow up with clients to ensure enrollment processes are completed Answer questions and provide ongoing customer support Build ...
... email, and video Maintain accurate client and enrollment information Follow up with clients to ensure enrollment processes are completed Answer questions and provide ongoing customer support Build ...
... email, and video Maintain accurate client and enrollment information Follow up with clients to ensure enrollment processes are completed Answer questions and provide ongoing customer support Build ...
... email, and video Maintain accurate client and enrollment information Follow up with clients to ensure enrollment processes are completed Answer questions and provide ongoing customer support Build ...
... email, and video Maintain accurate client and enrollment information Follow up with clients to ensure enrollment processes are completed Answer questions and provide ongoing customer support Build ...
... email, and video Maintain accurate client and enrollment information Follow up with clients to ensure enrollment processes are completed Answer questions and provide ongoing customer support Build ...
... email, and video Maintain accurate client and enrollment information Follow up with clients to ensure enrollment processes are completed Answer questions and provide ongoing customer support Build ...
... email, and video Maintain accurate client and enrollment information Follow up with clients to ensure enrollment processes are completed Answer questions and provide ongoing customer support Build ...
... email, and video Maintain accurate client and enrollment information Follow up with clients to ensure enrollment processes are completed Answer questions and provide ongoing customer support Build ...
... email, and video Maintain accurate client and enrollment information Follow up with clients to ensure enrollment processes are completed Answer questions and provide ongoing customer support Build ...
... email, and video Maintain accurate client and enrollment information Follow up with clients to ensure enrollment processes are completed Answer questions and provide ongoing customer support Build ...
... email, and video Maintain accurate client and enrollment information Follow up with clients to ensure enrollment processes are completed Answer questions and provide ongoing customer support Build ...
... email, and video Maintain accurate client and enrollment information Follow up with clients to ensure enrollment processes are completed Answer questions and provide ongoing customer support Build ...
... email, and video Maintain accurate client and enrollment information Follow up with clients to ensure enrollment processes are completed Answer questions and provide ongoing customer support Build ...
... email, and video Maintain accurate client and enrollment information Follow up with clients to ensure enrollment processes are completed Answer questions and provide ongoing customer support Build ...
... email, and video Maintain accurate client and enrollment information Follow up with clients to ensure enrollment processes are completed Answer questions and provide ongoing customer support Build ...
... email, and video Maintain accurate client and enrollment information Follow up with clients to ensure enrollment processes are completed Answer questions and provide ongoing customer support Build ...
... email, and video Maintain accurate client and enrollment information Follow up with clients to ensure enrollment processes are completed Answer questions and provide ongoing customer support Build ...
Weekend Email Customer Support information
What is a weekend email customer support?
Weekend Email Customer Support roles involve assisting customers with their inquiries, issues, or complaints via email, specifically during the weekend. These roles are crucial for companies that offer support outside regular business hours to ensure continuous customer satisfaction. Responsibilities typically include responding to customer emails promptly, resolving product or service issues, and sometimes escalating more complex cases to other team members. Excellent written communication skills and the ability to work independently are essential for this job.
What are the key skills and qualifications needed to thrive as a weekend email customer support representative?
To excel as a Weekend Email Customer Support representative, strong written communication skills, attention to detail, and experience with customer service practices are essential, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email platforms, and ticketing systems is typically required. Patience, problem-solving abilities, and a customer-centric attitude help individuals stand out in this role. These skills ensure timely, accurate, and empathetic support, which is crucial for maintaining customer satisfaction and company reputation during off-peak hours.
What are the main challenges of working as a weekend email customer support representative, and how can I prepare for them?
Working as a Weekend Email Customer Support representative often involves managing a higher volume of customer inquiries due to reduced staffing, and sometimes handling more urgent or unresolved issues that have accumulated over the week. You may also need to make decisions independently, as supervisory support can be limited during weekends. To prepare, it's helpful to familiarize yourself thoroughly with company policies, develop strong written communication skills, and practice effective time management to prioritize and resolve tickets efficiently.
What is the difference between Weekend Email Customer Support vs Weekend Chat Customer Support?
| Aspect | Weekend Email Customer Support | Weekend Chat Customer Support |
|---|---|---|
| Credentials | High school diploma or equivalent; customer service experience | High school diploma or equivalent; customer service experience |
| Work Environment | Remote or office-based, handling email inquiries | Remote or office-based, managing live chat interactions |
| Industry Usage | Common in e-commerce, tech, and service sectors | Common in e-commerce, tech, and service sectors |
| Search & Comparison Intent | Understanding email support roles on weekends | Understanding live chat support roles on weekends |
Weekend Email Customer Support involves assisting customers via email, providing detailed responses and troubleshooting. Weekend Chat Customer Support involves real-time assistance through live chat, requiring quick responses. Both roles require similar skills and credentials but differ mainly in communication method and immediacy of support.
What are popular job titles related to Weekend Email Customer Support jobs in Arkansas?
For Weekend Email Customer Support jobs in Arkansas, the most frequently searched job titles are:
What job categories do people searching Weekend Email Customer Support jobs in Arkansas look for?
The top searched job categories for Weekend Email Customer Support jobs in Arkansas are:
What cities in Arkansas are hiring for Weekend Email Customer Support jobs?
Cities in Arkansas with the most Weekend Email Customer Support job openings:
Job description
Position Summary: Under the direction of the Customer Operations Supervisor, the primary responsibilities of this role include providing exceptional operational support for our customers using IntelliTrans’ transportation management systems. Specific tasks dedicated to the use of the transportation management system for outbound and inbound logistics operations as well as research and reporting generated from the system data.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
- Monitors, expedites, gathers, and inputs transit information on rail shipments in IntelliTrans’ tracking system
- Confirms and records transit termination events in IntelliTrans’ Tracking System
- Collaborates with vendors, account managers, helpdesk, and other customer support specialists to investigate and resolve customer issues
- Monitors information quality in IntelliTrans’ Tracking System on websites
- Support customer through service phone lines and emails to investigate, resolve and respond to customer inquiries
- Researches and obtains correct loaded billing on customer’s rail cars as needed and uploads into software platform
- Prepares and sends diversion letters and advance bills to railroads, and provide proper follow-up to ensure accuracy
- Ensures that the customer Bill of Lading (BOL) is processed in Intellitrans systems and transmitted to railroads
- Researches and resolves customer cars that missing sightings, idle, bad ordered delayed, held, or embargoed cars by working with vendors to provide accurate trip plans or opening service logs with vendors as needed.
- Looks for efficiencies and utilizes data to recommend system enhancements, process improvements and potential solutions for customers
- Develops and execute business improvement projects to reduce freight cost and improve transportation functions.
- Prepares daily/weekly/monthly reports (internal and customer) as required
- Builds and maintains proficiency in IntelliTrans’ products and services
POSITION QUALIFICATIONS: Â
Education: Bachelor’s degree from four-year college or university (or equivalent experience) preferred.
Professional Skills/Competencies
- Ability to collaborate and communicate with all levels of employees and management
- Self-directed; acts with a sense of urgency in addressing customer needs/issues proactively
- Expertise with troubleshooting and customer support
- Strong written and verbal communication abilities
- Strong customer interfacing skills; ability to build customer relationships
- Ability to thrive in a fast-paced environment and handle multiple tasks
- Excellent problem-solving skills
- Strong planning, scheduling, organization skills
- Drive towards achievement in meeting goals and exceeding customer expectations
- Desire and ability to understand how the business operates and apply that learning in supporting the company and its clients through quality customer support
Technical Skills/Expertise:
- Basic computer skills including moderate experience with software and data entry
- Basic typing abilities
- Efficient with MS Office products: Excel and Word
- Excellent grammar, speaking and writing capabilities
- Experience with logistics/supply chain or transportation industries ideal, but not required
- Understanding of rail billing, diversions, yard operations and overall rail operations desirable
About IntelliTrans
Sourced by ZipRecruiter
Industry
Software development
Company size
51 - 200 Employees
Headquarters location
Atlanta, GA, US
Year founded
1992