Hourly Req #: 3319 About the Role The Weekend Customer Support Specialist plays a vital role within ... Clear and professional oral and written communication skills, including email etiquette Preferred ...
New
Hourly Req #: 3319 About the Role The Weekend Customer Support Specialist plays a vital role within ... Clear and professional oral and written communication skills, including email etiquette Preferred ...
New
Hourly Req #: 3319 About the Role The Weekend Customer Support Specialist plays a vital role within ... Clear and professional oral and written communication skills, including email etiquette Preferred ...
New
Hourly Req #: 3319 About the Role The Weekend Customer Support Specialist plays a vital role within ... Clear and professional oral and written communication skills, including email etiquette Preferred ...
New
Customer Support Advocate
Jonesboro, AR · On-site
$14 - $17/hr
The Customer Support Advocate must be comfortable communicating by phone, chat, SMS, and email while maintaining a high level of accuracy, confidentiality, and customer service. Essential Duties ...
Customer Support Advocate
Jonesboro, AR · On-site
$14 - $17/hr
The Customer Support Advocate must be comfortable communicating by phone, chat, SMS, and email while maintaining a high level of accuracy, confidentiality, and customer service. Essential Duties ...
Customer Support Coordinator II - Enterprise
Fayetteville, AR · On-site
$18 - $22.75/hr
May include occasional irregular and weekend hours depending on workload. Travel Requirements ... supporting customers and solving complex logistics challenges. It's the kind of people-first ...
Customer Support Coordinator II - Enterprise
Fayetteville, AR · On-site
$18 - $22.75/hr
May include occasional irregular and weekend hours depending on workload. Travel Requirements ... supporting customers and solving complex logistics challenges. It's the kind of people-first ...
Respond to customer inquiries via phone and email * Assist clients with travel questions, reservations, and general support * Provide accurate information about destinations, policies, and procedures
Respond to customer inquiries via phone and email * Assist clients with travel questions, reservations, and general support * Provide accurate information about destinations, policies, and procedures
Seasonal Customer Support Representative I
Bentonville, AR · Remote
$20/hr
As a Customer Support Representative, you'll spend the majority of your day on the phone, in live chat, and responding to emails -- following a structured schedule with designated breaks and ...
Quick apply
Seasonal Customer Support Representative I
Bentonville, AR · Remote
$20/hr
As a Customer Support Representative, you'll spend the majority of your day on the phone, in live chat, and responding to emails -- following a structured schedule with designated breaks and ...
Customer Experience Support, Weekends
Lowell, AR · On-site
$15 - $19.25/hr
Customer Experience Support, Weekends Department: Administration, Facilities & Secretarial Country: United States of America State/Province: Arkansas City: Lowell Full/Part Time: Full time Job ...
Customer Experience Support, Weekends
Lowell, AR · On-site
$15 - $19.25/hr
Customer Experience Support, Weekends Department: Administration, Facilities & Secretarial Country: United States of America State/Province: Arkansas City: Lowell Full/Part Time: Full time Job ...
CUSTOMER SERVICE REPRESENTATIVE
Springdale, AR · On-site
$21.30 - $22.42/hr
Be able to complete some basic reporting * Manage incoming calls and emails Duties ... Proven customer support experience or experience as a client service representative * Strong phone ...
CUSTOMER SERVICE REPRESENTATIVE
Springdale, AR · On-site
$21.30 - $22.42/hr
Be able to complete some basic reporting * Manage incoming calls and emails Duties ... Proven customer support experience or experience as a client service representative * Strong phone ...
CUSTOMER SERVICE REPRESENTATIVE
Springdale, AR · On-site
$21.30 - $22.42/hr
Be able to complete some basic reporting * Manage incoming calls and emails Duties ... Proven customer support experience or experience as a client service representative * Strong phone ...
CUSTOMER SERVICE REPRESENTATIVE
Springdale, AR · On-site
$21.30 - $22.42/hr
Be able to complete some basic reporting * Manage incoming calls and emails Duties ... Proven customer support experience or experience as a client service representative * Strong phone ...
Customer Service Associate
Springdale, AR · On-site
$12.75 - $17.75/hr
Manage all aspects of the customer relationship, including responding to high volumes of emails and ... Represent the company positively through timely, accurate, and professional customer support
Quick apply
Customer Service Associate
Springdale, AR · On-site
$12.75 - $17.75/hr
Manage all aspects of the customer relationship, including responding to high volumes of emails and ... Represent the company positively through timely, accurate, and professional customer support
Customer Service Representative
Berryville, AR · On-site
$12.50 - $16.75/hr
Primary Responsibilities Customer Support & Communication Respond to inbound customer inquiries by phone, email, and online messaging in a prompt, professional manner. Provide accurate information ...
Customer Service Representative
Berryville, AR · On-site
$12.50 - $16.75/hr
Primary Responsibilities Customer Support & Communication Respond to inbound customer inquiries by phone, email, and online messaging in a prompt, professional manner. Provide accurate information ...
System Support Specialist
Little Rock, AR · On-site
... email, phone, and chat. * Platform Monitoring: Regularly monitor the performance of customer-facing ... Maintain clear and detailed records of support activities, including technical issues and ...
Quick apply
System Support Specialist
Little Rock, AR · On-site
... email, phone, and chat. * Platform Monitoring: Regularly monitor the performance of customer-facing ... Maintain clear and detailed records of support activities, including technical issues and ...
Customer Service Representative
Berryville, AR · On-site
$12.50 - $16.75/hr
Primary Responsibilities Customer Support & Communication • Respond to inbound customer inquiries by phone, email, and online messaging in a prompt, professional manner. • Provide accurate ...
Customer Service Representative
Berryville, AR · On-site
$12.50 - $16.75/hr
Primary Responsibilities Customer Support & Communication • Respond to inbound customer inquiries by phone, email, and online messaging in a prompt, professional manner. • Provide accurate ...
Mit Kreativität, Leidenschaft und Kompetenz überraschen wir unsere Kunden mit immer anderen ... Wir bieten dir Ferien-Betreuung für Kinder, Familienservice -Angebote und teils firmeneigene Kita ...
Mit Kreativität, Leidenschaft und Kompetenz überraschen wir unsere Kunden mit immer anderen ... Wir bieten dir Ferien-Betreuung für Kinder, Familienservice -Angebote und teils firmeneigene Kita ...
AR · On-site
$15 - $16/hr
Provide exceptional customer support to French-speaking customers via phone, email, and chat. * Handle customer inquiries, complaints, and requests in a professional and timely manner. * Accurately ...
Quick apply
AR · On-site
$15 - $16/hr
Provide exceptional customer support to French-speaking customers via phone, email, and chat. * Handle customer inquiries, complaints, and requests in a professional and timely manner. * Accurately ...
Customer Experience Representative
Little Rock, AR · On-site
$15.25 - $20.75/hr
Provide support across all systems customers use, including internal platforms and partner-provided ... Manage all customer service communication channels (phone, email, chat) effectively and efficiently ...
Quick apply
Customer Experience Representative
Little Rock, AR · On-site
$15.25 - $20.75/hr
Provide support across all systems customers use, including internal platforms and partner-provided ... Manage all customer service communication channels (phone, email, chat) effectively and efficiently ...
Customer Care Agent I
El Dorado, AR · On-site
$13.75 - $18.50/hr
... direct customer support involving the use of the Murphy Drive Rewards Mobile App and Website ... ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Answer inbound calls, respond to email and assist as ...
Customer Care Agent I
El Dorado, AR · On-site
$13.75 - $18.50/hr
... direct customer support involving the use of the Murphy Drive Rewards Mobile App and Website ... ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Answer inbound calls, respond to email and assist as ...
Customer Care Agent I
El Dorado, AR · On-site
$13.75 - $18.50/hr
GENERAL DESCRIPTION OF POSITION The Customer Care Agent will provide direct customer support ... ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Answer inbound calls, respond to email and assist as ...
Customer Care Agent I
El Dorado, AR · On-site
$13.75 - $18.50/hr
GENERAL DESCRIPTION OF POSITION The Customer Care Agent will provide direct customer support ... ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Answer inbound calls, respond to email and assist as ...
Customer Care Representative
$15.50 - $21/hr
All shifts include working both weekend days * 7:00AM-6:00PM MST Monday-Friday * 7:00AM-5:00PM MST ... and support company revenue objectives while maintaining a customer-first experience. * Use ...
Quick apply
Customer Care Representative
$15.50 - $21/hr
All shifts include working both weekend days * 7:00AM-6:00PM MST Monday-Friday * 7:00AM-5:00PM MST ... and support company revenue objectives while maintaining a customer-first experience. * Use ...
Customer Experience Coordinator
Heber Springs, AR · On-site
$15.25 - $20/hr
Serve as a primary point of contact for customer inquiries via phone, email, text, and various messaging platforms in a timely and professional manner * Support customer issue resolution and assist ...
Quick apply
Customer Experience Coordinator
Heber Springs, AR · On-site
$15.25 - $20/hr
Serve as a primary point of contact for customer inquiries via phone, email, text, and various messaging platforms in a timely and professional manner * Support customer issue resolution and assist ...
Weekend Email Customer Support information
What is a weekend email customer support?
Weekend Email Customer Support roles involve assisting customers with their inquiries, issues, or complaints via email, specifically during the weekend. These roles are crucial for companies that offer support outside regular business hours to ensure continuous customer satisfaction. Responsibilities typically include responding to customer emails promptly, resolving product or service issues, and sometimes escalating more complex cases to other team members. Excellent written communication skills and the ability to work independently are essential for this job.
What are the key skills and qualifications needed to thrive as a weekend email customer support representative?
To excel as a Weekend Email Customer Support representative, strong written communication skills, attention to detail, and experience with customer service practices are essential, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email platforms, and ticketing systems is typically required. Patience, problem-solving abilities, and a customer-centric attitude help individuals stand out in this role. These skills ensure timely, accurate, and empathetic support, which is crucial for maintaining customer satisfaction and company reputation during off-peak hours.
What are the main challenges of working as a weekend email customer support representative, and how can I prepare for them?
Working as a Weekend Email Customer Support representative often involves managing a higher volume of customer inquiries due to reduced staffing, and sometimes handling more urgent or unresolved issues that have accumulated over the week. You may also need to make decisions independently, as supervisory support can be limited during weekends. To prepare, it's helpful to familiarize yourself thoroughly with company policies, develop strong written communication skills, and practice effective time management to prioritize and resolve tickets efficiently.
What is the difference between Weekend Email Customer Support vs Weekend Chat Customer Support?
| Aspect | Weekend Email Customer Support | Weekend Chat Customer Support |
|---|---|---|
| Credentials | High school diploma or equivalent; customer service experience | High school diploma or equivalent; customer service experience |
| Work Environment | Remote or office-based, handling email inquiries | Remote or office-based, managing live chat interactions |
| Industry Usage | Common in e-commerce, tech, and service sectors | Common in e-commerce, tech, and service sectors |
| Search & Comparison Intent | Understanding email support roles on weekends | Understanding live chat support roles on weekends |
Weekend Email Customer Support involves assisting customers via email, providing detailed responses and troubleshooting. Weekend Chat Customer Support involves real-time assistance through live chat, requiring quick responses. Both roles require similar skills and credentials but differ mainly in communication method and immediacy of support.
What are popular job titles related to Weekend Email Customer Support jobs in Arkansas?
For Weekend Email Customer Support jobs in Arkansas, the most frequently searched job titles are:
What job categories do people searching Weekend Email Customer Support jobs in Arkansas look for?
The top searched job categories for Weekend Email Customer Support jobs in Arkansas are:
What cities in Arkansas are hiring for Weekend Email Customer Support jobs?
Cities in Arkansas with the most Weekend Email Customer Support job openings:
Full-time
Medical, Dental, Vision, Life, Retirement
Posted 2 days ago
New
Uber Freight rating
7.3
Based on 23 frontline employees who took The Breakroom Quiz
170th of 366 rated logistics
Job description
Schedule: Full Time
Job Type: Hybrid
Salary Type: Hourly
Req #: 3319
About the Role
The Weekend Customer Support Specialist plays a vital role within our Operations team. This position is responsible for ensuring timely delivery of customer shipments, maintaining daily communication, and building strong relationships with both customers and carriers.
Work hours following training will be Friday-Monday, 5:00 AM-3:00 PM, with the opportunity to work remotely on Saturdays and Sundays.
What the Candidate Will Do
Basic Qualifications
Preferred Qualifications
Benefits & Compensation for U.S. Employees
Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.
About Uber Freight
Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real-time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com.
Candidate Privacy Notice
Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.
EEOC
Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Job Type: Hybrid
Salary Type: Hourly
Req #: 3319
About the Role
The Weekend Customer Support Specialist plays a vital role within our Operations team. This position is responsible for ensuring timely delivery of customer shipments, maintaining daily communication, and building strong relationships with both customers and carriers.
Work hours following training will be Friday-Monday, 5:00 AM-3:00 PM, with the opportunity to work remotely on Saturdays and Sundays.
What the Candidate Will Do
- Use Transportation Management System to process shipment entries and actively lead timely performance/automation objectives
- Maintain consistent and professional communication; effective, prompt and courteous communications with respect to difficult situations, relaying service failures, etc.
- Exceed customer on-time pick-up and delivery expectations
- Supervise shipments and revise when vital based on changing shipper, customer, and carrier needs
- Utilize external websites and other tools of communication to set shipment appointments
- Update load status in the system, e.g. loaded pick-up, delivery, empty, etc.
- Work directly with Logistics Teams to assist with shipment issues or problem-solving
- Appointment Scheduling/Schedule appointments with shipper and/or receiver, update the TMS as needed
- Additional Responsibilities Regarding Customer and Carrier Relationships
- Contact carrier to obtain status of load-tendered; continue monitoring the shipment for on-time pick-up, transit, delivered, empty
- Correspond with customer and carrier regarding detention and other accessorial information
- Acquire solid understanding of customer business practices and workflow
Basic Qualifications
- High school diploma or GED equivalent
- At least 1 year of customer service experience
- Basic proficiency with Google Workspace or Microsoft Office Suite
- Clear and professional oral and written communication skills, including email etiquette
Preferred Qualifications
- College degree
- Knowledge of the freight industry
- At least 1 year of customer service experience within an office work environment
- Advanced proficiency with Google Workspace or Microsoft Office Suite
Benefits & Compensation for U.S. Employees
Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.
About Uber Freight
Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real-time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com.
Candidate Privacy Notice
Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.
EEOC
Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
What Uber Freight employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Uber Freight
Sourced by ZipRecruiter
Industry
Transportation and warehousing
Company size
1,001 - 5,000 Employees
Headquarters location
Chicago, IL, US