Incoming order entry via phone, email, web * Outbound calls to customers with delivery status ... Other customer support and office duties Logistics Coordinator Responsibilities: * Ability to ...
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$14.75 - $17/hr
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Quick apply
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$15 - $17.25/hr
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Customer Support Specialist-Graphic Updater
Mesa, AZ · Remote
$10/hr
In addition to that time, you may also work evenings and/or weekends if so desired. * Modify ... Check and respond to email on a daily basis. Participate in ongoing training and development. Our ...
Customer Support Specialist-Graphic Updater
Mesa, AZ · Remote
$10/hr
In addition to that time, you may also work evenings and/or weekends if so desired. * Modify ... Check and respond to email on a daily basis. Participate in ongoing training and development. Our ...
Quick apply
Customer Support Specialist-Graphic Updater
Mesa, AZ · Remote
$10/hr
In addition to that time, you may also work evenings and/or weekends if so desired. * Modify ... Check and respond to email on a daily basis. Participate in ongoing training and development. Our ...
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Customer Support & Administrative Coordinator
Camp Verde, AZ · On-site
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Warehouse & Customer Support Administrator
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Quick apply
Warehouse & Customer Support Administrator
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$17.50 - $20.75/hr
Deal with customer enquiries by phone, email, and in person. * Support the delivery of customer service excellence at every opportunity. * Liaise effectively with internal and external team members ...
Warehouse & Customer Support Administrator
Chandler, AZ · On-site
$17.50 - $20.75/hr
Deal with customer enquiries by phone, email, and in person. * Support the delivery of customer service excellence at every opportunity. * Liaise effectively with internal and external team members ...
Warehouse & Customer Support Administrator
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$17.50 - $20.75/hr
Deal with customer enquiries by phone, email, and in person. * Support the delivery of customer service excellence at every opportunity. * Liaise effectively with internal and external team members ...
Weekend Email Customer Support information
What is a weekend email customer support?
Weekend Email Customer Support roles involve assisting customers with their inquiries, issues, or complaints via email, specifically during the weekend. These roles are crucial for companies that offer support outside regular business hours to ensure continuous customer satisfaction. Responsibilities typically include responding to customer emails promptly, resolving product or service issues, and sometimes escalating more complex cases to other team members. Excellent written communication skills and the ability to work independently are essential for this job.
What are the key skills and qualifications needed to thrive as a weekend email customer support representative?
To excel as a Weekend Email Customer Support representative, strong written communication skills, attention to detail, and experience with customer service practices are essential, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email platforms, and ticketing systems is typically required. Patience, problem-solving abilities, and a customer-centric attitude help individuals stand out in this role. These skills ensure timely, accurate, and empathetic support, which is crucial for maintaining customer satisfaction and company reputation during off-peak hours.
What are the main challenges of working as a weekend email customer support representative, and how can I prepare for them?
Working as a Weekend Email Customer Support representative often involves managing a higher volume of customer inquiries due to reduced staffing, and sometimes handling more urgent or unresolved issues that have accumulated over the week. You may also need to make decisions independently, as supervisory support can be limited during weekends. To prepare, it's helpful to familiarize yourself thoroughly with company policies, develop strong written communication skills, and practice effective time management to prioritize and resolve tickets efficiently.
What is the difference between Weekend Email Customer Support vs Weekend Chat Customer Support?
| Aspect | Weekend Email Customer Support | Weekend Chat Customer Support |
|---|---|---|
| Credentials | High school diploma or equivalent; customer service experience | High school diploma or equivalent; customer service experience |
| Work Environment | Remote or office-based, handling email inquiries | Remote or office-based, managing live chat interactions |
| Industry Usage | Common in e-commerce, tech, and service sectors | Common in e-commerce, tech, and service sectors |
| Search & Comparison Intent | Understanding email support roles on weekends | Understanding live chat support roles on weekends |
Weekend Email Customer Support involves assisting customers via email, providing detailed responses and troubleshooting. Weekend Chat Customer Support involves real-time assistance through live chat, requiring quick responses. Both roles require similar skills and credentials but differ mainly in communication method and immediacy of support.
What are the most commonly searched types of Email Customer Support jobs in Arizona?
The most popular types of Email Customer Support jobs in Arizona are:
What are popular job titles related to Weekend Email Customer Support jobs in Arizona?
For Weekend Email Customer Support jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Weekend Email Customer Support jobs in Arizona look for?
The top searched job categories for Weekend Email Customer Support jobs in Arizona are:
What cities in Arizona are hiring for Weekend Email Customer Support jobs?
Cities in Arizona with the most Weekend Email Customer Support job openings:
Customer Support Associate/Logistics Coordinator - Arizona
Phoenix, AZ • On-site
Quicksilver Express Courier
• Couriers and Messengers Services • 501 - 1,000 employees501 - 1,000 employees
$20/hr
Other
Re-posted 24 days ago
Job description
Customer Support Associate/Logistics Coordinator - Arizona
Arizona Office - Phoenix, AZ 85035
OverviewSalary Range $20.00 Hourly
Job SummaryQuicksilver Express Courier is an on-demand delivery company looking to hire a full time Customer Support Associate who will also cross train for a Logistics Coordinator Position. This is not a call center position.
If you are detail oriented and able to work well with others in a fast-paced environment, then this is the position for you!
MUST be reliable!
MUST work well with others!
Customer Support Associate Responsibilities:- Provide accurate and professional customer support
- Incoming order entry via phone, email, web
- Outbound calls to customers with delivery status
- Provide problem resolution for customers and drivers
- Accurate and complete documentation of all issues
- Constant contact with other customer support associates and logistics coordinators
- Multitask between order entry, monitoring delivery status, problem resolution, etc.
- Other customer support and office duties
- Ability to select best possible driver based on location, ability, vehicle specifications & current work load.
- Ability to navigate upwards of 30 drivers simultaneously to complete more than 200+ expedited deliveries per day.
- Continually analyze drivers and deliveries as the situation changes; provide alternative options for when plan A is disrupted.
- Possess superior communication skills to quickly relay concise, detailed information to drivers, customer and office staff.
- Ability to identify driver, customer & support staff errors & implement corrective action in a timely fashion.
- Coach new drivers as part of their on-the-job training, providing additional instruction and guidance.
- High school diploma/GED required
- Strong knowledge of the metro and surrounding areas
- Background experience in a customer support environment with problem resolution skills
- Call center experience or transportation experience preferred
- Exhibit a strong attention to detail
- Ability to work in a team environment in high pressure situations
- Strong written and oral communication skills are essential
- Ability to Multi-task in the areas of customer support and order entry
- Must be reliable and punctual - maintain excellent attendance
- Basic computer skills -- will use windows-based software
- Basic to advanced typing skills - Minimum 34 words per minute
- Capable of working in a fast-paced environment
- Must be able to cross train in a logistics coordinator position
PREVIOUS TRANSPORTATION EXPERIENCE PREFERRED, but not required
About Quicksilver Express Courier
Sourced by ZipRecruiter
Industry
Couriers and messengers services
Company size
501 - 1,000 Employees
Headquarters location
Saint Paul, MN, US
Year founded
1982