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Weekend Email Customer Support Jobs in Arizona (NOW HIRING)

Assa Abloy

BTS Customer Support Specialist

Phoenix, AZ · On-site

$17.50 - $23.50/hr

Support customers via phone, email, CRM/ticketing systems, and remote sessions * Troubleshoot software issues by following documented procedures and workflows * Clearly document troubleshooting steps ...

ASSA ABLOY

BTS Customer Support Specialist

Phoenix, AZ · Remote

$17.50 - $23.50/hr

Support customers via phone, email, CRM/ticketing systems, and remote sessions * Troubleshoot software issues by following documented procedures and workflows * Clearly document troubleshooting steps ...

CornerStone Staffing

Customer Support Associate

Tempe, AZ · On-site

$26 - $28/hr

... weekend days as scheduled) * Morning Shift - 5am-2pm * Mid Shift - 9:30 AM-6:30 PM * Afternoon ... By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails ...

cardinal

Customer Support Specialist

Phoenix, AZ

$17.75 - $24/hr

The Customer Support Specialist coordinate's the movement of freight via all modes of ... Heavy phone work will be required along with faxes and e-mails. * Ability to communicate ...

TELUS Digital

Customer Support Specialist

Phoenix, AZ

$17.75 - $24/hr

About the Role Customer Support Specialist to join our growing team. This role is ideal for someone ... Key Responsibilities Answer incoming phone calls and respond to email enquiries professionally.

New

Jobs for Humanity

Customer Support Specialist

Phoenix, AZ

$17.75 - $24/hr

About the Role Customer Support Specialist to join our growing team. This role is ideal for someone ... Key Responsibilities Answer incoming phone calls and respond to email enquiries professionally.

Ports America

Customer Account Specialist

Tempe, AZ

The Customer Support Analyst will utilize phones and email/CRM system to broker important information and requests between all parties involved in each operation. * This role will also be responsible ...

Ports America

Customer Account Specialist

Tempe, AZ · On-site

The Customer Support Analyst will utilize phones and email/CRM system to broker important information and requests between all parties involved in each operation. * This role will also be responsible ...

Carvana

Customer Support Specialist

Tempe, AZ · On-site

$24/hr

The role includes regular weekend and potential holiday shifts, along with overtime opportunities ... Our always-on AI coach supports every customer interaction with real-time feedback and coaching ...

Carvana

Customer Support Specialist

Tempe, AZ · On-site

$24/hr

The role includes regular weekend and potential holiday shifts, along with overtime opportunities ... Our always-on AI coach supports every customer interaction with real-time feedback and coaching ...

Carvana

Customer Support Specialist

Tempe, AZ · On-site

$24/hr

The role includes regular weekend and potential holiday shifts, along with overtime opportunities ... Our always-on AI coach supports every customer interaction with real-time feedback and coaching ...

Carvana

Customer Support Specialist

Tempe, AZ

$24/hr

The role includes regular weekend and potential holiday shifts, along with overtime opportunities ... Our always-on AI coach supports every customer interaction with real-time feedback and coaching ...

Copart, Inc.

Customer Service Representative

Phoenix, AZ · On-site

$18 - $20.29/hr

Position may expand to include Chat and Email Customer Support. Answer and place calls in a professional manner. Measured on call quality -- (Knowledge, level of professionalism, time to place ...

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All JobsEmail Customer Support JobsWeekend Email Customer Support JobsWeekend Email Customer Support Jobs in Arizona

Weekend Email Customer Support information

What are the main challenges of working as a Weekend Email Customer Support representative, and how can I prepare for them?

Working as a Weekend Email Customer Support representative often involves managing a higher volume of customer inquiries due to reduced staffing, and sometimes handling more urgent or unresolved issues that have accumulated over the week. You may also need to make decisions independently, as supervisory support can be limited during weekends. To prepare, it's helpful to familiarize yourself thoroughly with company policies, develop strong written communication skills, and practice effective time management to prioritize and resolve tickets efficiently.

What are Weekend Email Customer Support roles?

Weekend Email Customer Support roles involve assisting customers with their inquiries, issues, or complaints via email, specifically during the weekend. These roles are crucial for companies that offer support outside regular business hours to ensure continuous customer satisfaction. Responsibilities typically include responding to customer emails promptly, resolving product or service issues, and sometimes escalating more complex cases to other team members. Excellent written communication skills and the ability to work independently are essential for this job.

What is the difference between Weekend Email Customer Support vs Weekend Chat Customer Support?

AspectWeekend Email Customer SupportWeekend Chat Customer Support
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote or office-based, handling email inquiriesRemote or office-based, managing live chat interactions
Industry UsageCommon in e-commerce, tech, and service sectorsCommon in e-commerce, tech, and service sectors
Search & Comparison IntentUnderstanding email support roles on weekendsUnderstanding live chat support roles on weekends

Weekend Email Customer Support involves assisting customers via email, providing detailed responses and troubleshooting. Weekend Chat Customer Support involves real-time assistance through live chat, requiring quick responses. Both roles require similar skills and credentials but differ mainly in communication method and immediacy of support.

What are the key skills and qualifications needed to thrive as a Weekend Email Customer Support representative, and why are they important?

To excel as a Weekend Email Customer Support representative, strong written communication skills, attention to detail, and experience with customer service practices are essential, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email platforms, and ticketing systems is typically required. Patience, problem-solving abilities, and a customer-centric attitude help individuals stand out in this role. These skills ensure timely, accurate, and empathetic support, which is crucial for maintaining customer satisfaction and company reputation during off-peak hours.
What are the most commonly searched types of Email Customer Support jobs in Arizona? The most popular types of Email Customer Support jobs in Arizona are:
What are popular job titles related to Weekend Email Customer Support jobs in Arizona? For Weekend Email Customer Support jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Weekend Email Customer Support jobs in Arizona look for? The top searched job categories for Weekend Email Customer Support jobs in Arizona are:
What cities in Arizona are hiring for Weekend Email Customer Support jobs? Cities in Arizona with the most Weekend Email Customer Support job openings:
Weekend Email Customer Support jobs near you

BTS Customer Support Specialist

Assa Abloy

Phoenix, AZ • On-site

$17.50 - $23.50/hr

Full-time

Medical, Retirement, PTO

Re-posted 16 days ago

Job description

Are you someone who enjoys solving problems, learning new software, and helping people succeed? Do you thrive in an environment where every day brings something different? ASSA ABLOY is looking for a Customer Care Specialist who combines strong communication skills, curiosity, accountability, and technical aptitude to support customers using our software solutions.
This role is ideal for someone who enjoys troubleshooting, training, and guiding customers through software workflows; not just fixing technical issues. Former teachers, trainers, software support specialists, implementation coordinators, and customer success professionals often excel in this environment because they are adaptable, detail-oriented, patient communicators, and lifelong learners.
This is not a high-volume call center role. You will work closely with customers, teammates, and internal departments to resolve issues, explain software functionality, document solutions, and continuously expand your knowledge. We provide structured onboarding, ongoing training, and access to a robust internal knowledge base to help you succeed.
Our software environment includes both modern cloud-based SaaS applications and legacy on-premise systems. While some troubleshooting may involve Windows environments, networking, or client/server concepts, success in this role depends more heavily on critical thinking, communication, organization, and the ability to learn and follow documented processes consistently.
This position is based on-site in Phoenix, AZ reporting to the Manager, Customer Support and Training.
What will you be doing
  • Provide remote customer support and training on software to end users, business partners, and internal teams
  • Support customers via phone, email, CRM/ticketing systems, and remote sessions
  • Troubleshoot software issues by following documented procedures and workflows
  • Clearly document troubleshooting steps, resolutions, and customer communication within the ticketing system
  • Research issues using internal knowledge bases, documentation, and collaboration tools before escalating
  • Escalate issues appropriately with complete summaries, relevant context, and steps already taken
  • Guide customers through software features, workflows, and best practices in a clear and professional manner
  • Assist with onboarding and training customers on new software functionality
  • Identify recurring issues and contribute improvements to internal documentation and knowledge articles
  • Collaborate effectively with Customer Care, Development, Training, and Sales teams
  • Assist with basic technical troubleshooting involving Windows environments, connectivity, client/server applications, and cloud-based systems
  • Participate in continuous learning and stay current on software updates, workflows, and industry knowledge

What Makes Someone Successful in This Role
  • Strong attention to detail and ability to follow documented procedures consistently
  • Ability to learn new software systems quickly and adapt to changing processes
  • Excellent listening, communication, and customer service skills
  • Strong ownership mentality and follow-through
  • Ability to organize, prioritize, and manage multiple support tickets effectively
  • Comfortable asking questions, seeking clarification, and collaborating with teammates
  • Ability to explain technical concepts to non-technical users
  • Strong written communication and documentation skills
  • Curious, coachable, and committed to continuous improvement

What are we looking for
  • Experience supporting software users, customers, students, or internal teams
  • Strong written and verbal communication skills
  • Experience working with CRM, help desk, or ticketing systems
  • Ability to learn technical workflows and follow established procedures accurately
  • Strong organizational and time management skills

Preferred Skills:
  • Experience in customer support, SaaS support, training, education, implementation, or technical support roles
  • Experience creating documentation, training materials, or knowledge base articles
  • Familiarity with remote support tools (LogMeIn, Microsoft Teams, TeamViewer, etc.)
  • Basic understanding of networking, VPN connectivity, Windows permissions, or client/server environments
  • SQL or database experience is a plus, but not required
  • Experience supporting ERP, construction, manufacturing, or specialty industry software is helpful

What we offer
We're passionate about providing amazing opportunities and benefits, so that you can enjoy a lifelong career with us.
  • Continuous professional development opportunities and an environment that fosters internal growth and mobility.
  • Competitive compensation and benefits package which includes multiple healthcare options, tuition reimbursement, and matching 401k.
  • Generous holiday schedule and paid time off to refresh and recharge.
  • Employee pricing on our products and discount programs for travel, entertainment, and more!

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access.
As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

Apply