Buffalo, NY · On-site
$16.76 - $20.24/hr
The Call Center Representative plays a crucial role in providing exceptional customer service and ... There may be significant job stress associated with the role, and evening and/or weekend work may ...
Buffalo, NY · On-site
$16.76 - $20.24/hr
The Call Center Representative plays a crucial role in providing exceptional customer service and ... There may be significant job stress associated with the role, and evening and/or weekend work may ...
Anaheim, CA · On-site
... evenings and weekends, and be able to resolve conflicts and issues. Job duties include: • ... Call Center Representatives • Answer inbound calls and make outbound calls as needed and as a ...
Anaheim, CA · On-site
... evenings and weekends, and be able to resolve conflicts and issues. Job duties include: • ... Call Center Representatives • Answer inbound calls and make outbound calls as needed and as a ...
$20.27/hr
The Call Center Associate communicates with patients, hospital staff and family members to ... Weekday, Weekend and Holiday Hours: 3:45pm-7:45pm Required Qualifications: * Experience: 1 year of ...
$20.27/hr
The Call Center Associate communicates with patients, hospital staff and family members to ... Weekday, Weekend and Holiday Hours: 3:45pm-7:45pm Required Qualifications: * Experience: 1 year of ...
$20.27/hr
The Call Center Associate communicates with patients, hospital staff and family members to ... Weekday, Weekend and Holiday Hours: 3:45pm-7:45pm Required Qualifications: * Experience: 1 year of ...
$20.27/hr
The Call Center Associate communicates with patients, hospital staff and family members to ... Weekday, Weekend and Holiday Hours: 3:45pm-7:45pm Required Qualifications: * Experience: 1 year of ...
$15.25 - $20.25/hr
Call Center Agent We are seeking a motivated and customer-focused Call Center Agent to join our ... Ability to work in shifts, including weekends and holidays if required. * Patience, empathy, and a ...
$15.25 - $20.25/hr
Call Center Agent We are seeking a motivated and customer-focused Call Center Agent to join our ... Ability to work in shifts, including weekends and holidays if required. * Patience, empathy, and a ...
$15 - $25/hr
Monday through Thursday - 8:30 am to 5pm Friday - 8:30 am to 12:30 pm (No Weekends, No Holidays & No Nights) Position: Call Center Agent (Lead Generator) COMPENSATION Hourly rate is $15.00 per hour ...
$15 - $25/hr
Monday through Thursday - 8:30 am to 5pm Friday - 8:30 am to 12:30 pm (No Weekends, No Holidays & No Nights) Position: Call Center Agent (Lead Generator) COMPENSATION Hourly rate is $15.00 per hour ...
Atlanta, GA · On-site
$14.50 - $19/hr
Flexibility to work various shifts, including evenings and weekends * Must be legally authorized to ... Call Center Agent.
Atlanta, GA · On-site
$14.50 - $19/hr
Flexibility to work various shifts, including evenings and weekends * Must be legally authorized to ... Call Center Agent.
Bakersfield, CA · On-site
... evenings and weekends, and be able to resolve conflicts and issues. Job duties include: • ... Call Center Representatives • Answer inbound calls and make outbound calls as needed and as a ...
Bakersfield, CA · On-site
... evenings and weekends, and be able to resolve conflicts and issues. Job duties include: • ... Call Center Representatives • Answer inbound calls and make outbound calls as needed and as a ...
Anaheim, CA · On-site
... evenings and weekends, and be able to resolve conflicts and issues. Job duties include: • ... Call Center Representatives • Answer inbound calls and make outbound calls as needed and as a ...
Quick apply
Anaheim, CA · On-site
... evenings and weekends, and be able to resolve conflicts and issues. Job duties include: • ... Call Center Representatives • Answer inbound calls and make outbound calls as needed and as a ...
Bakersfield, CA · On-site
... evenings and weekends, and be able to resolve conflicts and issues. Job duties include: • ... Call Center Representatives • Answer inbound calls and make outbound calls as needed and as a ...
Quick apply
Bakersfield, CA · On-site
... evenings and weekends, and be able to resolve conflicts and issues. Job duties include: • ... Call Center Representatives • Answer inbound calls and make outbound calls as needed and as a ...
Miami, FL · On-site
$14.25 - $19/hr
Job Title: Call Center Agent Note On-campus work in Miami, FL We are seeking a dedicated and ... Flexibility to work in shifts, including evenings, weekends, and holidays.
Miami, FL · On-site
$14.25 - $19/hr
Job Title: Call Center Agent Note On-campus work in Miami, FL We are seeking a dedicated and ... Flexibility to work in shifts, including evenings, weekends, and holidays.
Saint Paul, MN · On-site
$20.27/hr
The Call Center Associate communicates with patients, hospital staff and family members to ... Weekday, Weekend and Holiday Hours: 3:45pm-7:45pm Required Qualifications: * Experience: 1 year of ...
Saint Paul, MN · On-site
$20.27/hr
The Call Center Associate communicates with patients, hospital staff and family members to ... Weekday, Weekend and Holiday Hours: 3:45pm-7:45pm Required Qualifications: * Experience: 1 year of ...
Saint Paul, MN · On-site
$20.27/hr
The Call Center Associate communicates with patients, hospital staff and family members to ... Weekday, Weekend and Holiday Hours: 3:45pm-7:45pm Required Qualifications: * Experience: 1 year of ...
Saint Paul, MN · On-site
$20.27/hr
The Call Center Associate communicates with patients, hospital staff and family members to ... Weekday, Weekend and Holiday Hours: 3:45pm-7:45pm Required Qualifications: * Experience: 1 year of ...
Riverside, CA · On-site
... evenings and weekends, and be able to resolve conflicts and issues. Job duties include: • ... Call Center Representatives • Answer inbound calls and make outbound calls as needed and as a ...
Quick apply
Riverside, CA · On-site
... evenings and weekends, and be able to resolve conflicts and issues. Job duties include: • ... Call Center Representatives • Answer inbound calls and make outbound calls as needed and as a ...
Portland, OR · On-site
... evenings and weekends, and be able to resolve conflicts and issues. Job duties include: • ... Call Center Representatives • Answer inbound calls and make outbound calls as needed and as a ...
Quick apply
Portland, OR · On-site
... evenings and weekends, and be able to resolve conflicts and issues. Job duties include: • ... Call Center Representatives • Answer inbound calls and make outbound calls as needed and as a ...
Spokane, WA · On-site
... evenings and weekends, and be able to resolve conflicts and issues. Job duties include: • ... Call Center Representatives • Answer inbound calls and make outbound calls as needed and as a ...
Quick apply
Spokane, WA · On-site
... evenings and weekends, and be able to resolve conflicts and issues. Job duties include: • ... Call Center Representatives • Answer inbound calls and make outbound calls as needed and as a ...
Saint Paul, MN · On-site
$20.27/hr
The Call Center Associate communicates with patients, hospital staff and family members to ... Weekday, Weekend and Holiday Hours: 3:45pm-7:45pm Required Qualifications: * Experience: 1 year of ...
Saint Paul, MN · On-site
$20.27/hr
The Call Center Associate communicates with patients, hospital staff and family members to ... Weekday, Weekend and Holiday Hours: 3:45pm-7:45pm Required Qualifications: * Experience: 1 year of ...
Eugene, OR · On-site
... evenings and weekends, and be able to resolve conflicts and issues. Job duties include: • ... Call Center Representatives • Answer inbound calls and make outbound calls as needed and as a ...
Quick apply
Eugene, OR · On-site
... evenings and weekends, and be able to resolve conflicts and issues. Job duties include: • ... Call Center Representatives • Answer inbound calls and make outbound calls as needed and as a ...
Saint Paul, MN · On-site
$19.49/hr
The Call Center Associate communicates with patients, hospital staff and family members to ... Weekday, Weekend and Holiday Hours: 3:45pm-7:45pm Required Qualifications: * Experience: 1 year of ...
Saint Paul, MN · On-site
$19.49/hr
The Call Center Associate communicates with patients, hospital staff and family members to ... Weekday, Weekend and Holiday Hours: 3:45pm-7:45pm Required Qualifications: * Experience: 1 year of ...
Oakland, CA · On-site
$18.50 - $23/hr
The schedule for this position includes day shifts as well as weekends and weekday evenings, with ... Previous call center experience (required) * Strong, clear, confident phone presence * Excellent ...
Oakland, CA · On-site
$18.50 - $23/hr
The schedule for this position includes day shifts as well as weekends and weekday evenings, with ... Previous call center experience (required) * Strong, clear, confident phone presence * Excellent ...
$10.82 - $12.11
1% of jobs
$12.11 - $13.40
4% of jobs
$13.40 - $14.69
9% of jobs
$15.79 is the 25th percentile. Wages below this are outliers.
$14.69 - $15.97
13% of jobs
$15.97 - $17.26
22% of jobs
The median wage is $17.36 / hr.
$17.26 - $18.55
22% of jobs
$19.02 is the 75th percentile. Wages above this are outliers.
$18.55 - $19.84
14% of jobs
$19.84 - $21.13
8% of jobs
$21.13 - $22.42
4% of jobs
$22.42 - $23.71
3% of jobs
$23.71 - $25
1% of jobs
$10
$17
$25
$16.76 - $20.24/hr
Other
Re-posted 28 days ago
Job Summary:
The Call Center Representative plays a crucial role in providing exceptional customer service and ensuring patient satisfaction. They must possess excellent interpersonal skills to effectively communicate with patients and address their needs. The primary function of the Call Center Representative is to complete administrative and clinical support tasks to ensure a positive customer experience.
Responsibilities:
- Handle inbound and outbound calls in a polite manner, providing personalized customer service to patients.
- Document and report customer feedback to improve the patient experience.
- Schedule appointments and perform pre-registration tasks, including verifying demographic and insurance information.
- Discern when triage by clinical healthcare staff is necessary.
- Coordinate patient and information flow while maintaining patient confidentiality in compliance with HIPAA laws.
- Contribute to patient care teams by providing care coordination services.
- Participate in Quality Improvement and Quality Assurance activities as needed.
- Track and log patient information.
- Attend meetings as required.
- Perform other relevant duties as assigned.
Qualifications:
- High school diploma or GED equivalent.
- At least 1 year of experience delivering high-level customer service in a healthcare setting or call center.
- Computer literate and proficient in Microsoft Office.
Preferred Qualifications:
- Associate's degree in a related field.
- Comprehensive knowledge of medical terminology.
- At least 3 years of experience delivering high-level customer service.
- At least 3 years of relevant healthcare experience.
- Proficient with an Electronic Health Record system.
Physical Requirements:
The position requires sitting, standing, walking, bending, and stooping. There may be significant job stress associated with the role, and evening and/or weekend work may be required. The position may involve lifting, pushing, pulling, and carrying up to ten pounds.
Pay:
The salary range for this position is $16.76 to $20.24 per hour.
Union Affiliation:
This position is represented by United Healthcare Workers East, Local 1199.
Sourced by ZipRecruiter
Health care and social assistance
51 - 200 Employees
Buffalo, NY, US
1999
