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Weekend Customer Support Jobs in Kent, WA (NOW HIRING)

Blueprint

Portuguese Customer Support Agent - (Bench Team)

Bellevue, WA · On-site

$21.25 - $28.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Portuguese Customer Support Agent - (Bench Team) Bellevue, WA Who Is Blueprint? We are a technology ... Role may require work during weekends and holidays, including potential blackout dates when PTO is ...

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Weekend Customer Support information

See Kent, WA salary details

$12

$26

$64

How much do weekend customer support jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for weekend customer support in Kent, WA is $26.16, according to ZipRecruiter salary data. Most workers in this role earn between $13.56 and $29.86 per hour, depending on experience, location, and employer.

What does a weekend customer support representative do?

A Weekend Customer Support representative assists customers by answering questions, resolving issues, and providing information about products or services during weekend hours. They communicate with customers via phone, email, live chat, or social media, ensuring a positive experience outside of traditional weekday support times. Their responsibilities often include troubleshooting problems, processing orders or returns, and escalating complex issues to higher-level support when necessary. Working weekends helps businesses provide continuous support and maintain customer satisfaction.

What are the key skills and qualifications needed to thrive as a weekend customer support representative, and why are they important?

To thrive as a Weekend Customer Support representative, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and ticketing platforms is often required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills for this role. These capabilities are essential for efficiently resolving customer issues, maintaining satisfaction, and ensuring seamless support during high-demand weekend hours.

What are some common challenges faced by weekend customer support representatives and how can they be managed?

Weekend customer support representatives often handle higher volumes of urgent or unresolved issues, as many businesses operate with a leaner staff on weekends. This can lead to increased pressure to resolve issues quickly and independently. To manage these challenges, it's important to be well-versed in company policies, use available resources efficiently, and communicate clearly with both customers and weekday teams for seamless follow-ups. Strong time management and adaptability are key to ensuring a positive customer experience during peak periods.

What is the difference between Weekend Customer Support vs Weekend Technical Support?

AspectWeekend Customer SupportWeekend Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; technical certifications or IT knowledge often preferred
Work EnvironmentCall centers, retail, online support platformsIT departments, tech companies, software support centers
Employer & Industry UsageRetail, e-commerce, service industriesTechnology, software, hardware industries
Common Search & ComparisonFrequently compared for customer service rolesCompared when technical skills are required

Weekend Customer Support and Weekend Technical Support roles both involve assisting customers during weekends, but they differ mainly in technical requirements and work environment. Customer support focuses on general inquiries and service, while technical support requires technical knowledge and troubleshooting skills. Choose based on your skill set and career goals.

What are the most commonly searched types of Customer Support jobs in Kent, WA?

The most popular types of Customer Support jobs in Kent, WA are:

What are popular job titles related to Weekend Customer Support jobs in Kent, WA?

For Weekend Customer Support jobs in Kent, WA, the most frequently searched job titles are:

What job categories do people searching Weekend Customer Support jobs in Kent, WA look for?

The top searched job categories for Weekend Customer Support jobs in Kent, WA are:

What cities near Kent, WA are hiring for Weekend Customer Support jobs?

Cities near Kent, WA with the most Weekend Customer Support job openings:

Weekend Customer Support jobs near you

Russian Customer Support Agent - (Bench Team)

Blueprint Consulting Services

Bellevue, WA • On-site

$21.25 - $28.25/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

Job description

About Blueprint
Blueprint is a technology solutions firm headquartered in Bellevue, Washington, with teams across the United States. We help organizations turn complex challenges into meaningful outcomes by connecting strategy and execution across AI, cloud, data, product development, and emerging technology.
Our culture is built by people who care deeply about doing exceptional work. We set high standards, take ownership, and continually challenge ourselves and one another to be better. We work hard, support each other, and take genuine pride in what we deliver for our clients, partners, and teams.
At Blueprint, you'll work alongside talented people with different experiences, expertise, and perspectives. You'll have opportunities to take on meaningful challenges, expand your skills, and see the impact of what you build.
Bring your perspective. Raise the standard. Build what matters.
About the Role
We're looking for a Customer Support Agent with Russian fluency to join our Bench Team. In this individual-contributor role, you'll provide fast, accurate, and personalized support to customers through research, investigation, troubleshooting, and effective resolution.
You'll work within a fast-paced, structured support environment where clear communication, critical thinking, and consistent performance are essential. Your goal will be to resolve customer needs efficiently while meeting client expectations for service, quality, productivity, and customer satisfaction.
What You'll Do
  • Deliver high-quality customer service by following established departmental policies, processes, and support standards.
  • Manage and respond to customer-support tickets within established service-level agreements, client standards, and performance guidelines.
  • Focus on accurate and efficient first-contact resolution whenever possible.
  • Follow established troubleshooting procedures and use approved resources, knowledge documentation, and desktop tools to diagnose and resolve customer issues.
  • Work across multiple tools, systems, knowledge bases, and communication channels while applying available information to individual customer situations.
  • Assist with creating and updating knowledge-base articles.
  • Contribute to team development through active collaboration, knowledge sharing, and issue resolution.
  • Coordinate with internal teams to provide feedback, identify trends, report recurring concerns, and resolve customer issues.
  • Research and resolve escalated issues within the approved scope of the role.
  • Serve as a point of escalation for customer inquiries when assigned.
  • Monitor client-facing communication tools, including Mattermost, and remain current on client updates and directives.
  • Respond to customer requests escalated by Tier 2 agents and address customer needs, complaints, and account-related concerns.
  • Use critical thinking and sound judgment to determine appropriate next steps and support positive outcomes for the client and customer.
  • Support managers with onboarding new and existing agents into the Escalated Accounts workflow when assigned.
  • Demonstrate Blueprint's values through daily interactions with customers, clients, and colleagues.
  • Provide support across additional ticket queues based on business needs.
  • Support additional customer-experience initiatives and projects as assigned.
What You'll Bring
  • At least one year of customer-service experience or equivalent relevant experience.
  • Associate degree or equivalent combination of education and relevant experience.
  • Written fluency in Russian and English.
  • Strong written communication skills and the ability to provide clear, accurate, and professional customer responses.
  • Experience using computers and working across multiple systems and support tools.
  • Ability to perform initial troubleshooting of common computer and network issues.
  • Ability to remain composed and professional when handling stressful or complex customer situations.
  • Strong customer focus and a genuine interest in helping people resolve problems.
  • Excellent interpersonal, organizational, and customer-service skills.
  • Strong attention to detail and time-management skills.
  • Ability to meet deadlines, client productivity standards, and service expectations.
  • Strong critical-thinking, research, and problem-solving skills.
  • Ability to receive, apply, and grow from constructive feedback.
  • Proficiency with Microsoft Office or related productivity software.
  • Ability to work independently, use sound judgment, and seek guidance when appropriate.
Preferred Qualifications
  • Bachelor's degree.
  • Knowledge of or interest in online gaming.
  • Experience working with account-related support tickets.
  • Ability to troubleshoot account-related ticket issues independently and collaboratively.
  • Experience working with ticketing systems or customer-support platforms.
Schedule and Work Requirements
This role may require scheduled coverage during weekends and holidays based on business and customer-support needs.
Work schedules may change based on operational requirements.
Time-off availability may be limited during peak business periods to maintain appropriate customer coverage.
Compensation
At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market.
For candidates based in Washington State, the anticipated compensation range is $23.00 to $25.50 USD per hour. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final compensation and job title may vary depending on the selected candidate's qualifications.
Location and Work Arrangement
Bellevue, Washington
This is a hybrid role that generally requires two days per week in the Bellevue office, with additional flexibility based on Blueprint's work-from-home policy and business needs.
Benefits
Blueprint believes that healthy, supported employees do their best work. Eligible employees have access to a comprehensive benefits package that may include:
  • Medical, dental, and vision coverage
  • Flexible Spending Account (FSA)
  • 401(k) retirement plan
  • Competitive paid time off
  • Parental leave
  • Professional growth and development opportunities

Benefits and eligibility may vary based on role, employment status, and location.
Equal Employment Opportunity
Blueprint Technologies, LLC is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, pregnancy, childbirth or related medical conditions, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital or familial status, military or veteran status, citizenship status, or any other characteristic protected by applicable law.
Applicant Accommodations
If you need a reasonable accommodation to participate in any part of the application or interview process, please contact recruiting@bpcs.com.

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