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Weekend Customer Support Jobs in Durham, NC (NOW HIRING)

PlayMetrics

Customer Support Specialist

Morrisville, NC · Hybrid

$16.75 - $22.75/hr

Customer Support Specialist PlayMetrics, a fast-growing B2B SaaS company in the youth sports space ... weekend work is required. Responsibilities: * Serve as primary contact for all general support ...

Guidebook

Customer Support Representative

Raleigh, NC · On-site

$50K - $55K/yr

A great Customer Support Representative is a true product expert who enjoys sharing their knowledge ... Weekend Support - Monitor the queue for critical issues on assigned weekends AI Optimization ...

VAST Data

Customer Support Engineer

Raleigh, NC · On-site

Description VAST Data is looking for a Customer Support Engineer to join our growing team! This is ... Rotational weekend shift once every 8-12 weeks and occasional holiday coverage.

Guidebook

Customer Support Representative

Raleigh, NC · Remote

$50K - $55K/yr

A great Customer Support Representative is a true product expert who enjoys sharing their knowledge ... Weekend Support - Monitor the queue for critical issues on assigned weekends * AI Optimization ...

Guidebook

Customer Support Representative

Raleigh, NC · On-site +1

$50K - $55K/yr

A great Customer Support Representative is a true product expert who enjoys sharing their knowledge ... Weekend Support - Monitor the queue for critical issues on assigned weekends * AI Optimization ...

Avcend

Customer Support Representative

Cary, NC · On-site

$20/hr

Provide excellent customer service with empathy and professionalism * Update records and manage customer information accurately Basic Qualifications: * At least 1 year of recent call center ...

Avacend Inc

Customer Support Representative

Cary, NC · On-site

$2 - $15/hr

... customer inquiries, such as general prescription status or financial information. § Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is ...

VIVA

Customer Support and Operations Coordinator

Cary, NC · On-site

$19 - $24.25/hr

Position Summary The Customer Support and Operations Coordinator provides administrative and operational support by managing customer and dealer inquiries, processing transactions and maintaining ...

EQUITRUST

Inforce Customer Support Agent (Life)

Durham, NC · On-site

$18 - $24.25/hr

As an Inforce Customer Support Agent (Life), you will play a key role in delivering exceptional service to our policyholders, agents, and business partners. You will handle inquiries and process ...

EquiTrust

Inforce Customer Support Agent (Life)

Durham, NC · On-site

$17 - $22.75/hr

As an Inforce Customer Support Agent (Life), you will play a key role in delivering exceptional service to our policyholders, agents, and business partners. You will handle inquiries and process ...

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All JobsCustomer Support JobsWeekend Customer Support JobsWeekend Customer Support Jobs in Durham, NC

Weekend Customer Support information

See Durham, NC salary details

$10

$22

$55

How much do weekend customer support jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for weekend customer support in Durham, NC is $22.39, according to ZipRecruiter salary data. Most workers in this role earn between $11.63 and $25.53 per hour, depending on experience, location, and employer.

What does a weekend customer support representative do?

A Weekend Customer Support representative assists customers by answering questions, resolving issues, and providing information about products or services during weekend hours. They communicate with customers via phone, email, live chat, or social media, ensuring a positive experience outside of traditional weekday support times. Their responsibilities often include troubleshooting problems, processing orders or returns, and escalating complex issues to higher-level support when necessary. Working weekends helps businesses provide continuous support and maintain customer satisfaction.

What are the key skills and qualifications needed to thrive as a weekend customer support representative, and why are they important?

To thrive as a Weekend Customer Support representative, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and ticketing platforms is often required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills for this role. These capabilities are essential for efficiently resolving customer issues, maintaining satisfaction, and ensuring seamless support during high-demand weekend hours.

What are some common challenges faced by weekend customer support representatives and how can they be managed?

Weekend customer support representatives often handle higher volumes of urgent or unresolved issues, as many businesses operate with a leaner staff on weekends. This can lead to increased pressure to resolve issues quickly and independently. To manage these challenges, it's important to be well-versed in company policies, use available resources efficiently, and communicate clearly with both customers and weekday teams for seamless follow-ups. Strong time management and adaptability are key to ensuring a positive customer experience during peak periods.

What is the difference between Weekend Customer Support vs Weekend Technical Support?

AspectWeekend Customer SupportWeekend Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; technical certifications or IT knowledge often preferred
Work EnvironmentCall centers, retail, online support platformsIT departments, tech companies, software support centers
Employer & Industry UsageRetail, e-commerce, service industriesTechnology, software, hardware industries
Common Search & ComparisonFrequently compared for customer service rolesCompared when technical skills are required

Weekend Customer Support and Weekend Technical Support roles both involve assisting customers during weekends, but they differ mainly in technical requirements and work environment. Customer support focuses on general inquiries and service, while technical support requires technical knowledge and troubleshooting skills. Choose based on your skill set and career goals.

What are the most commonly searched types of Customer Support jobs in Durham, NC?

The most popular types of Customer Support jobs in Durham, NC are:

What are popular job titles related to Weekend Customer Support jobs in Durham, NC?

For Weekend Customer Support jobs in Durham, NC, the most frequently searched job titles are:

What job categories do people searching Weekend Customer Support jobs in Durham, NC look for?

The top searched job categories for Weekend Customer Support jobs in Durham, NC are:

What cities near Durham, NC are hiring for Weekend Customer Support jobs?

Cities near Durham, NC with the most Weekend Customer Support job openings:

Weekend Customer Support jobs near you
Infographic showing various Weekend Customer Support job openings in Durham, NC as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $46,572 per year, or $22.4 per hour.

Customer Support Specialist

PlayMetrics

Morrisville, NC • Hybrid

$16.75 - $22.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 20 days ago

Job description

Customer Support Specialist


PlayMetrics, a fast-growing B2B SaaS company in the youth sports space, is seeking a Customer Success Manager for its Customer Success team.  The Customer Success Manager is responsible for enabling customers to implement and use the PlayMetrics software platform. The goal of the Customer Success team is to provide a world class customer journey and assist customers with onboarding and each interaction with the company.


Note: This is a full-time position, and we are looking for a local candidate to work at our Morrisville, NC headquarters as required.  We currently implement a hybrid work from home policy, and this position will be required to work at our Headquarters at least twice per week, and for meetings as required.  Eventually this position may be required to work exclusively at our Headquarters full-time.


This position will generally work during our standard business hours Monday-Friday, however the candidate will be required to work certain weekends as needed, resulting in a flexible schedule the weeks in which weekend work is required.


Responsibilities:


  • Serve as primary contact for all general support questions

  • Communicate with PlayMetrics users to identify and help resolve issues

  • Provide 1:1 support calls as requested by customers

  • Identify and document product issues/customer enhancement needs and communicate to the product team

  • Communicate with customers when customer reported product issues/enhancements are delivered in future releases

  • Identify and communicate key metrics and provide regular reporting on customer status to company stakeholders

  • Identify and contribute articles to our internal knowledge base as well as the customer help center

  • Use appropriate customer service techniques to ensure customers are fully informed about our products

  • Communicate customer reported enhancements and defects to PlayMetrics product and leadership members:

    • Identify and document customer enhancement needs and communicate to the product team

    • Communicate with customers when customer reported enhancements and defects are delivered in future releases


Qualified Applicants:

  • Will be at least 18 years of age

  • Will have a minimum of bachelor's degree in business or related field

  • Can read, write, and fluently speak and understand English

  • Is confident using technology and navigating technology applications

  • Have a minimum of two (2) years previous Customer Success Experience

  • Will be legally authorized to work in the US for any employer in the US. 

  • We cannot consider candidates who require sponsorship for a work-authorized visa.


PlayMetrics will provide:

  • Competitive pay

  • Competitive benefits, including comprehensive medical, dental, and vision plans for you and your dependents which are 100% company paid, 401(k) with employer match, and company paid group and disability insurance

  • Paid Time Off

  • Casual dress work environment 

  • Central office location in RTP

  • For more information about PlayMetrics visit playmetrics.com




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