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Weekend Customer Support Jobs in Derby, CT (NOW HIRING)

sccrwa

Part-Time Customer Services Rep

New Haven, CT · Hybrid

$16 - $21.75/hr

Provides front-line customer support for utility services, including billing inquiries, account ... May be required to work flexible hours, including evenings or weekends. * Hybrid work may be ...

HB Travels

Customer Experience Associate (Remote)

Danbury, CT · Remote

$14.75 - $20.50/hr

This position supports customers within the travel and hospitality industry and offers the opportunity to work in a fast-paced, service-focused environment. Responsibilities * Provide exceptional ...

Unifirst

Customer Service Representative

Stratford, CT

$16.50 - $22.50/hr

Additionally, you will be responsible for tasks associated with customer support including, but not limited to, problem resolution, order entry and returns processing. Responsibilities: * Handle ...

UniFirst

Customer Service Representative

Stratford, CT · On-site

$16.50 - $22.50/hr

Additionally, you will be responsible for tasks associated with customer support including, but not limited to, problem resolution, order entry and returns processing. Responsibilities: * Handle ...

UniFirst

Customer Service Representative

Stratford, CT · On-site

$16.50 - $22.50/hr

Additionally, you will be responsible for tasks associated with customer support including, but not limited to, problem resolution, order entry and returns processing. Responsibilities: * Handle ...

Unifirst

Customer Service Representative

Stratford, CT

$16.50 - $22.50/hr

Additionally, you will be responsible for tasks associated with customer support including, but not limited to, problem resolution, order entry and returns processing. Responsibilities: * Handle ...

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All JobsCustomer Support JobsWeekend Customer Support JobsWeekend Customer Support Jobs in Derby, CT

Weekend Customer Support information

See Derby, CT salary details

$10

$23

$57

How much do weekend customer support jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for weekend customer support in Derby, CT is $23.24, according to ZipRecruiter salary data. Most workers in this role earn between $12.07 and $26.54 per hour, depending on experience, location, and employer.

What does a weekend customer support representative do?

A Weekend Customer Support representative assists customers by answering questions, resolving issues, and providing information about products or services during weekend hours. They communicate with customers via phone, email, live chat, or social media, ensuring a positive experience outside of traditional weekday support times. Their responsibilities often include troubleshooting problems, processing orders or returns, and escalating complex issues to higher-level support when necessary. Working weekends helps businesses provide continuous support and maintain customer satisfaction.

What are the key skills and qualifications needed to thrive as a weekend customer support representative, and why are they important?

To thrive as a Weekend Customer Support representative, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and ticketing platforms is often required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills for this role. These capabilities are essential for efficiently resolving customer issues, maintaining satisfaction, and ensuring seamless support during high-demand weekend hours.

What are some common challenges faced by weekend customer support representatives and how can they be managed?

Weekend customer support representatives often handle higher volumes of urgent or unresolved issues, as many businesses operate with a leaner staff on weekends. This can lead to increased pressure to resolve issues quickly and independently. To manage these challenges, it's important to be well-versed in company policies, use available resources efficiently, and communicate clearly with both customers and weekday teams for seamless follow-ups. Strong time management and adaptability are key to ensuring a positive customer experience during peak periods.

What is the difference between Weekend Customer Support vs Weekend Technical Support?

AspectWeekend Customer SupportWeekend Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; technical certifications or IT knowledge often preferred
Work EnvironmentCall centers, retail, online support platformsIT departments, tech companies, software support centers
Employer & Industry UsageRetail, e-commerce, service industriesTechnology, software, hardware industries
Common Search & ComparisonFrequently compared for customer service rolesCompared when technical skills are required

Weekend Customer Support and Weekend Technical Support roles both involve assisting customers during weekends, but they differ mainly in technical requirements and work environment. Customer support focuses on general inquiries and service, while technical support requires technical knowledge and troubleshooting skills. Choose based on your skill set and career goals.

What are the most commonly searched types of Customer Support jobs in Derby, CT?

The most popular types of Customer Support jobs in Derby, CT are:

What are popular job titles related to Weekend Customer Support jobs in Derby, CT?

For Weekend Customer Support jobs in Derby, CT, the most frequently searched job titles are:

What job categories do people searching Weekend Customer Support jobs in Derby, CT look for?

The top searched job categories for Weekend Customer Support jobs in Derby, CT are:

What cities near Derby, CT are hiring for Weekend Customer Support jobs?

Cities near Derby, CT with the most Weekend Customer Support job openings:

Weekend Customer Support jobs near you

Part-Time Customer Services Rep

sccrwa

New Haven, CT • Hybrid

$16 - $21.75/hr

Part-time

Posted 15 days ago

Key responsibilities

  • Respond to customer inquiries via phone, email, and other channels, ensuring prompt and courteous service.

  • Investigate and resolve billing discrepancies and account issues.

  • Coordinate with field staff to initiate and follow up on service orders.

Job description

About the RWA:

At the South-Central Connecticut Regional Water Authority (RWA), we provide more than just water—we deliver life-sustaining resources to nearly 430,000 consumers every day. As a not-for-profit public corporation driven by our commitment to excellence and community, we take pride in being responsible stewards of over 28,000 acres of land, ensuring the sustainability of our environment for future generations. Guided by the principles of Conscious Capitalism, we believe in the power of business to make a positive impact on the region we serve.

When you join the RWA, you have more than a job, you have a purpose and will become part of a team that values integrity, environmental stewardship, and community service. You’ll work with purpose, knowing that every drop of water we deliver makes a difference, and that our customers trust us to uphold the highest standards of reliability, sustainability, and care.

JOB SUMMARY:

Provides front-line customer support for utility services, including billing inquiries, account maintenance, and service coordination. Works collaboratively with internal departments to ensure timely and accurate resolution of customer issues.

Duties:

  • Respond to customer inquiries via phone, email, and other channels, ensuring prompt and courteous service.
  • Investigate and resolve billing discrepancies and account issues.
  • Process account updates including address changes, service transfers, and payment arrangements.
  • Coordinate with field staff to initiate and follow up on service orders.
  • Apply account adjustments and credits in accordance with company policy.
  • Review overdue accounts and administer collections, including setting up payment plans.
  • Provide general information on rates, assistance programs, and services.
  • Support office operations including receptionist, cashier, and messenger duties as needed.
  • Handle escalated customer issues with professionalism and empathy.
  • Facilitate the effective integration of new hires and current employees, by providing practical guidance, mentoring, and opportunities for call shadowing to ensure adherence to established procedures and quality standards.
  • Handle escalated customer issues with professionalism, empathy, and effective de-escalation strategies to ensure positive outcomes.

Working Conditions:

  • May be required to work flexible hours, including evenings or weekends.
  • Hybrid work may be available based on business needs.
  • Must have access to secure internet and a smartphone for system access when working remotely.
  • This position involves prolonged periods of sitting or standing while operating a computer and telephone set. 
  • Follow designated work schedules and timekeeping procedures to support operational efficiency and meet performance standards.

Qualifications:

  • Bilingual proficiency required, with the ability to read, write, and speak fluently in English and Spanish to provide effective customer service.
  • Strong communication and problem-solving skills.
  • Ability to work in a fast-paced, customer-focused environment.
  • Familiarity with billing systems and multi-factor authentication preferred.
  • Empathy, patience, and a customer-first mindset.
  • Problem-solving and conflict resolution.
  • HS Diploma or equivalent.

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