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Weekend Customer Support Jobs in Derby, CT (NOW HIRING)

FAMILY OPTIONS INC

Client Support Coordinator

Prospect, CT · On-site

$18.75 - $20/hr

Direct Support Coordinator / Client Support Coordinator Starting Pay: $18.75/hour Pay Increase: $20.00/hour + 16 Hours PTO upon successful Medication Certification Benefits: Paid Training, Supportive ...

Family Options

Client Support Coordinator

Prospect, CT · On-site

$18.75 - $20/hr

Direct Support Coordinator / Client Support Coordinator Starting Pay: $18.75/hour Pay Increase: $20.00/hour + 16 Hours PTO upon successful Medication Certification Benefits: Paid Training, Supportive ...

FAMILY OPTIONS INC

Client Support Coordinator

Prospect, CT · On-site

$17.75 - $18.75/hr

Description Client Support & Care Staff - Naugatuck, Waterbury, Wolcott, and Watertown Group Homes Per-diem position $17.75 per hour $18.75 per hour once you complete your Med Certification Must have ...

Family Options

Client Support Coordinator

Prospect, CT · On-site

$18.75 - $20/hr

Client Support Coordinator (CSC) - Full-Time Make a Difference Every Day! Family Options Inc. is looking for a compassionate, dependable, and motivated Client Support Coordinator (CSC) to join our ...

Family Options

Client Support Coordinator

Prospect, CT · On-site

$17.75 - $18.75/hr

Client Support & Care Staff - Naugatuck, Waterbury, Wolcott, and Watertown Group Homes Per-diem position $17.75 per hour $18.75 per hour once you complete your Med Certification Must have a valid CT ...

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All JobsCustomer Support JobsWeekend Customer Support JobsWeekend Customer Support Jobs in Derby, CT

Weekend Customer Support information

See Derby, CT salary details

$10

$23

$57

How much do weekend customer support jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for weekend customer support in Derby, CT is $23.24, according to ZipRecruiter salary data. Most workers in this role earn between $12.07 and $26.54 per hour, depending on experience, location, and employer.

What does a weekend customer support representative do?

A Weekend Customer Support representative assists customers by answering questions, resolving issues, and providing information about products or services during weekend hours. They communicate with customers via phone, email, live chat, or social media, ensuring a positive experience outside of traditional weekday support times. Their responsibilities often include troubleshooting problems, processing orders or returns, and escalating complex issues to higher-level support when necessary. Working weekends helps businesses provide continuous support and maintain customer satisfaction.

What are the key skills and qualifications needed to thrive as a weekend customer support representative, and why are they important?

To thrive as a Weekend Customer Support representative, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and ticketing platforms is often required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills for this role. These capabilities are essential for efficiently resolving customer issues, maintaining satisfaction, and ensuring seamless support during high-demand weekend hours.

What are some common challenges faced by weekend customer support representatives and how can they be managed?

Weekend customer support representatives often handle higher volumes of urgent or unresolved issues, as many businesses operate with a leaner staff on weekends. This can lead to increased pressure to resolve issues quickly and independently. To manage these challenges, it's important to be well-versed in company policies, use available resources efficiently, and communicate clearly with both customers and weekday teams for seamless follow-ups. Strong time management and adaptability are key to ensuring a positive customer experience during peak periods.

What is the difference between Weekend Customer Support vs Weekend Technical Support?

AspectWeekend Customer SupportWeekend Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; technical certifications or IT knowledge often preferred
Work EnvironmentCall centers, retail, online support platformsIT departments, tech companies, software support centers
Employer & Industry UsageRetail, e-commerce, service industriesTechnology, software, hardware industries
Common Search & ComparisonFrequently compared for customer service rolesCompared when technical skills are required

Weekend Customer Support and Weekend Technical Support roles both involve assisting customers during weekends, but they differ mainly in technical requirements and work environment. Customer support focuses on general inquiries and service, while technical support requires technical knowledge and troubleshooting skills. Choose based on your skill set and career goals.

What are the most commonly searched types of Customer Support jobs in Derby, CT?

The most popular types of Customer Support jobs in Derby, CT are:

What are popular job titles related to Weekend Customer Support jobs in Derby, CT?

For Weekend Customer Support jobs in Derby, CT, the most frequently searched job titles are:

What job categories do people searching Weekend Customer Support jobs in Derby, CT look for?

The top searched job categories for Weekend Customer Support jobs in Derby, CT are:

What cities near Derby, CT are hiring for Weekend Customer Support jobs?

Cities near Derby, CT with the most Weekend Customer Support job openings:

Weekend Customer Support jobs near you

Customer Support Rep

Merritt Staffing - Stratford

Monroe, CT • Hybrid

$16 - $21.50/hr

Full-time

Re-posted 25 days ago

Job description

Our client in Monroe is adding to their busy team. Fun company. Great benefits and discounts. Hybrid work schedule.


Position: Customer Support Representative

Objective: To provide superior customer support and account management for product divisions through various communication channels, ensuring premium service and the highest level of customer satisfaction.

Reporting Relationship:

Primary Responsibilities:

  • Manage a large volume of orders and calls through the order fulfillment process.
  • Perform accurate data entry of detailed information in accordance with established standards.
  • Provide premium after-sales service for the customer network of brands.
  • Communicate frequently with in-house and external repair centers to optimize service and repair turnaround times.
  • Provide accurate information to consumers regarding after-sales service, company policies, and procedures.
  • Resolve order errors and pricing discrepancies within a timely manner.
  • Manage validation checks at multiple touch points throughout order to invoice process.
  • Participate in process improvement and documentation outlining daily functions and use to assist with training/cross-training.
  • Tactfully communicate and enforce company policies, procedures, and standards with sales team and customers.
  • Solve complex and critically time-sensitive problems with minimal supervision.
  • Independently manage necessary reports required for accurate order fulfillment.
  • Identify and appropriately escalate calls requiring Management level negotiation and persuasion.
  • Support mid-level projects that may not be associated with daily activities.
  • Make independent decisions on shipping, pricing, and allocations to maximize customer experience.
  • Participate in internal and external meetings and provide feedback.
  • Manage and resolve consumer inquiries related to products, D2C orders, and repairs through voice, live chat, email, and SMS channels.
  • The ability to consistently meet and exceed customer satisfaction goals and performance metrics.
  • Stay updated on product knowledge and industry trends to provide excellent customer service.
  • Execute user acceptance testing accurately and effectively to ensure processes and workflows function according to company standards.

  • Minimum 3+ years’ experience in the field of Customer Support.
  • Experience working with phone queues and case handling systems. (Salesforce experience preferred)
  • Excellent verbal and written communication skills.
  • Strong customer service soft skills, including empathy, patience, and active listening.
  • Ability to multi-task in a fast-paced team environment.
  • Elevated level of accuracy and attention to detail.
  • Excellent time management and prioritization skills.
  • Initiative-taker with a solid ability to manage tasks and customers.
  • Strong computer aptitude with Microsoft Office Products and prior SAP/ERP systems experience.
  • Displays strong initiative in assisting and following through on tasks.
  • Must be able to work outside of business hours when business needs require, including weekends.
Merritt Staffing logo

About Merritt Staffing

Sourced by ZipRecruiter

Merritt Staffing specializes in matching the right people with the right jobs at the right companies, through our personalized, hands-on approach to recruiting and staffing. If you are seeking employment, we work with you on an individual basis to learn about your career goals and needs. Our career counselors go the extra mile, providing help on everything from assisting you with your resume to interview preparation, including tutorials for skills you will need on the job. We work hard to help you find – and land – the position that is just right for you. If you are seeking employees, we work with your company to learn about your goals. Our experienced staffing consultants can help you define your staffing needs and provide unique insights into today’s labor market. We pride ourselves on our proactive strategy for recruiting and retaining high-quality candidates.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Stamford, CT, US

Year founded

1989

Social media

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